Combined Creator Studio release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Creator Studio release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Creator Studio Release Notes for Upgrades from Yokohama to Zurich

This consolidated release note summary covers all Creator Studio updates from the Yokohama through Zurich releases. It is designed to help ServiceNow customers understand new features, changes, and upgrade considerations when moving from Yokohama to Zurich. Key upgrade instructions, activation details, and compatibility requirements are also highlighted to ensure a smooth transition.

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Important Upgrade Information

Pre- and post-upgrade tasks should be reviewed and completed as needed before upgrading to Zurich.
Creator Studio installation and updates are managed via the ServiceNow Store, requiring an App Engine Enterprise license.
No specific browser or accessibility changes affect the upgrade, though the Zurich release introduces a dark theme option for improved readability.

Key Features Introduced Between Yokohama and Zurich

Form Generation and Auto-fill: Generate forms automatically from text prompts using the "Build with Now Assist" feature and speed up form completion with an auto-fill option that populates answers based on record choice questions.
Playbook Enhancements: Use catalog variables as triggers in playbook activities and decisions, and add a new activity to update fields automatically on submitted records.
Development Environment Flexibility: Switch seamlessly between no-code (Creator Studio), platform coding (ServiceNow Studio), and pro-code (ServiceNow IDE) environments with the new experience switcher.
Form Testing and Management: Test published forms using a "Try it" button that runs associated playbooks and displays results. Admins can now change the data table for apps and open apps directly in ServiceNow Studio for advanced editing.
Custom Email Notifications: Create branded, customizable email templates triggered by app requests or status changes, supported by new configuration options in Guided Setup.
New Question Types: Add Duration and Attachment question types to forms, enabling users to specify time lengths and upload attachments within dynamic form behaviors.
Granular Admin Roles: New roles allow developers to perform specific administrative tasks without full admin privileges.
Form and Question Deletion: Unpublished forms and questions can be fully deleted, removing associated records from the ServiceNow AI Platform.

Notable Changes

Playbooks now require forms to be published before use.
The App Engine Studio template is hidden by default in Creator Studio when both products are installed; admins can enable it via a system property.
Form location settings are now managed after creation via form settings rather than during form creation.
Deleting questions from unpublished forms removes their records from the AI Platform, ensuring data cleanup.

Activation and Licensing

Creator Studio must be installed by requesting it from the ServiceNow Store. An App Engine Enterprise license is required to use Creator Studio features across all releases from Yokohama through Zurich.

Additional Enhancements

The Zurich release adds a dark theme option for web and mobile to improve user experience.
Refined navigation and interface improvements help users quickly understand app contents and streamline development workflows.

This comprehensive set of enhancements and changes provides ServiceNow customers with improved flexibility, automation, and usability in Creator Studio, empowering no-code to pro-code development and better app lifecycle management when upgrading to Zurich.

Consolidated page of all release notes for Creator Studio from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Creator Studio to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Creator Studio.


Release	Release notes
Yokohama	Generate a form from text prompts using the Build with Now Assist tab Enable users to generate forms automatically from text prompts by using the Build with Now Assist dialog box. Auto-populate question values on a form Help users complete forms faster with the new Add auto-fill option, which automatically populates answers based on answers to questions that are record choices. Use catalog variables in playbook activities and decisions Playbook activities and decision branches can now be triggered by answers to one or more questions on a form when you configure the conditions. Select your development experience Seamlessly change between development environments using the new experience switcher. Depending on the products and versions that are installed and the role you have, you can switch between the following environments: Creator Studio to get a no-code experience ServiceNow Studio to get a platform coding experience ServiceNow IDE to get a pro-code ServiceNow experience Test forms with the new Try it button As of Creator Studio version 27.2.2,you can test using published forms through a Try it button. After you submit the form, any associated playbooks run and their results appear in the generated record that opens in a new tab within Creator Studio. Change the table for an app As of Creator Studio version 27.2.2, admins can change the table where data from apps built in Creator Studio is saved. Seamlessly open apps in ServiceNow Studio As of Creator Studio version 27.2.2, you can open an app in ServiceNow Studio to make additional, more complicated edits by selecting an Open with ServiceNow Studio link from the app's tile on the Creator Studio home page.
Zurich	Customizable email notifications Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup. New playbook activity to update record fields Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup. New question types for forms Two new question types are available for forms: Duration and Attachment. Duration enables users to specify a length of time. Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions. Granular configuration admin roles Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role. Delete unpublished forms You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform.

Changes

Between your current release family and Zurich, some changes were made to existing Creator Studio features.


Release	Release notes
Yokohama	Playbooks use only published forms As of Creator Studio version 27.2.2, forms must now be published (marked as ready) before you can use them to create an automated playbook. Hide the App Engine Studio template with a new system property As of Creator Studio version 27.2.2, Creator Studio users who have both App Engine Studio (AES) and Creator Studio installed will no longer see the AES template when they create an app. Admins can choose to show the AES template using the new com.glide.creator_studio.template_deny_list system property. Form location removed from form creation Defining the catalogs and topics for a form is now accomplished by modifying the form settings rather than being done during the form creation process. If you haven't defined a location for a form, you are prompted to do so before you can mark it as ready.
Zurich	Deleting questions from unpublished forms removes the record When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform.

Removed

Between your current release family and Zurich, some Creator Studio features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Creator Studio features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Creator Studio.


Release	Release notes
Yokohama	Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Creator Studio we have noted them here.


Release	Release notes
Yokohama	You must have the App Engine Enterprise license to use Creator Studio.
Zurich	You must have the App Engine Enterprise license to use Creator Studio.

Browser requirements

If any specific browser requirements were introduced or changed for Creator Studio we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Dark theme The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. For more information, see Dark mode in Creator Studio.

Localization information

If there are specific localization considerations for Creator Studio we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Creator Studio we have noted them here.


Release	Release notes
Yokohama	Create forms quickly by using Now Assist. As of Creator Studio version 27.2.2, revamped navigation means you can more easily see what's in your app. Populate any question on the form based on the answer given for a record choice question. Use answers to form questions to trigger an activity in playbooks. Switch seamlessly between no-code, mid-skill, and pro-code app development experiences for a more unified development platform with the new experience switcher. See Creator Studio for more information.
Zurich	Create customized email notifications that are sent by the apps that you build. Add playbooks with a new activity that automatically updates some fields on the app's generated record. Augment forms with the new Duration and Attachment question types. See Creator Studio for more information.