Combined ServiceNow AI Platform core feature release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined ServiceNow AI Platform core feature release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

8 minutes to read

Summarize

Summarized using AI

Summary of Combined ServiceNow AI Platform Core Feature Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document details the updates and changes for the ServiceNow AI Platform core features from the Yokohama release through to the Zurich release. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, modifications, removals, and deprecations relevant to the core platform. The document also highlights important upgrade tasks, activation details, and additional considerations such as accessibility and localization.

Show full answer Show less

Important Upgrade Information

Before upgrading to Zurich, customers should review and complete pre- and post-upgrade tasks. Notably, the Dynamic Schema application framework has been revised; if dynamic schema was implemented in Yokohama or earlier, it will be automatically migrated to the new Zurich framework during upgrade. Detailed migration guidance is available in the Now Support Knowledge Base.

Key Features Introduced

Yokohama Enhancements:
- Add dynamic attributes individually or in groups to dynamic categories.
- Create dependencies between dynamic attribute store fields and attributes.
- Enable insert, update, and delete operations on remote tables connected to external data sources.
- Customize scripts to manage remote table data operations.
Zurich Enhancements:
- Support hierarchical queries in condition builders, simplifying query construction using hierarchical data within tables and enabling definition of new hierarchical relationships.
- Introduce dynamic namespaces that allow defining dynamic categories and attributes once for reuse across multiple tables and attribute stores.
- Deploy an experimentation framework for testing new ServiceNow feature variants, available early to select customers and participants, with opt-out options.
- Launch the Audit Management Console with automated audit data retention policies to simplify audit data management.
- Add monitoring capabilities for inbound API usage via the Inbound API Integration Usage dashboard, tracking OAuth application and user request rates.

Notable Changes

Yokohama Updates:
- Enhanced security via updated Access Control Lists (ACLs) with new security attributes for Transaction and Session Management tables.
- Accessibility Checker plugin added to the TinyMCE HTML editor to detect and auto-repair WCAG and Section 508 violations.
- Expanded field type support in configurable workspaces, including various numeric and domain-specific types.
- Ability to specify tables for REST API access policies and use ISO currency codes for FX Currency fields.
- Configurable sorting based on session language and the addition of columnstore index type for optimized data storage with RaptorDB Professional.
Zurich Updates:
- ECMAScript 2021 (ES12) JavaScript mode now supports advanced scripting features such as Promises and Async/Await.
- REST APIs can now stream multipart responses instead of buffering them fully, controlled by a system property for instances with ADCv2.
- Additional field types supported in configurable workspaces, including datetime, emailscript, and userinput fields.
- Vertical layout option introduced for radio buttons in configurable workspaces.
- Expanded dictionary attributes available for configurable workspace fields to enhance configuration flexibility.
- New TinyMCE plugins: Image Editing adds contextual image toolbars; Help plugin provides shortcut and accessibility info.
- New run types and advanced scheduling options added for all scheduled job types, improving scheduling flexibility.
- Direct export of lists to Google Sheets from the Export menu.

Removals and Deprecations

Removal of the glide.script.use.sandbox system property; the script sandbox is now always enabled by default.
Dynamic groups have been removed; customers should use dynamic attributes within dynamic categories instead for simplified management and better user experience.
Application Insights is deprecated and no longer supported starting with Zurich; customers are encouraged to use the Instance Observer for performance enhancement insights.

Activation and Requirements

The ServiceNow AI Platform core features remain active by default in both Yokohama and Zurich releases. No additional browser or localization requirements were introduced or changed in these releases.

Practical Implications for ServiceNow Customers

Upgrading to Zurich streamlines schema management with dynamic namespaces and a revised dynamic schema framework, reducing administrative overhead.
Enhanced query capabilities and new scripting features provide more powerful and flexible customization options.
Audit data management is simplified through automation, helping meet compliance and data retention policies without manual intervention.
Security improvements via updated ACLs help protect sensitive transaction and session data.
Experimentation framework enables controlled testing of new features, allowing innovation without risking production stability.
Removal of deprecated features requires customers to adjust customizations accordingly, especially replacing dynamic groups and transitioning from Application

Consolidated page of all release notes for ServiceNow AI Platform core feature from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow AI Platform core feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow AI Platform core feature to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	The dynamic schema application framework has been revised in the Zurich release. If you implemented dynamic schema in Xanadu or Yokohama, the application is automatically migrated to a new framework as part of the upgrade to the Zurich release. For details on the migration, see the Dynamic Schema Zurich Migration Guide [KB2146133] article in the Now Support Knowledge Base.

New features

Between your current release family and Zurich, new features were introduced for ServiceNow AI Platform core feature.


Release	Release notes
Yokohama	Add dynamic attributes to a dynamic category Add individual attributes or a group of attributes to a dynamic category. Reference a dynamic attribute or a list of dynamic attributes Build a dependency between a dynamic attribute store field and either a dynamic attribute or a list of dynamic attributes. Edit data in remote tables on an instance Insert, update, and delete data in an external data source from a remote table on an instance when you enable editing for the table. Customize the script definitions that enable you to insert, update, or delete data from a remote table.
Zurich	Hierarchical queries in condition builders Simplify and build queries with fewer conditions using existing hierarchical data in a table. You can also define new hierarchical relationships between records that are in the same table. Dynamic namespaces Define categories and attributes once and reuse them using dynamic namespaces across multiple tables and dynamic attribute store fields. A dynamic namespace is automatically created when you add a dynamic attribute store field. Experimentation framework Help enable innovation by trying new ServiceNow® feature variants in your instance. Only single customer instances or Gen AI Innovation Program participants have early access to new innovations via experimentation framework. You can opt out of specific experiments or turn off the framework entirely. Audit Management Console and audit retention Simplify your audit data management and configuration by using the Audit Management Console module. It includes a new Retention option, which automates and simplifies the deletion of audit data based on your requirements. Monitor requestors' API usage rates through the Inbound API Integration Usage dashboard Inbound integrations track web service requests for OAuth registered applications and user accounts making those requests.

