Combined Now Assist in Contract Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 13 minutes to read
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    Summary of Combined Now Assist in Contract Management Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document covers all updates, new features, changes, and upgrade instructions for Now Assist in Contract Management from Yokohama through Zurich releases. It is designed to help ServiceNow customers prepare for and successfully upgrade to the Zurich release, ensuring smooth transition and leveraging advanced AI-enabled contract management capabilities.

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    Upgrade Preparation and Important Tasks

    • Customers upgrading from Yokohama Patch 3 or earlier (including Xanadu) with customized use cases must run a fix script named Upsert DI skill config to migrate existing data to the Now Assist Admin console.
    • The fix script is accessible via All > System Definition > Fix Scripts; users add relevant use case IDs and execute the script before or after upgrading.
    • Review post-upgrade steps carefully to ensure all AI skills and workflows function correctly.

    Key Features Introduced from Yokohama to Zurich

    • Automated Obligation Extraction: AI agents in the Manage contract repository agentic workflow automatically identify and extract key contractual obligations from signed contracts, creating obligation records in the repository.
    • Contract Playbook Review: Extracted obligations and metadata can be reviewed, edited, approved, or rejected within the contract playbook, allowing manual control over AI-generated data before updating the contract repository.
    • Conversational Contract Search: Enables natural language, dialogue-driven search queries across contract documents, improving search accuracy and efficiency over traditional keyword searches. Note: Scanned PDFs are not supported.
    • Large Language Model (LLM) Selection: Customers can select specific LLM providers (e.g., Google Gemini, Anthropic Claude, Azure OpenAI) per use case for contract analysis or metadata extraction, enhancing AI flexibility.
    • Manage Contract Repository Agentic Workflow Enhancements: This workflow consolidates metadata and obligation extraction with improved performance, autonomously creating milestone reminders for contract renewals or terminations.
    • Now Assist Usage Measurement Update: Transition from a 365-day look-back to a 365-day burn-down model aligned with contract anniversary dates for more accurate usage tracking.

    Changes and Updates

    • Some Now Assist skills are now enabled by default for new customers and certain upgrade scenarios, streamlining initial setup.
    • Enhanced metadata extraction supports 14 additional metadata fields in Contract Management Pro use cases, improving data granularity.
    • New role configurations are required to support agentic workflows and AI agents, ensuring proper access and security compliance.
    • Improved integration of AI results into contract playbooks to facilitate better review and update of contract reminders and metadata.

    Removals and Deprecations

    No features or functionality were removed or deprecated between Yokohama and Zurich releases.

    Activation and Installation

    • Now Assist in Contract Management is activated via the AI Platform feature sncmgenai.
    • Zurich release requires installation via the ServiceNow Store.

    Additional Requirements and Compatibility

    • Browser support includes Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported.
    • No additional localization or accessibility updates were introduced.

    Practical Benefits for ServiceNow Customers

    • Automated AI extraction reduces manual effort by capturing contract obligations and metadata efficiently.
    • Conversational search capabilities improve contract data retrieval, enhancing user productivity and decision-making.
    • Flexible AI model selection allows tailoring AI behavior to organizational needs and compliance.
    • Enhanced workflows provide proactive contract milestone management, reducing risk of missed renewals or terminations.
    • Default skill activation and improved usage tracking simplify administration and license management.

    Consolidated page of all release notes for Now Assist in Contract Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist in Contract Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist in Contract Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama
    If you’re upgrading to Now Assist in Contract Management starting with Yokohama Patch 3 from a previous version and you have customized use cases, run a fix script to migrate the existing data to the Now Assist Admin console.
    1. Navigate to All > System Definition > Fix Scripts.
    2. In the Name field, search for Upsert DI skill config.
    3. In the script, add the use case ids that you want to migrate to the Now Assist Admin console.
    4. Select Run Fix Script.
    For more information, see Post-upgrade steps for Now Assist in Contract Management.

    Zurich
    If you’re upgrading to Now Assist in Contract Management from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the Now Assist Admin console.
    1. Navigate to All > System Definition > Fix Scripts.
    2. In the Name field, search for Upsert DI skill config.
    3. In the script, add the use case IDs that you want to migrate to the Now Assist Admin console.
    4. Select Run Fix Script.
    For more information, see Post upgrade steps.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist in Contract Management.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Automated obligation extraction
    Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.
    Using contract playbook to review AI-extracted obligations
    Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated.
    Contract obligation extraction skill in Now Assist in Contract Management
    Configure and map use cases for obligation extraction skill in the Now Assist Admin console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.
    Conversational contract search and insights Workflow
    Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries.

