Exploring the Mobile Platform
Summarize
Summary of Exploring the Mobile Platform
The ServiceNow Mobile Platform enables users to access enterprise resources efficiently via two main mobile applications: Now Mobile and Mobile Agent. These apps empower different user personas within your organization to manage tasks, requests, and workflows while on the move, enhancing productivity and service delivery.
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Key Features
- Now Mobile: Designed for general employees (requester persona), this app allows users to manage tasks, incidents, requests, and interact with Virtual Agent. It supports multiple common workflows and facilitates finding information and people within the organization.
- Mobile Agent: Tailored for service desk agents (fulfiller persona), this app provides out-of-the-box mobile experiences for key agent workflows. It helps agents triage, act on, and resolve requests remotely, including workflows related to Security Operations and other core service desk functions.
- Configuration and Customization: Both apps can be configured within your ServiceNow instance using the Mobile Platform documentation to tailor the mobile experience to your business needs.
- Building Custom Mobile Experiences: The Mobile Platform offers modules to build and configure mobile applications that suit your organizational workflows, staff roles, and customer interactions.
Key Outcomes
By leveraging the ServiceNow Mobile Platform, your organization can:
- Enable employees and agents to perform critical tasks and manage workflows anytime, anywhere, thereby boosting operational agility.
- Provide role-specific mobile apps that streamline user experience for both requesters and fulfillers.
- Customize and extend mobile capabilities to align with unique business processes and enhance service management.
- Access comprehensive resources and demonstrations to quickly adopt and optimize mobile applications within your enterprise.
Learn about the ServiceNow® Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.
Get started
Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization.
For more information, see Getting Started with Mobile FAQ on the ServiceNow Community website.
Now Mobile
Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.
Now Mobile includes workflows for , , , , , , , and . Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.
Mobile Agent
Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and resolve requests on the go. Mobile Agent app demo offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.
Mobile Agent includes workflows for , , , , , , Security Operations, , , and . Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.
Using the mobile apps
Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform.
Building and configuring mobile apps
Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.