Now Assist for Integrated Risk Management (IRM)

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist for Integrated Risk Management (IRM)

    Now Assist for Integrated Risk Management (IRM) leverages generative AI to enhance risk management processes within ServiceNow. It enables users to quickly summarize issue records, identify potential risks, and review controls, thereby reducing manual effort and accelerating informed decision-making directly within existing workflows.

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    Key Features

    • Generative AI Capabilities: Summarizes issue records and provides relevant insights to help users understand context and risks efficiently.
    • Agentic AI: Utilizes AI agents to autonomously complete risk management tasks, increasing automation and productivity.
    • Configurable Application: Allows configuration of the Now Assist for IRM application to tailor AI functionalities to organizational needs.

    Usage Considerations and Limitations

    • Feature Availability: Access to AI features depends on your ServiceNow license and regional restrictions. Some features may be unavailable in specific data centers, regulated markets, or countries.
    • AI Limitations: AI outputs may not always be accurate or complete. Customers must test, evaluate, and apply human oversight to all AI-generated information, especially in high-impact areas like healthcare, finance, legal, or security.
    • Data Processing and Privacy: Data is transferred from your ServiceNow instance to centralized environments, potentially involving third-party cloud providers. Data handling complies with ServiceNow’s internal policies and compliance standards.
    • Data Collection and Opt-Out: ServiceNow collects inputs, outputs, and edits to improve AI models but provides customers the option to opt out of data collection.

    Support and Resources

    • Access the ServiceNow Community for AI-related discussions.
    • Use the Known Error Portal to troubleshoot common issues.
    • Contact Customer Service and Support for assistance.

    Use the Now Assist for Integrated Risk Management (IRM) plugin to summarize issue records, identify potential risks, and review controls using generative AI. It helps you quickly understand the context of records, reduce manual effort, and make faster, more informed decisions by delivering relevant insights directly within your existing workflows.

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    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.