Xanadu |
- Now Assist for Supplier Lifecycle Operations (SLO)
- With the Now Assist for Supplier Lifecycle Operations (SLO) application, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items.
- Supplier Relationship and Performance Management
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- Manage supplier relationship and performance to optimize the value and quality of the products and services delivered by suppliers.
- Establish clear expectations and criteria for measuring supplier performance, monitor and assess their performance against those criteria, provide feedback and recognition, and implement corrective actions and
improvement plans when needed.
- Supplier Lifecycle Management integration framework
- Exchange supplier data with any third-party ERP system using enhanced transform maps and inbound and outbound integration tables.
- View supplier details in the Source-to-Pay Workspace
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- View supplier details such as contracts and supplier products in the Related Links section on the About tab of the Source-to-Pay Workspace supplier page.
- View supplier details such as purchase orders and invoices on the Related work tab of the Source-to-Pay Workspace supplier page.
- View supplier details in the Supplier Collaboration Portal
- View supplier details in the following tiles in the My active items widget:
- Contracts
- Supplier Products
- Purchase Orders
- Invoices
Note: These new tiles are displayed if you have installed the Sourcing and Purchasing Automation (com.snc.sn_pr) and Source-to-Pay Common Architecture (com.snc.sn_shop) plugins.
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Yokohama |
- Supplier Operations
- Supplier Operations provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve
cases via Playbooks for a structured and consistent approach.
- Supplier Payment Optimization
- Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments.
- Supplier Managers can initiate credit card enablement cases, enabling suppliers to use a credit card as their preferred payment method.
- They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates).
- They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator
formulas.
- Relish Integration for Supplier Lifecycle Operations
- Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration.
- Mapping multiple internal stakeholders to a supplier
- This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and
management of supplier relationships.
- Universal Request
- Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types.
Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations.
- Overall supplier dashboard
- The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights
section and the Action plans section showing relevant details.
- Supplier Relationship and Performance Management
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- Flexible KPI tracking: Supplier managers can create KPIs directly without predefined templates, which results in simplified KPI creation, enabling faster and more efficient performance
tracking.
- Enhanced KPI management: Improved threshold setup, error messaging, and dashboard visualizations for KPI tracking.
- Multiple dimensions for KPI tracking: Create supplier-level and contract-level KPIs using KPI templates to measure supplier performance. Contract-level KPIs are created
under supplier-level KPIs. The overall KPI value of a supplier is calculated based on the latest aggregated values of all the related contract-level KPIs.
- Action Plans for under-performing KPIs: Address performance gaps by creating Action Plans linked to the under-performing KPIs, enabling visual tracking of milestones and
tasks. The tasks triggered by the Action Plans are assigned to the suppliers and they can see and complete those tasks in the Supplier Collaboration Portal, streamlining the overall KPI remediation process.
- Automated KPIs: Enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into
action plans can be used for comprehensive performance monitoring.
- Many-to-many (M2M) mapping between supplier contact and suppliers
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- Supplier contacts can manage multiple supplier records under a single login, with the ability to toggle between records in the Supplier Collaboration Portal. One supplier contact can be the contact for multiple
suppliers, provided the suppliers share a parent-subsidiary relationship.
- M2M mapping between supplier contact and suppliers also enables supplier contacts to register using a company name across different email domains, thus simplifying onboarding for distributed supplier teams.
- M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards. To enable this feature, see Enable M2M mapping between supplier contact and suppliers.
- Now Assist for Supplier Lifecycle Operations (SLO)
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- View the summarized details of supply-related cases within the Now Assist Panel to keep the supplier managers and fulfillers informed about their progress and action items.
- Case summarization supports multiple languages.
- AI driven supplier onboarding
- Use agentic AI in Now Assist for Supplier Lifecycle Operations (SLO) to streamline the supplier onboarding process by automating supplier
registration.
- Smart Assessments
- Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and
external users. This feature utilizes the capabilities of the Smart Assessment Engine application.
- Emails view for supplier managers
- Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and
email-related activities can be summarized from the workspace.
Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.
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Zurich |
- Supplier Operations
- Supplier Operations provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve
cases via Playbooks for a structured and consistent approach.
- Supplier Payment Optimization
- Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments.
- Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method.
- They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates).
- They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator
formulas.
- Relish Integration
- Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration.
- Automated KPI data collection
- This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance
monitoring.
- Mapping multiple internal stakeholders to a supplier
- This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and
management of supplier relationships.
- Universal Request
- Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types.
Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations.
- Overall supplier dashboard
- The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights
section and the Action plans section showing relevant details.
- Smart Assessments
- Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and
external users. This feature utilizes the capabilities of the Smart Assessment Engine application.
- Emails view for supplier managers
- Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and
email-related activities can be summarized from the workspace.
Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.
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Australia |
- Smart Assessments
- Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and
external users. This feature utilizes the capabilities of the Smart Assessment Engine application.
- Emails view for supplier managers in the Source-to-Pay Workspace
- Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected and incomplete email errors are handled.
Email-summarization is available from the workspace for tasks and cases only.
Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal. Internal stakeholders receive the emails and they can perform the assigned tasks directly via email without logging in to the Source-to-Pay Workspace.
- AI driven supplier onboarding
- Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include:
- Extract banking information from uploaded documents to reduce information mismatch.
- Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles.
- View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests.
- Supplier relationship managers can manually approve or reject supplier onboarding requests.
- Resolve duplicate supplier onboarding requests from the Now Assist panel by updating the supplier legal name, contact email, or both.
- Automate supplier case creation from emails
- Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution.
- Summarize supplier performance in Source-to-Pay Workspace
- Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill.
- Analyze sentiments in supplier cases
- Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller.
- Generate an email response for supplier cases
- Use the email response skill to analyze the supplier case details and generate professional email response regardless of the record type using past email responses, KB articles, and related tasks.
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