Order Management

The Order Management application for Manufacturing Commercial Operations creates a seamless ordering experience for your manufacturing customers.

Use Order Management as the system of action and relay order status via the customer service portal. Orders can be captured and fulfilled in any system and synced back to the Order Management order table.

To learn how to use Order Management, see Order management.

• Using the Business Portal in Manufacturing Commercial Operations
  Customers can use the Business Portal to browse product catalogs and create product orders in Sales and Order Management for Manufacturing Commercial Operations.
• Create an invoice case
  Agents can create invoice cases from the Invoice Cases list view in CSM Configurable Workspace in Manufacturing Commercial Operations.