General administration setup for BCM

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • If you are the BCM administrator, you can set up the Business Continuity Management application by performing certain administrative tasks.

    General Administration module

    The administrative tasks that are associated with the BCM application are listed in the General Administration module in the application UI as shown in the example.General Administration module.

    The Business Continuity Management administrator with the sn_bcm.admin role is responsible to perform the administrative tasks that are associated with the Business Continuity Management application.

    Business Continuity Management administrators perform these administrative tasks:

    Custom queue for the Update dependencies process

    Previously, Update dependencies events were added to the platform default queue, which is shared across all ServiceNow applications. During periods of high activity, this could result in delays in processing BCM dependency updates — either because other applications saturated the queue, or because a long-running BCM process affected other items in it.

    With the Australia release and later, the Update dependencies process uses a dedicated custom queue (bcm_dependencies) instead of the platform default queue. This is a backend change with no visible indicator in the UI.

    The dedicated queue ensures that Update dependencies events have their own processor and do not compete with or block other platform activity.

    If you previously configured a custom queue for BCM dependency processing on your instance, remove it — BCM now provides this configuration natively.

    For more information about custom queues and the event registry, see System Events and Event registry.

    This change applies to the Australia release and later.

    BIA Configuration module

    The BCM administrator configures the BIA templates in the BIA Configuration module. Configuring the BIA templates is a pre-requisite for performing the business impact analysis.

    The BIA templates menu option in the BIA Configuration module is shown in the example.BIA Configuration module.

    For more information on configuring a BIA template, see Configure BIA templates with legacy assessment.

    Plan Templates module

    The Business Continuity Management administrator uses the Plan Templates module to configure a business continuity plan template. The Plan Templates module is shown in the example.Plan Templates module.

    For more information on configuring a business continuity plan template, see Configuring plan template.