Combined Subscription Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined Subscription Management release notes for upgrades from Yokohama to Zurich

    This consolidated release notes page provides ServiceNow customers with essential information to prepare for upgrading Subscription Management from the Yokohama release family to Zurich. It summarizes new features, changes, removals, and activation details, helping customers understand what to expect and how to apply the latest capabilities in Subscription Management.

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    Key Features

    • Subscription Allocation by Active Users: View total active users contributing to subscription allocations, improving accuracy in usage reporting.
    • Group Subscription Allocation: Ability to select all recommended groups when allocating subscriptions, streamlining management.
    • On-Premises Support: Manage subscription usage effectively in on-premises installations.
    • Custom Application and Table Mapping: Map missing custom applications and tables directly within Subscription Management using the Custom Applications and Custom Table Inventory lists, enhancing control over subscription assignments.
    • Recommended Subscription Reasoning: Understand why Subscription Management recommends specific subscriptions during custom table and application mapping.
    • Domain Separation Support: Filter and view subscribers and Now Assist usage by domain in domain-separated instances for user-based subscriptions.
    • Workflow Data Fabric Usage Monitoring (Zurich): Track Workflow Data Fabric capability usage and relative token consumption per capability.

    Key Changes

    • Active User Allocation Charts: Allocation summary and history charts now reflect only subscriptions allocated to active users after upgrade.
    • App Engine V1 Usage Auditing: Restoration of the App Engine Usage dashboard for auditing purposes.
    • Now Assist Usage Measurement: Evolving measurement logic requires upgrading Subscription Management to version 6.0.2 or later to avoid mixed measurement states, with demonstration instances excluded from usage counts in Zurich for improved accuracy.

    Removed Features

    • The Custom Tables chart was removed from the subscription details page in Yokohama; no removals occurred in Zurich.

    Activation and Upgrade Guidance

    • Subscription Management is active by default as a ServiceNow AI Platform feature in both Yokohama and Zurich releases.
    • Customers should update to Subscription Management version 6.0.2 or later to access the latest features and ensure compatibility, especially regarding Now Assist usage measurement.
    • Pre- and post-upgrade tasks are recommended to ensure a smooth transition.

    Additional Information

    • No updates were noted regarding additional requirements, browser support, accessibility, or localization between Yokohama and Zurich releases.

    Consolidated page of all release notes for Subscription Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Subscription Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Subscription Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    Subscription Management version 4.1 is active by default on all instances of the Yokohama release. Update to Subscription Management version 6.0.2 or later to use the latest features. For more information about updating Subscription Management, see Update an app or plugin.

    Zurich

    Subscription Management version 5.0 is active by default on all instances of the Zurich release. Update to Subscription Management version 6.0.2 or later to use the latest features. For more information about updating Subscription Management, see Update an app or plugin.

    New features

    Between your current release family and Zurich, new features were introduced for Subscription Management.

    Release Release notes

    Yokohama

    Subscription allocation counts according to active users
    View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management.
    Allocate subscriptions to all recommended groups
    Select all recommended groups when allocating subscriptions.
    Support for on-premises installation
    Manage subscription usage using Subscription Management on-premises.
    Recommended subscription reasoning
    Determine why Subscription Management displays a subscription recommendation when mapping custom tables or custom applications.
    Manage custom applications and table mapping through the platform
    Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list.
    Support for domain separation
    View and filter subscribers by domain for user-based subscriptions.

    Zurich

    Manage custom applications and table mapping through the platform
    Map any missing custom application and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list.
    Support for domain separation
    View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain.
    Monitor Workflow Data Fabric usage
    Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability.

    Changes

    Between your current release family and Zurich, some changes were made to existing Subscription Management features.

    Release Release notes

    Yokohama

    Allocation charts reflect only active users
    The Allocation summary and Allocation history charts on the subscription details page reflect only the subscriptions allocated to active users for each month following the upgrade.
    Auditing App Engine V1 usage
    The App Engine Usage dashboard has been restored. For details on auditing App Engine V1 usage, see the Auditing App Engine v1 [KB0999383] article in the Now Support Knowledge Base.
    Changes to Now Assist usage measurement
    Now Assist usage measurement is evolving. If your instances are below Yokohama Patch 12, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement types. For more information, see Now Assist Usage - Overview & New Measurement Logic [KB2704710].

    Zurich

    Assist usage excludes demo data
    Demonstration instances are excluded from the total Assist usage count to improve tracking of Assist consumption.
    Changes to Now Assist usage measurement
    Now Assist usage measurement is evolving. If your instances are below Zurich Patch 6, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement states. For more information, see Now Assist Usage - Overview & New Measurement Logic [KB2704710].

    Removed

    Between your current release family and Zurich, some Subscription Management features or functionality were removed.

    Release Release notes

    Yokohama

    The Custom tables chart has been removed from the subscription details page.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Subscription Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Subscription Management.

    Release Release notes

    Yokohama

    Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the https://servicenow-staging.fluidtopics.net/access?context=external.sn-app-store&family=yokohama&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow Store, see https://servicenow-staging.fluidtopics.net/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US.

    Zurich

    Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the https://servicenow-staging.fluidtopics.net/access?context=external.sn-app-store&family=zurich&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow Store, see https://servicenow-staging.fluidtopics.net/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US.

    Additional requirements

    If any additional requirements were introduced or changed for Subscription Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Subscription Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Subscription Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Subscription Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Subscription Management we have noted them here.

    Release Release notes

    Yokohama

    • View subscription allocations according to the number of active users.
    • Select all recommended groups when allocating subscriptions.
    • Manage subscriptions in an on-premise installation.
    • Manage custom application and table mapping through the platform, and learn why specific subscriptions are recommended when mapping custom tables and applications.
    • View subscribers by domain for user-based subscriptions.

    See Subscription Management for more information.

    Zurich

    • Manage custom applications and table mapping through the custom application list and custom table inventory list.
    • View and filter subscribers by domain for user-based subscriptions in domain-separated instances.
    • View and filter Now Assist usage by domain in domain-separated instances.
    • Monitor Workflow Data Fabric usage and view token use rate of each capability.

    See Subscription Management for more information.