Exploring Now Assist for Third-party Risk Management (TPRM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • With the Now Assist for Third-party Risk Management (TPRM) application, you can use skills to automate the collection of TPRM risk data.

    Now Assist for TPRM overview

    The following generative AI capabilities are available in Now Assist for TPRM:

    Learn the details of a third-party risk issue from AI-generated summaries, and use AI-driven recommendations to identify potential third-party risk issues based on assessment responses and historical data.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Now Assist for TPRM skills

    Now Assist for TPRM includes generative AI capabilities that help you interpret and act on TPRM records more efficiently. These capabilities support tasks such as summarizing TPRM issue details and recommending TPRM issues.

    Note:
    The TPRM GenAI User [sn_tprm_genai.nowassist_user] role is granted to Third-party Assessment reviewers [sn_vdr_risk_asmt.vendor_assessment_reviewer] after you install the Now Assist for TPRM application. For more information about all TPRM roles, see Roles in Third-party Risk Management.
    Table 1. Generative AI skills
    Skill Feature User role
    TPRM Issue Summarization Uses generative AI to create a quick summary for the third-party risk issue record helping to support organizational efficiency, team coordination, and productivity.
    • sn_tprm_genai.nowassist_user
    • sn_vdr_risk_asmt.vendor_assessment_reviewer
    TPRM Issue Recommendation Uses generative AI to generate third‑party risk issue record recommendations, helping to support more efficient reviews and more consistent outcomes across teams.
    • sn_tprm_genai.nowassist_user
    • sn_vdr_risk_asmt.vendor_assessment_reviewer
    Note:
    Issue recommendations are available only for assessments that use the Smart Assessment Engine. Historical issue data from both classic and smart assessments is used to generate recommendations.

    What to explore next

    To learn more about configuring and using Now Assist for TPRM, see: