Combined Now Assist for Workplace Service Delivery (WSD) release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined Now Assist for Workplace Service Delivery (WSD) Release Notes for Upgrades from Yokohama to Zurich

    This consolidated document provides ServiceNow customers with a comprehensive overview of the updates and changes to Now Assist for Workplace Service Delivery (WSD) when upgrading from the Yokohama release family to Zurich. It highlights new features, changes, activation guidance, and usage measurement updates, helping customers prepare effectively for the upgrade process.

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    New Features

    • Optimize Cleaning Activities Agentic Workflow: Introduced in Yokohama Patch 6 and enhanced in Zurich Patch 1, this workflow helps manage cleaning and maintenance schedules for maintenance cases based on space utilization rates at the location.
    • Automate Map Updates Agentic Workflow: Available since Yokohama Patch 6 and refined in Zurich Patch 1, this AI-driven workflow assists map administrators with bulk updates to Indoor Mapping by autonomously retrieving CAD file sources and managing import tasks.

    Changes

    • Now Assist Usage Measurement Transition: Starting with Yokohama Patch 5 and continuing through Zurich Patch 5, usage measurement for Now Assist transitioned from a 365-day look-back to a 365-day burn-down model, resetting at the contract anniversary date. This change applies to both new installations and upgrades, affecting how usage is tracked and reported.
    • Default Activation of Some Skills: New customers automatically have designated Now Assist skills enabled upon installation. For existing customers upgrading from Yokohama Patch 11 onward, any previously unconfigured skills are turned on automatically while skills that were turned off remain inactive.

    Activation Information

    Now Assist for Workplace Service Delivery (WSD) can be installed or requested via the ServiceNow Store for both Yokohama and Zurich releases. Customers should use the ServiceNow Store website to view available apps and submit requests. The ServiceNow Store also provides cumulative release notes for all versions.

    Additional Information

    • Removed and Deprecated Functionality: No features or functionalities have been removed or deprecated between Yokohama and Zurich releases.
    • Requirements and Compatibility: No updates to additional requirements, browser compatibility, accessibility, or localization were noted between the releases.
    • Highlight Points: Key highlights include the introduction of AI agentic workflows for space management and cleaning optimization, as well as updated usage measurement models and default skill activations requiring role configuration for agentic workflows and AI agents.

    Practical Implications for ServiceNow Customers

    By upgrading to Zurich, customers gain enhanced AI-driven workflows that improve workplace maintenance efficiency and indoor space management. The updated usage measurement model provides clearer tracking aligned with contract terms. Customers should ensure appropriate role configurations for agentic workflows and be aware of default skill activations to optimize Now Assist capabilities.

    Consolidated page of all release notes for Now Assist for Workplace Service Delivery (WSD) from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Workplace Service Delivery (WSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Workplace Service Delivery (WSD) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Workplace Service Delivery (WSD).

    Release Release notes

    Yokohama
    Yokohama Patch 6
    Optimize cleaning activities agentic workflow

    Use the Optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created.

    Automate map updates agentic workflow

    Use the Automate map updates AI agentic workflow to configure the map during bulk updates to Indoor Mapping.

    The Map Admin Agent autonomously retrieves the sources for the CAD file and resumes the import task. If the correct source isn't found, the agent moves the task to the Waiting user input state.

    Zurich
    Zurich Patch 1
    Optimize cleaning activities agentic workflow
    Use the optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Workplace Service Delivery (WSD) features.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Removed

    Between your current release family and Zurich, some Now Assist for Workplace Service Delivery (WSD) features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Workplace Service Delivery (WSD) features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Workplace Service Delivery (WSD).

    Release Release notes

    Yokohama

    Install Now Assist for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store.

    Zurich

    Install Now Assist for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Workplace Service Delivery (WSD), such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Yokohama Patch 6
    • Help map admins configure the map during bulk updates to Indoor Mapping using the Automate map updates AI agentic workflow.
    • Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the Optimize cleaning activities AI agentic workflow.
    Yokohama Patch 3
    • Manage temporary space closures AI agentic workflow for emergency meeting room maintenance. This team of AI agents block a space for maintenance and move any existing reservations from the blocked room to a new location.
    • Help manage workplace reservations for updating existing event planning reservations. This team of AI agents retrieve the reservation from workplace case details, analyze the reservation, and update the workplace case notes.

    See Now Assist for Workplace Service Delivery (WSD) for more information.

    Zurich

    Zurich Patch 5: Review changes to Now Assist usage measurement.

    Zurich Patch 1
    • Help map admins configure the map during bulk updates to Indoor Mapping using the automate map updates agentic workflow.
    • Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the optimize cleaning activities agentic workflow.

    See Now Assist for Workplace Service Delivery (WSD) for more information.