Pre-authorization requests

Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.

• Create a pre-authorization request
  Create a pre-authorization request to check if certain parts or charges are covered under warranty or service contracts.