Consolidated page of all release notes for Workspace from Xanadu to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Workspace to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
New features
Between your current release family and Australia, new features were introduced for Workspace.
| Release |
Release notes |
Xanadu |
- International characters supported in email addresses
- Enter international characters for email addresses without running into errors.
- Enable international characters for your users according to RFC6530 standards or disable them by changing a system property and performing additional configurations.
- Email client plugin system properties
- Ensure your agents leverage the latest functionality in the email client by using updated plugin (glide.ui.email.composer.enabled_plugins) and toolbar
(glide.ui.email.composer.toolbar) system properties offered by default for Tiny MCE v6.
- Tags for Activity Stream records
- Use tags to categorize and filter records shown in the Activity Stream.
- As admins, you can enable, add, customize, and edit tags for your users' Activity Stream records.
- Reference searches with queries
- Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. These query parameters act as an addition to fixed queries that cannot be removed by end
users.
- Client scripts for field decorators
- Add field decorators to field types using client scripts.
- Pre-filter records on the multi-record associator
- Pre-filter records with typeahead on the multi-record associator using scripts.
- Use a keyboard shortcut to insert response templates
- Enter the keyboard shortcut /r and a keyword to insert a response template directly into an email body.
- Configure response templates for email composer
- You can enable or disable response templates for agents with a system property.
|
Yokohama |
|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Changes
Between your current release family and Australia, some changes were made to existing Workspace features.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
- Context-based suggestions with @mentions
- Receive suggestions for users with access to the record when using @ mentions.
- Expand all tiles in the Activity stream
- Set a user preference to keep all tiles in the Activity stream expanded across cases and user sessions.
- Access control security model for the Activity stream
- Data filters and access rules provide role-based access control for viewing and editing tables in the Activity stream.
- Multiple records added from the multi-record associator load in the background
- Work on a record while the multiple records that were selected from the multi-record associator are added in the background.
- Attach display text to knowledge base links in the email composer
- Manage your email's appearance by attaching display text to knowledge base links.
- Infinite scroll for lists
- Use the Record List bundle to scroll through lists infinitely without pagination.
- Live updates for lists
- Use the Record List bundle to view live updates on lists without refreshing the page.
- Temporary lists available in the list menu
- Temporarily access personalized lists that are sent to you as links within the My Lists menu.
- Filter for hierarchy in condition builder
- The is within hierarchy field in the condition builder enables you to filter your list within a hierarchy instead of only direct reports.
- AI filter assist
- Convert everyday language into an encoded query with AI filter assist.
|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Removed
Between your current release family and Australia, some Workspace features or functionality were removed.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Deprecations
Between your current release family and Australia, some Workspace features or functionality were deprecated.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Activation information
Review information on how to activate Workspace.
| Release |
Release notes |
Xanadu |
Workspace is a ServiceNow AI Platform feature that is active by default.
|
Yokohama |
Workspace is a ServiceNow AI Platform feature that is active by default.
|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Additional requirements
If any additional requirements were introduced or changed for Workspace we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Workspace we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in Browser support.
|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Accessibility information
Review details on accessibility information for Workspace, such as specific requirements or compliance levels.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
- Screen Summarization
- Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen
reader to help reduce navigation and comprehension time.
Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the ServiceNow® Store to view all the available apps and information about submitting requests to the store.
|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Localization information
If there are specific localization considerations for Workspace we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Workspace we have noted them here.
| Release |
Release notes |
Xanadu |
- Add email addresses to recipient fields with more flexibility, including the ability to use international characters, edit email
recipient pills, and view concise error messages for invalid or blocked addresses.
- Categorize and filter records in the Activity Stream.
- Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists.
See Workspace UI for more information.
|
Yokohama |
- Navigate form templates with larger cards, sorting preferences, and favorites.
- Add collapsible content to email templates and attach a display to knowledge base links.
- Leverage the latest workspace features for email composer in the Core UI.
- Use lists that have additional condition builder fields, infinite scroll, live updates, and saved temporary lists.
- Provide role-based access control for viewing and editing tables in the Activity stream.
See Workspace UI for more information.
|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |