Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 4 minutes to read

    • Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management (OTSM) from Xanadu to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Recommended Actions for Operational Technology Service Management (OTSM) to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Recommended Actions for Operational Technology Service Management (OTSM).

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Apply Recommended Actions to your Operational Technology incidents
    Use Recommended Actions to see relevant actions that can help resolve your OT incidents.

    Zurich
    Zurich Patch 7
    Contextualize an external document
    Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.
    Zurich Early Availability
    Apply Recommended Actions to your Operational Technology incidents
    Use Recommended Actions to see relevant actions that can help resolve your OT incidents.

    Australia
    Australia Patch 1
    Contextualize an external document
    Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.

    Changes

    Between your current release family and Australia, some changes were made to existing Recommended Actions for Operational Technology Service Management (OTSM) features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Recommended Actions for Operational Technology Service Management (OTSM).

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store.

    Australia

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Recommended Actions for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Display relevant actions to users based on the context of an OT incident record.

    See Recommended Actions for OTSM for more information.

    Zurich
    • Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident.
    • Display relevant actions to users based on the context of an OT incident record.

    See Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM for more information.

    Australia
    • Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident.

    See Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM for more information.