Otto for Mobile Agent

Use generative AI skills in your Mobile Agent® app to get answers and complete tasks more efficiently.

ServiceNow Otto® Mobile Agent® skills:

• Record summarization
• Resolution notes generation

Figure 1. Record summarization

The Otto summarize record skill allows you to use generative AI to create a condensed summary of a chosen work order task. You can either open Otto from within a record and select the Summarize Record option, or open Otto from the Home Screen and type “Summarize” to choose which work order task should be summarized.

For more info on how to use the summarize record skill, see Generate a record summary on mobile.

Figure 2. Resolution Notes Generation

The resolution notes generation skill generates a condensed version of an incident’s resolution notes using Otto. Agents can then edit the resolution notes before submitting them and saving them to the work order record.

For more info on how to use the resolution notes generation skill, see Generate work order resolution notes on mobile.