Mobile critical alerts

Send your users critical alerts, even if they set their mobile device to Do Not Disturb or Silent mode. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to inform the user of an essential update, or to publicize a major incident that requires a speedy response.

For users to receive critical alerts, the feature must be enabled on the user’s mobile device. If the feature is not enabled, the critical alert is delivered as a regular push notification, however it is labeled as critical in the notifications area.

• For more information on enabling critical alerts, see Enable critical alerts to override do not disturb setting.
• For the user-related topic, see Enabling critical alerts.

• Enable critical alerts to override do not disturb setting
  Enable the Override do not disturb setting to receive critical push notifications. Managers and admins can reach out to their on-call members even when their phones are set to Do Not Disturb mode.
• Create mobile critical alerts
  Create a critical alert from an existing push notification.
• Critical alerts from push notifications using JSON code
  You can make a push notification into a critical alert with the addition of some JSON code. Different JSON code is used for iOS and Android operating systems and for the ITSM business unit.