Combined Workforce Optimization for ITSM release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Workforce Optimization for ITSM from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Workforce Optimization for ITSM to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Enhanced security to access Workforce Optimization for ITSM When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features. Features in Workforce Optimization for ITSM Role required for each user Skill review Skill review manager (sn_wfo_skillreview.manager) Skill review user (sn_wfo_skillreview.user) Work scheduler Work scheduler admin (sn_wfo_work_sched.admin) Work scheduler manager (sn_wfo_work_sched.manager)
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Workforce Optimization for ITSM.

Release	Release notes
Xanadu	Admin Console Experience Use the admin console to set up and configure the Workforce Optimization for ITSM application. Synchronize the schedule calendar with Microsoft Outlook When you synchronize the agent's calendar in the Schedule module with Microsoft Outlook, agents can view all your schedule, shifts, and events that display in the agent calendar also in your Microsoft Outlook calendar. Recurring events in the team calendar When you create an event, you can make it a recurring event.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Workforce Optimization for ITSM features.

Release	Release notes
Xanadu	Reflow for configurable workspace Workforce Optimization for ITSM configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the Accessibility information section that follows. Renaming a published schedule You can edit the name of a schedule after it is published.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Workforce Optimization for ITSM.

Release	Release notes
Xanadu	Activate the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Xanadu	Use the Workforce Optimization for ITSM Admin Console to configure your application. Synchronize team calendars and events with Microsoft Outlook. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Workforce Optimization for ITSM for more information.
Yokohama	When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin. See Workforce Optimization for ITSM for more information.
Zurich	No updates for this release.
Australia	No updates for this release.