Combined HR Multi Instance Integration release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined HR Multi Instance Integration release notes for upgrades from Yokohama to Zurich

    This consolidated release note covers the upgrade from Yokohama to Zurich for the HR Multi Instance Integration product. It provides a summary of new features, changes, activation steps, and important considerations to help ServiceNow customers prepare for and implement the upgrade efficiently. The integration enables seamless HR service delivery across multiple ServiceNow instances, supporting both consumer and provider roles in HR service fulfillment.

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    New Features

    • Inter-instance communication: Facilitates hybrid HR services by enabling workflows and business processes to flow seamlessly across different ServiceNow instances.
    • Consistent employee experience: Employees receive a uniform HR catalog experience regardless of whether services are delivered locally or via third-party providers.
    • Branding and policy control: Organizations can tailor employee interactions to align with their culture, branding, and policies.
    • Outsourcing support: Ability to outsource HR services, with standardized workflows for HR agents managing both local and remote cases on the ServiceNow AI Platform.
    • Security and compliance: Access control at the remote catalog level ensures compliance with organizational policies.
    • Task and approval management: Creation and management of HR tasks, approval tasks (manual approval only), and document signing tasks for remote users via universal tasks.
    • Magic links: Consumer users can complete assigned HR, document, and approval tasks through secure magic links that provide direct access to provider instances without manual login.
    • Universal Task enhancements: Support for URL task types and external field marking in HR profiles to denote consumer company employees.

    Activation and Installation

    To activate the integration:

    • HR service consumers should install the HR Multi Instance Integration for Consumer application.
    • HR service providers should install the HR Multi Instance Integration for Provider application.
    • Both applications are available through the ServiceNow Store, where customers can also access version histories and submit installation requests.

    Changes, Removals, and Deprecations

    There were no changes, removals, or deprecations reported between Yokohama and Zurich releases for HR Multi Instance Integration.

    Additional Considerations

    • Browser, localization, and accessibility: No updates or specific requirements were introduced in these areas.
    • Security: Enhanced record security by restricting access based on user roles in both consumer and provider instances.
    • Collaboration: Supports bidirectional workflows between service providers and consumers to streamline HR service requests and fulfillment.

    Benefits for ServiceNow Customers

    • Enables efficient HR service delivery across multiple instances, supporting complex organizational structures and outsourcing models.
    • Ensures compliance and security while maintaining a consistent and branded experience for employees.
    • Simplifies task management and approval processes with support for manual approvals, document signing, and magic link access.
    • Promotes operational standardization for HR agents working across local and remote cases.

    Consolidated page of all release notes for HR Multi Instance Integration from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family HR Multi Instance Integration release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading HR Multi Instance Integration to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for HR Multi Instance Integration.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    HR Multi Instance Integration
    Partners and service providers for HR service fulfillment often are running their own instance of HR Service Delivery. HR Multi Instance Integration provides inter-instance communication and hybrid HR services with fulfillment in different instances through the following capabilities:
    • Ability to control your organization employee’s experience and interactions per your organization's culture, branding, and policies.
    • Ability to outsource services.
    • Consistent user experience for employees across the entire HR catalog, regardless of whether they are interacting locally or remotely from any third-party provider.
    • Because HR workflows or business process are not restricted to a single instance, they can flow seamlessly across instances.
    • Uniformity and standardization for HR agents on the provider instance enables them to work on local cases or remote HR cases from the provider’s ServiceNow AI Platform instance with a minimal learning curve.
    • Managing and controlling access at the remote catalog level to meet security and compliance requirements.
    • Synchronization of relevant information such as submitted request (provider task) status, comments, and attachments by service providers.
    • Ability to fulfill an HR case partially by providers and partially by consumers.
    • Ability to create HR tasks and approval tasks for remote HR cases.
      Note:
      Only manual approval flow is supported, and not the automatic approval flow.
    • Initiate document signing tasks for remote users via universal tasks. This feature is available only when the Document Template plugin is installed along with the HR Multi Instance Integration for Provider application.
    • Enable remote users (consumer users) to complete HR tasks, document tasks, and approval tasks via magic links shared in universal tasks. Magic links route remote users to the provider instance for completing the assigned tasks.
    • Support the URL task type in Universal Task. This task type enables you to specify a URL link that is shared in the universal task assigned to a local or remote user.
    • Support the External field in the HR Profile data. When the HR profile belongs to an employee in consumer company, the External field is marked True.

    Changes

    Between your current release family and Zurich, some changes were made to existing HR Multi Instance Integration features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some HR Multi Instance Integration features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some HR Multi Instance Integration features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate HR Multi Instance Integration.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    If you are an HR service consumer, install the HR Multi Instance Integration for Consumer (sn_hr_mii_provider) application, and if you are an HR service provider, install the HR Multi Instance Integration for Provider (sn_hr_mii_provider) application by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for HR Multi Instance Integration we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for HR Multi Instance Integration we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for HR Multi Instance Integration, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for HR Multi Instance Integration we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for HR Multi Instance Integration we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Collaborate with service providers and consumers through bidirectional workflows.
    • Increase the security of records in consumer instances and provider instances by limiting access based on user roles.
    • Enable an employee to place an HR service request from a consumer instance and fulfill the request from provider instance, making it easy to raise and fulfill HR requests while working in their own ServiceNow instance.
    • Create HR tasks, approval tasks, and document tasks from a provider instance for users in a consumer instance.
    • Enable consumer users to complete the assigned tasks via magic links. Magic links enable consumer users to directly access the linked resource in the provider instance without having to manually log in.
    • Use Universal Task as the remote tasking medium in both provider instance and consumer instance.

    See HR Multi Instance Integration for more information.