Combined Listening Posts release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Listening Posts Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide assists ServiceNow customers in preparing for upgrades of Listening Posts from the Yokohama release family to the Zurich release family. It provides a unified view of all release notes, covering new features, changes, removals, deprecations, and other relevant upgrade information.

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    Notably, there are no feature updates, changes, or removals in Listening Posts between Yokohama and Zurich releases. However, the Zurich release initiates the deprecation of Listening Posts, which will be hidden and no longer available for activation.

    Key Upgrade Information

    • New Features and Changes: No new features or changes were introduced to Listening Posts between Yokohama and Zurich.
    • Removed Features: No Listening Posts features have been removed in these releases.
    • Deprecation: Starting with Zurich, Listening Posts is deprecated. It will be hidden and cannot be activated. Customers should refer to the official Deprecation Process documentation for guidance.
    • Activation and Requirements: There are no updates regarding activation procedures, additional requirements, browser compatibility, accessibility, or localization for Listening Posts in these releases.

    Practical Implications for ServiceNow Customers

    Customers using Listening Posts can expect no functional updates or changes when upgrading from Yokohama to Zurich, but they should prepare for the feature's deprecation. This means that Listening Posts will no longer be available for new activations and will be hidden in the Zurich release. Customers should plan accordingly to transition away from Listening Posts in future upgrades.

    Consolidated page of all release notes for Listening Posts from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Listening Posts release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Listening Posts to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Listening Posts.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Listening Posts features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Listening Posts features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Listening Posts features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Starting with the zurich release, Listening Posts is being deprecated. It will be hidden and no longer available for activation. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Activation information

    Review information on how to activate Listening Posts.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Listening Posts we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Listening Posts we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Listening Posts, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Listening Posts we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Listening Posts we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.