Combined Proactive Service Experience Workflows release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Proactive Service Experience Workflows from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Proactive Service Experience Workflows release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Proactive Service Experience Workflows to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Proactive Service Experience Workflows.

Release	Release notes
Xanadu	Customer Service Problem Management Manage the entire process of reviewing, diagnosing, and providing a resolution for service problem cases with Customer Service Problem Management. Proactive Service Experience Workflows Account 360 Analytics Better understand your customers, the services sold, and the progress of ongoing customer account tasks through a centralized dashboard.
Yokohama	No updates for this release.
Zurich	Components The granular admin role enables developers and administrators to complete administrative configuration tasks for Proactive Service Experience Workflows without requiring the full admin role. Components The granular admin role enables developers and administrators to complete administrative configuration tasks for Product Support for Technology without requiring the full admin role. Diagnose and resolve an incident Diagnose the incident in the Proactive Service Experience Workflows and create the resolution task manually to resolve the issue. Diagnose and resolve a change request Review, diagnose, resolve, and close a change request case for the service-related issue experienced by the customer. Diagnose and resolve Review, diagnose, resolve, and close the Product Support for Technology Case.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Proactive Service Experience Workflows features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Proactive Service Experience Workflows features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Proactive Service Experience Workflows features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Proactive Service Experience Workflows.

Release	Release notes
Xanadu	Install Proactive Service Experience Workflows by requesting it from the ServiceNow Store.
Yokohama	No updates for this release.
Zurich	Install Proactive Service Experience Workflows by requesting it from the ServiceNow® Store.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Proactive Service Experience Workflows we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Proactive Service Experience Workflows we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Proactive Service Experience Workflows, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Proactive Service Experience Workflows we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Proactive Service Experience Workflows we have noted them here.

Release	Release notes
Xanadu	Enable customer service agents to efficiently identify and resolve customer service problems using the Customer Service Problem Management application. Enable the operations team to manage and monitor operational data through a centralized analytical dashboard. See Proactive Service Experience Workflows for more information.
Yokohama	No updates for this release.
Zurich	Diagnose the incidents and change requests in the Proactive Service Experience Workflows. Create a resolution task manually to resolve the issue. Run the diagnostics from the contextual panel in the Proactive Service Experience Workflows, Incident, Change request, and Product Support for Technology playbook. Execute tests for a Configuration Item (CI) in the Proactive Service Experience Workflows, Change request, and Product Support for Technology playbook. For Configuration Items (CIs), run related tests directly from the CI form view. Enables your customer to modify the visibility of the Diagnose tab and run diagnostics from the contextual panel in the Decisions table. Technology Product Support Case application is renamed to Product Support for Technology Technology Product Support Case application is renamed to Product Support for Technology. See Proactive Service Experience Workflows for more information.
Australia	No updates for this release.