Combined Now Assist Analytics release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Now Assist Analytics Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide assists ServiceNow customers in preparing for the upgrade of Now Assist Analytics from the Yokohama release family to the Zurich release family. It summarizes new features, changes, and activation instructions, ensuring a smooth transition and optimal use of Now Assist Analytics capabilities throughout the upgrade process.

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    Key Features Introduced Between Yokohama and Zurich

    • Usage and Adoption Monitoring: Track key indicators to measure Now Assist implementation adoption and effectiveness.
    • Custom Skill Details: Access detailed dashboards to analyze usage and performance of custom skills within Now Assist.
    • Now Assist Guardian Analytics: Monitor guardrails performance enabled by Now Assist Guardian for enhanced governance.
    • User Search Analyzer: Gain insights into search behavior and performance in self-service experiences like Now Assist in Virtual Agent.
    • Now Assist Context Menu Analytics: Analyze the usage and effectiveness of context menu actions within Now Assist.
    • Now Assist Value Insights: Track estimated efficiency and productivity gains delivered by Now Assist capabilities.

    Note: No new features or updates were introduced in the Zurich release itself.

    Upgrade and Activation Information

    • Upgrade Preparation: Review and complete pre- and post-upgrade tasks to ensure a successful transition to Zurich.
    • Installation and Updates: Now Assist Analytics is installed or updated automatically with any Now Assist application update. For installation or update issues, consult the recommended knowledge articles or submit a Support case.
    • Activation: Now Assist Analytics features become available upon activation of any Now Assist plugin from the ServiceNow Store.

    Changes, Removals, and Deprecations

    There are no changes, removals, or deprecations of Now Assist Analytics features between Yokohama and Zurich releases.

    Additional Requirements and Compatibility

    • Browser Support: Now Assist Analytics supports major browsers including Google Chrome and Microsoft Edge.
    • Accessibility and Localization: No new accessibility compliance changes or localization considerations were introduced between releases.

    Why This Matters

    By understanding these updates and preparatory steps, ServiceNow customers can effectively monitor and optimize the performance, adoption, and value of Now Assist Analytics throughout the upgrade from Yokohama to Zurich. This ensures continuous insight into user engagement and operational efficiency without disruption.

    Consolidated page of all release notes for Now Assist Analytics from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist Analytics to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    Now Assist Analytics is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this knowledge article for steps that may address your issue. Otherwise, you can make a Support case.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist Analytics.

    Release Release notes

    Yokohama
    Yokohama Patch 1
    Usage and adoption
    Monitor key usage and adoption indicators of your Now Assist implementation.
    Custom skill details
    View usage and performance indicators of custom skills from the predefined custom skills dashboard page.
    Now Assist Guardian analytics
    Monitor the performance of guardrails enabled through Now Assist Guardian.
    User search analyzer
    Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent.
    Now Assist context menu analytics.
    Monitor the usage and performance of Now Assist context menu actions.
    Now Assist value insights
    Track the estimated efficiency and productivity gains enabled through Now Assist.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist Analytics features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Now Assist Analytics features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist Analytics features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist Analytics.

    Release Release notes

    Yokohama

    Now Assist Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see Install Now Assist plugins.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist Analytics we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist Analytics we have noted them here.

    Release Release notes

    Yokohama

    Now Assist Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist Analytics we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist Analytics we have noted them here.

    Release Release notes

    Yokohama
    • Track the usage and adoption of your Now Assist implementation.
    • Monitor the performance of guardrails enabled through Now Assist Guardian.
    • Gain insights into the search performance in Now Assist self-service experiences.
    • Track the estimated efficiency and productivity gains enabled through Now Assist.

    See Analyzing Now Assist performance for more information.

    Zurich

    		 No updates for this release.