Combined Service Creator release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Service Creator Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide provides ServiceNow customers with a comprehensive view of the Service Creator release notes covering upgrades from the Yokohama release family to the Zurich release family. It is designed to assist in preparing for the upgrade by summarizing key updates, changes, and important considerations across these releases.

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    Key Information for Upgrading to Zurich

    • Pre- and Post-Upgrade Tasks: Customers should review and complete necessary tasks before and after upgrading to Zurich to ensure a smooth transition.
    • Deprecation Notice: Starting with the Zurich release, Service Creator is being prepared for future deprecation. It will be hidden and no longer available for activation, although it will continue to receive support. Customers should plan accordingly and refer to the official deprecation process documentation for detailed guidance.

    Product Updates

    • New Features: No new features were introduced for Service Creator between Yokohama and Zurich.
    • Changes: No changes were made to existing Service Creator features during this upgrade path.
    • Removed Features: No features or functionalities were removed.
    • Deprecations: Service Creator is marked for future deprecation starting with Zurich, but remains supported and operable.
    • Activation and Additional Requirements: There are no updates regarding activation procedures or additional system requirements.
    • Browser, Accessibility, Localization, and Highlight Information: No updates or changes were noted in these areas.

    What This Means for Customers

    ServiceNow customers upgrading from Yokohama to Zurich can expect minimal changes to Service Creator functionality, with no new features or removals impacting current use. However, the deprecation preparation signals a future phase-out, so customers should consider their long-term plans for Service Creator usage. Continued support ensures stability during this transition.

    Consolidated page of all release notes for Service Creator from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Creator release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Creator to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Service Creator.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Service Creator features.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Removed

    Between your current release family and Zurich, some Service Creator features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Service Creator features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    Starting with Zurich release, Service Creator is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Activation information

    Review information on how to activate Service Creator.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Service Creator we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Creator we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Creator, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Service Creator we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Creator we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.