Changes

Between your current release family and Zurich, some changes were made to existing ServiceNow AI Platform core feature features.


Release	Release notes
Yokohama	Updated Access Control Lists (ACLs) for Transaction tables and Session Management tables The ACLs for a number of Transaction Management tables and Session Management tables have been updated to enhance security using a combination of Deny and Allow ACLs. All new ACLs have a security attribute. You must have the security attribute to add to the role list of an ACL. For more information, see Configure an ACL rule, Deny-Unless ACL, and [Placeholder link text to key bundle-psec.allow-acl]. The updated Transaction Management tables include: syslog syslog_ajax syslog_email syslog_transaction syslog_script The updated Session Management tables include: sys_audit sys_security_acl sys_user_auth sys_user_session Configuring plugins for the TinyMCE HTML editor The Accessibility Checker (a11ychecker) plugin is now available in the TinyMCE HTML editor. The plugin identifies WCAG and Section 508 accessibility violations and provides an auto-repair feature where applicable. To configure the plugin, see Change the TinyMCE HTML editor plugins. Additional configurations to the accessibility rules, like changing the WCAG level and HTML versions can also be done via TinyMCEconfigscript script. Field types supported in a configurable workspace The following field types are now supported for use in a configurable workspace: Documentation_field Domain_path HTML_Script Long Longint multi_small Order index Radio For more information, see Field types reference. Specify the tables that a REST API access policy restricts Specify the tables that a Table REST API access policy applies to on the API Access Policy form. Use ISO currency codes with the FX Currency field type Use three-digit ISO 4217 currency codes from the Numeric code field on the Currency [fx_currency] table with fields of the FX Currency field type. Sorting according to the session language Configure whether string values in columns are sorted according to the user's session language or English. Columnstore index type Optimize data storage and retrieval by creating a columnstore index. This index type is available with RaptorDB Professional.
Zurich	ECMAScript 2021 (ES12) JavaScript mode supports additional scripting features Use additional scripting features, including Promises and Async await, in applications or scripts that use the ECMAScript 2021 (ES12) JavaScript mode. Stream multipart responses with REST APIs Stream multipart responses rather than buffering responses until complete by default with REST APIs that support the multipart/mixed requests, such as the Batch API. The glide.rest.serialize.disable_response_stream_buffering system property controls this behavior and applies only to instances configured with Application Delivery Controller, version 2 (ADCv2). Additional field types supported in a configurable workspace The following field types are now supported for use in a configurable workspace: datetime email_script int integer_time related_tags user_input Vertical layout configuration for radio buttons in a configurable workspace Configurable workspaces now support a vertical layout configuration of radio buttons. More dictionary attributes available for selected fields in a configurable workspace Applicable fields used in a configurable workspace now support the following dictionary attributes: choice decimal float html_editor integer ip_addr is_searchable_choice phone_number_e164 readonly_clickthrough ref_ac_columns translated_html_editor types New plugins available for the TinyMCE HTML editor The TinyMCE HTML editor now supports two new plugins in Core UI and configurable workspaces: The Image Editing (editimage) plugin adds a contextual editing toolbar to images in the editor. The Help plugin (help) enables you to check shortcuts and keyboard navigation for accessibility. New run types available for scheduled jobs The following run types are now available for all scheduled job types, enabling flexible scheduling: Day and Month in Year Day in Week in Month in Year Week in Month The new run types are available in the following standard scheduled job types: Scheduled Email of Report Scheduled Entity Generation Scheduled Script Execution To enable these new run types in other scheduled job child tables, you must configure your applicable form view to include the fields Day, Month, and Year. For more information, see Enable run types for scheduled job child tables. New advanced options available for scheduled jobs The following new advanced options are available when configuring scheduled jobs, offering greater flexibility in job planning, execution, and recurrence: Starting Ending Repeat every Export lists to Google Sheets Export your lists to Google Sheets directly from the Export menu.

Removed

Between your current release family and Zurich, some ServiceNow AI Platform core feature features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	The glide.script.use.sandbox system property has been removed. The script sandbox is enabled by default. Dynamic groups have been removed. Instead, use dynamic attributes in dynamic categories to simplify administration and improve the dynamic schema user experience.

Deprecations

Between your current release family and Zurich, some ServiceNow AI Platform core feature features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Starting with the Zurich release, Application Insights is no longer deployed, enhanced, or supported. Instead, Overview of Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Activation information

Review information on how to activate ServiceNow AI Platform core feature.


Release	Release notes
Yokohama	The ServiceNow AI Platform core features are active by default.
Zurich	The ServiceNow AI Platform core features are active by default.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow AI Platform core feature we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow AI Platform core feature we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow AI Platform core feature, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for ServiceNow AI Platform core feature we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow AI Platform core feature we have noted them here.


Release	Release notes
Yokohama	Streamline how you access help content on the system events and job scheduling dashboard by accessing the appropriate help content in each tab. Insert, update, and delete data in an external data source from a remote table. See Administer the ServiceNow AI Platform for more information.
Zurich	Simplify and build queries with fewer conditions by leveraging hierarchical relationships in a condition builder. Use additional scripting features, including Promises and Async await, with the ECMAScript 2021 (ES12) JavaScript mode. Define dynamic categories and dynamic attributes once and reuse them using dynamic namespaces across multiple tables and dynamic attribute store fields. See Administer for more information.