Exploring the Mobile Platform

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Exploring the Mobile Platform

    The ServiceNow Mobile Platform enables your organization to provide users with mobile access to resources through two main apps: Now Mobile and Mobile Agent. These apps empower employees and agents to manage tasks, requests, and workflows conveniently from their mobile devices, enhancing productivity and flexibility.

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    Now Mobile

    Now Mobile is designed for general employees or requesters, allowing them to manage incidents, tasks, and access company information easily. It supports workflows across multiple domains including IT Service Management, Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, Workplace Service Delivery, Legal Service Delivery, and Safe Workplace. The app also integrates with Virtual Agent to facilitate user interactions. Comprehensive documentation guides you in configuring Now Mobile to align with your ServiceNow instance.

    Mobile Agent

    Mobile Agent caters to agents or fulfillers, offering out-of-the-box mobile experiences tailored for common service desk workflows. It enables agents to triage, act on, and resolve requests remotely. Supported workflows span IT Service Management, Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement. A demo is available to showcase the app’s capabilities across different roles. Documentation assists in configuring Mobile Agent within your ServiceNow environment.

    Using and Configuring Mobile Apps

    To maximize the benefits of these mobile applications, ServiceNow provides resources for building and customizing mobile experiences suited to your business needs. Leveraging the ServiceNow AI Platform and Mobile Platform modules, you can tailor mobile workflows and interfaces to enhance engagement for your employees, agents, and customers.

    Learn about the ServiceNow® Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.

    Get started

    Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization.

    For more information, see Getting Started with Mobile FAQ on the ServiceNow Community website.

    Now Mobile

    Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.

    Now Mobile includes workflows for IT Service Management , Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, Workplace Service Delivery, Legal Service Delivery, and Safe Workplace. Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.

    Now mobile applet launcher

    Mobile Agent

    Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and resolve requests on the go. Mobile Agent app demo offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.

    Mobile Agent includes workflows for IT Service Management , Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement. Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.

    List using a swipe function in the Mobile Agent app.

    Using the mobile apps

    Native device features.

    Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform.

    Building and configuring mobile apps


    Mobile App Builder main record screen.

    Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.