--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Roles in TPRM # Roles in Third-party Risk Management {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Roles in Third-party Risk Management Third-party Risk Management (TPRM) roles in ServiceNow define permissions and access levels for users interacting with third-party risk data, assessments, and management processes. These roles ensure proper segregation of duties and controlled access to sensitive information, enabling secure and efficient third-party risk operations. Show full answer Show less ## Key Roles and Their Permissions * **Third-party reader \[vendorreader\]**: Provides read-only access to third-party contact records. * **Third-party editor \[vendoreditor\]**: Allows creation, updating, and deletion of third-party contact records. * **Third-party assessment reviewer \[snvdrriskasmt.vendorassessmentreviewer\]**: Grants view access to assessment and questionnaire data and allows commenting on risk-related tables. * **TPR internal task responder \[snvdrriskasmtinternaltaskresponder\]**: Enables managing internal tasks assigned to the user, automatically assigned when tasks move to specific states. * **TPR assessor \[snvdrriskasmt.vendorassessor\]**: Includes all assessment reviewer permissions plus management of third parties, contacts, external risk assessments, and issues. This role's questionnaire editing capabilities are configurable. * **TPR approver \[snvdrriskasmt.approver\]**: Includes assessment reviewer permissions and adds the ability to approve Internal Risk Questionnaires (IRQs). * **TPR manager \[snvdrriskasmt.vendorriskmanager\]**: Combines assessor capabilities with management of assessment templates, scheduled assessments, engagements, contacts, and scoring rules. * **TPR admin \[snvdrriskasmt.vendorriskadmin\]**: Highest-level role with full management of templates, questionnaires, document requests, and automation rules across classic and Smart Assessment Engine (SAE) templates. * **Contract risk negotiator \[snvdrriskasmt.contractnegotiator\]**: Extends TPR assessor permissions to allow legal users to modify contract status and dates. * **Third-party / engagement contact \[vendorcontact\]**: Assigned to external users responding to questionnaires or tasks via the Third-party portal; restricted to external portal access without internal system permissions. ## Roles for Digital Resilience and Smart Assessment Engine (SAE) * **Digital resilience roles:** Access to Digital Resilience third-party registers is controlled by roles such as TPRM DORA user, manager, and admin, embedded within TPR approver, assessor, manager, and admin roles. * **SAE roles:** Include template readers, assessment readers, internal and external assessment responders, and admins. These roles control access to templates, questionnaires, and the ability to respond or create SAE content. TPR admin and related roles include permissions to reassign SAE questionnaires. ## Roles for ServiceNow Otto Integration The Third-party assessment reviewer role automatically receives the TPRM GenAI User role after installing ServiceNow Otto for TPRM, enabling use of AI-driven skills for third-party risk management. ## Practical Implications for ServiceNow Customers * Assign roles based on user responsibilities to ensure appropriate access and control over third-party risk data and processes. * Use the configurable properties to tailor assessor permissions for questionnaire responses according to organizational policies. * Leverage specialized roles like contract negotiator for legal team members to manage contract-specific risk details. * Enable external third-party contacts with limited portal access to securely participate in risk assessments and communications. * Utilize integrated roles for Digital Resilience, Smart Assessment Engine, and ServiceNow Otto to enhance risk management capabilities. Proper role assignment and understanding are critical for maintaining security, compliance, and efficient workflows in Third-party Risk Management within ServiceNow. Roles determine permissions and access in TPRM. ## TPRM roles {#tprm-roles__section_rcc_nl2_5xb} {#tprm-roles__table_o14_t2s_2mb__entry__3} | Friendly name \[role name\] | Description | Contains roles | |-|-|-| | Third-party reader \[vendor_reader\] | Read access to third-party contact records. | None | | Third-party editor \[vendor_editor\] | Create, update, or delete third-party contact records. | None | | Third-party assessment reviewer \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] | View assessment and questionnaire data. Users with this role can also leave comments on the following tables: * Tiering assessment * Internal assessment * External assessment * Third-party risk issues * Third-party risk tasks * Third-party risk due diligence request {#tprm-roles__ul_gmy_qjz_fyb} | Contains: * sn_risk.implementation_reader * sn_compliance.control_framework_reader * sn_compliance.policy_reader * sn_grc.library_reader * sn_smart_asmt.actor * task_editor * vendor_reader * sn_dora_accel.user * sn_smart_asmt.template_reader * sn_smart_asmt.assessment_reader * sn_tprm_genai.nowassist_user {#tprm-roles__ul_mm2_g4p_qxb} | | TPR internal task responder \[sn_vdr_risk_asmt_internal_task_responder\] | Create, read, update, and delete the elements linked to the internal tasks for which the user is the respondent. This role is automatically granted to the assigned respondent when an internal task moves to the Submitted to respondent state, and replaces use of the internal assessment user \[sn_vdr_risk_asmt.internal_assessment_responder\] role for internal tasks specifically. | * sn_grc_workspace.task_reader * sn_grc_workspace.user {#tprm-roles__ul_umw_4tx_zjc} | | TPR assessor (Third-party risk assessor) \[sn_vdr_risk_asmt.vendor_assessor\] | * All permissions of the Third-party assessment reviewer role, plus the ability to manage third parties, third-party contacts, external risk assessments, and issues. * You can set the following options for the sn_svdp.allow_assessor_edit property: * Enable TPR assessors to answer questions or modify responses in third-party questionnaires (default). * Enable TPR assessors to modify responses. * Don't enable TPR assessors to answer questions or modify responses. {#tprm-roles__ul_at3_m1f_zyb}See [Configure TPRM properties](https://www.servicenow.com/docs/9lJM8SW1APiGqRwL7gM6Zg "Configure property settings for a variety of TPRM operations."). {#tprm-roles__ul_twn_g1x_11c} | Contains: * vendor_assessment_reviewer * sn_grc.library_reader * vendor_editor * vendor_reader * sn_dora_accel.manager * sn_smart_asmt.reassign {#tprm-roles__ul_w3n_l4p_qxb} | | TPR approver \[sn_vdr_risk_asmt.approver\] | Includes all permissions of the Third-party assessment reviewer role plus: approve IRQs. | Contains: * vendor_assessment_reviewer * sn_dora_accel.user {#tprm-roles__ul_wps_rqh_xcc} | | TPR manager (Third-party risk manager) \[sn_vdr_risk_asmt.vendor_risk_manager\] | Includes all permissions of the TPR assessor role plus: * Manage third-party assessment templates and scheduled assessments. * Manage engagements and engagement contacts. * Manage scoring rules for both third parties and engagements. {#tprm-roles__ul_yrt_xxj_mxb} | Contains: * vendor_assessor * sn_dora_accel.manager * sn_smart_asmt.reassign {#tprm-roles__ul_klf_vqh_xcc} | | TPR admin (Third-party risk admin) \[sn_vdr_risk_asmt.vendor_risk_admin\] | Includes all permissions of the TPR manager role plus: Create and edit the following items: * Third-party assessment templates * Risk tiering templates * Risk tier questionnaire templates * Third-party questionnaire templates * Document request templates * Post assessment automation rules {#tprm-roles__ul_z5g_qxf_lzb} Note: Templates include both classic and SAE templates. | Contains: * vendor_risk_manager * assessment_admin * sn_dora_accel.admin * sn_smart_asmt.assessment_admin * sn_smart_imp_auto.automation_creator * sn_smart_asmt.reassign {#tprm-roles__ul_ulc_42y_zjc} | | Contract risk negotiator \[sn_vdr_risk_asmt.contract_negotiator\] | Includes all permissions of the TPR assessor role plus: Users in the legal department can modify contract status and the start and expiration dates. You can add users with this role to the Contract risk negotiators user group. See [Add users to groups based on responsibilities](https://www.servicenow.com/docs/uEjnxiP~mKUNvCbtz3G_MA "Assign users to groups before you implement or use the Third-party Risk Management application. Each group contains users with particular roles. Well-organized user groups simplify and improve process management and help to ensure that users are promptly notified of tasks in their areas of responsibility."). | Contains: * vendor_assessor * sn_dora_accel.manager {#tprm-roles__ul_mbw_brh_xcc} | | Third-party / engagement contact \[vendor_contact\] * Called a third-party contact when responding to an external questionnaire or task or issue for a third party. * Called an engagement contact when responding to a questionnaire or task or issue for an engagement. {#tprm-roles__ul_upd_34n_cyb} | You assign the third-party contact role to users at the third-party organization whose risk is being assessed. Third-party contacts are assigned the snc_external role to give them access to resources and actions in the Third-party portal. Important: The third-party contact role should be used only for external contacts. The role prohibits access to your ServiceNow AI Platform instance and grants access only to the Third-party portal. You assign the primary contact responsibility to the third-party contact who can directly answer assessment questions or assign another contact at the third party to answer the questions. Primary contacts can manage other contacts for the third party. | Contains: snc_external | [ ] {#tprm-roles__table_o14_t2s_2mb} ## Roles required for accessing the Digital resilience third-party registers {#tprm-roles__section_xny_kcv_zzb} A user with one of the following roles can access the Digital resilience third-party registers related modules in the Vendor Management Workspace: * TPRM DORA user \[sn_dora_accel.user\] roleThird-party assessment reviewer and TPR approver contain this role. * TPRM DORA manager \[sn_dora_accel.manager\] roleTPR assessor and TPR manager contain this role. * TPRM DORA admin \[sn_dora_accel.admin\]The TPR admin contains this role. {#tprm-roles__ul_jj1_jdv_zzb} For more information on DORA related roles, see [Roles installed with Digital resilience third-party registers](https://www.servicenow.com/docs/d9MZljQq_88vyrtwrsLjsw "Specific roles are installed with Digital resilience third-party registers."). ## Roles required for using Smart Assessment Engine {#tprm-roles__section_lbx_kcb_l2c} A user with one of the following roles can view templates in the Assessment Workspace: * TPRM SAE template reader \[sn_smart_asmt.template_reader\] role Third-party assessment reviewer contains this role. * TPRM SAE assessment reader \[sn_smart_asmt.assessment_reader\] role Third-party assessment reviewer contains this role. {#tprm-roles__ul_mbx_kcb_l2c} A user with one of the following roles can respond to questionnaires in the Vendor Management Workspace, GRC portal, or Third-party portal. * TPRM SAE internal assessment user \[sn_vdr_risk_asmt.internal_assessment_responder\] This role is automatically assigned to an assigned IRQ assessor or internal assessment respondent. This role is required to respond to internal/IRQ assessment questionnaires using the GRC Portal. This role contains the following roles: canvas_user, sn_smart_asmt.actor, sn_grc_workspace.user, and sn_grc_workspace.task_reader. * TPRMSAE external assessment user \[sn_vdr_risk_asmt.external_assessment_responder\] This role is automatically assigned to the assigned third-party contact. This role is required to respond to external questionnaires using the Third-party portal. This contains the role: sn_smart_asmt.actor. {#tprm-roles__ul_bpm_ltt_ffc} A user with the TPRM SAE admin \[sn_smart_asmt.assessment_admin\] role can create SAE templates in the Vendor Management Workspace and Assessment Workspace. A user with the sn_smart_imp_auto.automation_creator role can create post assessment impact automation rules. The TPR admin contains this role. The TPR administrator \[sn_vdr_risk_asmt.vendor_risk_admin\], TPR assessor \[sn_vdr_risk_asmt.vendor_assessor\], and TPR manager \[sn_vdr_risk_asmt.vendor_risk_manager\] roles now include the sn_smart_asmt.reassign role. You can reassign Smart Assessment Engine questionnaires to another member of your organization. Note: The Third-party assessment reviewer \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] role is the minimum role required to view any template that is a member of the TPRM external questionnaire, TPRM external document request, TPRM internal tiering questionnaire, and TPRM internal IRQ purposes. For more information on SAE related roles, see [Roles installed in Smart Assessment Engine](https://www.servicenow.com/docs/LDenk~QpkhHSlsvfSq4XmQ "Roles determine the permissions and access in the Smart Assessment Engine application."). ## Roles required for using ServiceNow Otto for Third-party Risk Management (TPRM) {#tprm-roles__section_ddc_dt1_lhc} A user with the Third-party Assessment reviewer \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] role can use the ServiceNow Otto for TPRM skills. The system automatically grants the TPRM GenAI User \[sn_tprm_genai.nowassist_user\] role to Third-party Assessment reviewers \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] after the ServiceNow Otto for TPRM application is installed. For more information about a ServiceNow Otto for TPRM, see [ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/x1RHqD6XGpXbXA1ezscH8g "With the ServiceNow Otto for Third-party Risk Management (TPRM) application, you can use skills to automate the collection of TPRM risk data."). **Related tasks** * [Assign TPRM roles to users and user groups](https://www.servicenow.com/docs/KcehcGq2QbX9Y8SAQk4jnQ "Assign roles to users before you implement or use the Third-party Risk Management application. Assigning roles in a well-organized manner simplifies and improves process management and helps to ensure that users are promptly notified of tasks in their areas of responsibility.") **Related reference** * [Roles installed with Digital resilience third-party registers](https://www.servicenow.com/docs/d9MZljQq_88vyrtwrsLjsw "Specific roles are installed with Digital resilience third-party registers.") * [Roles installed in Smart Assessment Engine](https://www.servicenow.com/docs/LDenk~QpkhHSlsvfSq4XmQ "Roles determine the permissions and access in the Smart Assessment Engine application.")