    The conversational search feature does not support searching within contract documents that are scanned PDFs.

    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Now LLM LTS support for Contract Management Pro
    Yokohama Patch 6
    Review AI results
    Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the Manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations.
    Select large language models for use cases in Now Assist in Contract Management
    Select a large language models (LLM) provider at for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills.
    Yokohama Patch 3
    Manage contract repository agentic workflow
    Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals.
    Table 1. Agentic workflows
    Agentic workflows Description
    Manage contract repository Uses AI agents to retrieve contract details such as renewal notice period, termination notice period, or auto-renewal clause information, and determine the average lead time for similar contracts to create contract milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals.

    Zurich
    Zurich Patch 4
    Automated obligation extraction
    Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.
    Using contract playbook to review AI-extracted obligations
    Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated.
    Contract obligation extraction skill in Now Assist in Contract Management
    Configure and map use cases for obligation extraction skill in the Now Assist Admin console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.
    Conversational contract search and insights Workflow
    Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries.

    The conversational search feature does not support searching within contract documents that are scanned PDFs.

    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Now LLM LTS support for Contract Management Pro
    Zurich Patch 1
    Using contract playbook to review AI-extracted metadata and contract reminder date
    Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations.
    Select LLMs
    Select a large language model (LLM) provider for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist in Contract Management features.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    Automated obligation extraction
    Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.
    Using contract playbook to review AI-extracted obligations
    Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated.
    Contract obligation extraction skill in Now Assist in Contract Management
    Configure and map use cases for obligation extraction skill in the Now Assist Admin console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.
    Conversational contract search and insights Workflow
    Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries.

    The conversational search feature does not support searching within contract documents that are scanned PDFs.

    Now LLM LTS support for Contract Management Pro
    Yokohama Patch 6
    Extract metadata from signed contracts automatically
    Use the AI agents in the Manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it.
    Contract metadata extraction use cases
    Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case available in the base system.
    Yokohama Patch 3
    Configuring contract metadata extraction
    Create a use case and its associated fields for contract metadata extraction in the Now Assist Admin console to define the information that you want Now Assist to detect in a signed contract.
    Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.
    Configuring contract analysis
    Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.
    Create a clause mapping Now Assist Admin console to map question groups of a use case to active clauses in the clause library to display suggestions for non-standard clauses in a contract.
    Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.
    Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Zurich Patch 4
    Enhanced Manage contract repository agentic workflow
    The manage contract repository agentic workflow has been optimized for enhanced performance. It now utilizes a single agent, the Contract Repository AI agent to extract both contract metadata and obligations from signed contracts, and retrieve required information to calculate the contract reminder date.
    Zurich Patch 1
    Extract metadata from signed contracts automatically
    Use the AI agents in the manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it.
    Contract metadata extraction use cases
    Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case is available in the base system.

    Removed

    Between your current release family and Zurich, some Now Assist in Contract Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist in Contract Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist in Contract Management.

    Release Release notes

    Yokohama

    Now Assist in Contract Management is a ServiceNow AI Platform feature that is available with activation of the Now Assist in Contract Management (sn_cm_gen_ai). For details, see Configure.

    Zurich

    Install Now Assist in Contract Management by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist in Contract Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist in Contract Management we have noted them here.

    Release Release notes

    Yokohama

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

    Zurich

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

    Accessibility information

    Review details on accessibility information for Now Assist in Contract Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Now Assist in Contract Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist in Contract Management we have noted them here.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills are now turned on by default.
    • Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically.
    • Activate the Contract obligation extraction skill in the Now Assist Admin console to enable automatic obligation extraction.
    • Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Yokohama Patch 6
    • Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination.
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    Yokohama Patch 3
    • Activate and configure the contract metadata extraction skill for Contract Management Pro in the Now Assist Admin console.
    • Activate and configure the contract analysis skill for Contract Management Pro in the Now Assist Admin console.
    • Use the Manage contract repository agentic workflow to autonomously set milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals.

    See Now Assist in CM Pro for more information.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Some Now Assist skills are now turned on by default.
    • Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically.
    • Activate the Contract obligation extraction skill in the Now Assist Admin console to enable automatic obligation extraction.
    • Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Zurich Patch 1
    • Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination.
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    See Now Assist in CM Pro for more information.