BCM Configurable Workspace

Release version: Australia

Updated March 12, 2026

3 minutes to read

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Summary of BCM Configurable Workspace

The BCM Configurable Workspace, introduced in version 5.x.x of the Business Continuity Management (BCM) application, offers an enhanced, intuitive user experience for managing business continuity tasks. It replaces the BCM Classic Workspace with a more interactive and configurable interface that is role-driven to tailor experiences based on user roles within the organization. This workspace centralizes key activities such as crisis management, business impact analysis, planning, and exercises into a streamlined dashboard environment.

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Key Features

Interactive Home Page: Provides a consolidated view of crisis events, business impact analysis, planning, exercises, and recovery tasks via an interactive dashboard.
My Tasks Page: Allows users to monitor and quickly act on their individual and team-assigned tasks, improving task management efficiency.
Crisis Map: Displays real-time threat alerts geographically, enabling effective response and recovery management.
360-Degree Relationship Visualization: Offers comprehensive dependency views for BIA, planning, exercises, and crisis events to enhance situational awareness.
Role-Driven Configuration: Customizes the workspace interface and functionality based on the user’s role, ensuring relevant access and streamlined workflows.
Automatic Transition from Classic Workspace: The BCM Classic Workspace is automatically redirected to the Configurable Workspace, although continued use of the Classic Workspace post-Xanadu release is unsupported and may cause issues.

Key Outcomes

Improved usability and efficiency in managing business continuity processes through a modern, configurable interface.
Enhanced collaboration and task management with role-specific views and interactive dashboards.
Greater situational awareness and faster response capabilities via real-time crisis mapping and comprehensive dependency visualization.
Seamless transition from the obsolete Classic Workspace to the Configurable Workspace, enabling customers to leverage the latest BCM features and enhancements without disruption.

Practical Usage and Navigation

ServiceNow customers can access the BCM Configurable Workspace by navigating to Workspaces > Business Continuity Workspace or All > Business Continuity > Business Continuity Workspace within their application instance. The workspace sidebar features icons for Home, Tasks, Lists, and Crisis Map, providing easy access to core BCM components.

Managing Core BCM Functional Components

Business Impact Analysis (BIA): Identify critical assets, assess disruptions, estimate recovery times, and evaluate dependencies to understand business and technical impacts.
Business Continuity Planning: Develop recovery strategies, document plans, define recovery teams, and prepare for loss scenarios.
Exercise Management: Simulate crises to validate plans, manage exercise events, review outcomes, and improve future readiness.
Crisis Management: Respond to disruptions by prioritizing activities and managing recovery actions to minimize operational impact.

This Configurable Workspace is designed to provide BCM users—including administrators, managers, planners, contributors, viewers, business users, and IT application owners—with a centralized, role-specific environment to streamline business continuity management efforts.

Starting with version 5.x.x, the Business Continuity Management application supports BCM Configurable Workspace. You can perform your business continuity tasks with an intuitive functionality in BCM Configurable Workspace.

Enhancements in the BCM Configurable Workspace

BCM Configurable Workspace (also known as Business Continuity Workspace) offers an enhanced and simplified user experience for its users. The BCM application users can take advantage of the enhancements in BCM Configurable Workspace over BCM classic Workspace:

Manage the crisis events, business impact analysis, planning, and exercises from an interactive dashboard in the Home page.
Monitor your individual and team tasks in the My tasks page and act on your pending tasks quickly.
Respond to the alerts in Crisis map and manage the recovery tasks effectively.
Visualize 360-degree relationship data for your business impact analysis, planning, exercises, and crisis events records and get a complete overview of all dependencies.

The Business Continuity Workspace in the classic Workspace is automatically updated to point to BCM Configurable Workspace. For information on BCM classic Workspace, see Using BCM Classic Workspace.

Configurable and role-driven Workspace

The BCM Configurable Workspace is configurable and role-driven, offering a unique experience tailored to each user or role in your organization. Logging in with specific user roles provides access to different functions and corresponding user interface views.

For more information on the user roles in the BCM application, see Components installed with Business Continuity Management.

For more information on the store apps, see Business Continuity Management and ServiceNow Store.

Support for the BCM Classic Workspace

Starting with the Vancouver release, the BCM Configurable Workspace provides the latest user experience.

The BCM Classic Workspace is an obsolete user interface that is not compatible with the new features and enhancements introduced with the Xanadu release. If you continue to use the BCM Classic Workspace after the upgrade, you may encounter issues and errors that will not be supported by ServiceNow®.

To avoid any disruptions, transitioning to the BCM Configurable Workspace before or immediately following the Xanadu release offers the latest functionality and the best user experience.

Users of the BCM application

The BCM application is the central workbench for these types of users:

BCM administrators
BCM managers
BCM planners
BCM contributors
BCM viewers
Business users
IT application owners

Navigating to the BCM Configurable Workspace

When you log in to the Business Continuity Management application with a specific user role, you can open the Business Continuity Workspace using one of these options:

First option: Navigate to Workspaces > Business Continuity Workspace in the application instance as shown in the example.
Second option: Navigate to All > Business Continuity > Business Continuity Workspace in the application instance as shown in the example.

Note:

The Business Continuity Workspace in the classic Workspace view is automatically updated to navigate to BCM Configurable Workspace.

Icons in the Business Continuity Workspace

When you launch Business Continuity Workspace, the Workspace sidebar includes icons for these components.

Home page: Displays key continuity tasks in a single-pane view.
Tasks page: Displays assigned tasks for the logged‑in user. For more information, see My tasks page view.
Lists: Displays counts and statuses for BIA, planning, exercise, and crisis event records. For more information, see List view.
Crisis map: Displays real-time threat alerts from different locations in a map view. For more information, see Crisis map view.

Managing functional components

Manage the functional components of the BCM application in the BCM Configurable Workspace:

Business impact analysis: A business impact analysis helps you identify high‑risk assets and measure the consequences of disruptions. You can estimate recovery time, evaluate dependencies, and assess business and technical impacts. For details on creating and managing BIAs, see Business impact analysis and Structured workflows for BIAs.
Business continuity planning: Continuity planning enables you to prepare recovery strategies, documentation, and loss scenarios. You can also define recovery teams and associate related plans. For more information, see Business continuity planning and Structured workflows for BCPs.
Exercise management: Exercises simulate crisis conditions and help validate continuity plans. You can manage events, review outcomes, and refine plans for future scenarios. For more information, see Structured workflows for Exercises.
Crisis management: Crisis management enables you to respond to actual disruptions, prioritize activities, and manage actions that reduce operational impact. For details, see Crisis events and Structured workflows for Crisis events.
Note:
For setting up Business Continuity Management, see General administration setup for BCM.