Combined External Content Connectors release notes for upgrades from Yokohama to Zurich

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Combined External Content Connectors release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined External Content Connectors Release Notes for Upgrades from Yokohama to Zurich

This consolidated guide provides ServiceNow customers with comprehensive release notes for External Content Connectors from the Yokohama to Zurich releases. It outlines key upgrade considerations, new features, changes, removals, and activation procedures to help you prepare and optimize your use of External Content Connectors during the upgrade process.

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Important Upgrade Information

Semantic Vector Indexing: Starting with version 2, External Content Connectors implement semantic vector indexing for crawled items. After upgrading, connectors will reindex all previously retrieved items during the next crawl, regardless of content changes. To expedite this, cancel any running crawls and restart them manually.
Version 4 Upgrade Considerations: Searches may not display all previously crawled content until both a content crawl and a user mapping crawl complete for each connector. The first content crawl reindexes searchable content, and the user mapping crawl reindexes security principals, ensuring all content appears in search results.

New Features

Between Yokohama and Zurich, numerous new connectors and enhancements were introduced to expand your external content indexing and search capabilities:

Connector Admin Role: Users with the snextconn.xccadmin role can manage external content connectors and crawls.
New External Content Connectors: Support for Adobe Experience Manager as a Cloud Service, Asana, Docusign, Dropbox, GitHub Enterprise Cloud, HubSpot, Lucidchart, Miro, monday.com, Notion, SAP DMS, Smartsheet, Trello, WordPress, Workday, Zoom, Amazon S3, Box, GitLab, Microsoft OneDrive, Microsoft Viva Engage, ServiceNow instance KB articles, Webcrawler (custom or predefined sources), Zendesk Guide, Atlassian Jira Cloud, Google Drive, Microsoft Teams, Slack, and ServiceNow product documentation.
User Mapping Permission Settings: Configure source system and ServiceNow User [sysuser] table fields to accurately map users for permission-based search.
Statistics and Analytics: Access detailed statistics on content crawls and user permission crawls, along with enhanced analytics to monitor connector performance over time.
Integration with Virtual Agent: Add external content search results to Now Assist in Virtual Agent conversations, broadening accessible information.
Improved UI and Scheduling: Revamped user interface for configuring connector settings and scheduling crawls during connector creation.

Key Changes

Analytics Page Redesign: The Analytics page was redesigned for easier analysis of connector performance within selected timeframes, accessible directly from the connector editor.
Connection Settings Updates: Atlassian Jira Cloud connector no longer requires instance ID. Microsoft OneDrive, SharePoint Online, and Teams connectors now accept certificate SHA1 thumbprint hashes in both hexadecimal and base64 formats.
Webcrawler Connector Consolidation: The predefined web sources connector was merged into the new Webcrawler connector, enabling selection of custom or predefined web sources.

Removals and Deprecations

No features or functionalities were removed or deprecated between Yokohama and Zurich releases for External Content Connectors.

Activation and Installation

To install External Content Connectors in either Yokohama or Zurich releases, request the External Content Connectors Application Suite from the ServiceNow Store. Refer to the ServiceNow Store for available apps and version history.

Additional Notes

No new additional requirements, browser requirements, accessibility, or localization updates were introduced in these releases.
Warning messages alert users when indexed document counts approach the 1,000,000 document limit, helping manage connector sizing and performance.

What This Enables for You

By upgrading from Yokohama to Zurich and leveraging the new and enhanced External Content Connectors, you can:

Expand your searchable content sources across a wide range of popular cloud services and platforms.
Improve search recall and relevance with semantic vector indexing.
Easily manage and monitor connector performance with enhanced analytics and statistics.
Configure precise user mapping for security-aware search results.
Integrate external content search results into Virtual Agent conversations for enriched user support experiences.
Ensure a smooth upgrade experience by following pre- and post-upgrade tasks like crawl restarts and user mapping crawls.

Consolidated page of all release notes for External Content Connectors from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family External Content Connectors release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading External Content Connectors to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	Beginning with version 2 of the External Content Connectors application, external content connectors implement semantic vector indexing for crawled items. When you upgrade to a version that supports semantic vector indexing, your existing connectors will reindex all previously retrieved items the next time they're visited by a crawl, even if those items' content is unchanged. To force semantic vector indexing of your external content items as soon as possible after upgrading, cancel any running crawls, then restart the canceled crawls manually. When you upgrade to version 4 of the External Content Connectors application from an earlier version, searches may not show all previously crawled content until you've completed both a content crawl and a user mapping crawl for each upgraded connector. The first content crawl run after the upgrade will reindex all searchable content from the source system, and the user mapping crawl will reindex all security principals from the source system. All crawled content should be shown in searches after both of these crawls are complete.
Zurich	Beginning with version 2 of the External Content Connectors application, external content connectors implement semantic vector indexing for crawled items. When you upgrade to a version that supports semantic vector indexing, your existing connectors will reindex all previously retrieved items the next time they're visited by a crawl, even if those items' content is unchanged. To force semantic vector indexing of your external content items as soon as possible after upgrading, cancel any running crawls, then restart the canceled crawls manually. When you upgrade to version 4 of the External Content Connectors application from an earlier version, searches may not show all previously crawled content until you've completed both a content crawl and a user mapping crawl for each upgraded connector. The first content crawl run after the upgrade will reindex all searchable content from the source system, and the user mapping crawl will reindex all security principals from the source system. All crawled content should be shown in searches after both of these crawls are complete.

New features

Between your current release family and Zurich, new features were introduced for External Content Connectors.


Release	Release notes
Yokohama	Yokohama Patch 11 Connector admin role Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. Adobe Experience Manager as a Cloud Service external content connector Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. Asana external content connector Retrieve searchable content and metadata from your Asana source system. Docusign external content connector Retrieve searchable content and metadata from your Docusign source system. Dropbox external content connector Retrieve searchable content and metadata from your Dropbox source system. GitHub Enterprise Cloud external content connector Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. HubSpot external content connector Retrieve searchable content and metadata from your HubSpot source system. Lucidchart external content connector Retrieve searchable content and metadata from your Lucidchart source system. Miro external content connector Retrieve searchable content and metadata from your Miro source system. monday.com external content connector Retrieve searchable content and metadata from your monday.com source system. Notion external content connector Retrieve searchable content and metadata from your Notion source system. SAP DMS external content connector Retrieve searchable content and metadata from your SAP DMS source system. Smartsheet external content connector Retrieve searchable content and metadata from your Smartsheet source system. Trello external content connector Retrieve searchable content and metadata from your Trello source system. WordPress external content connector Retrieve searchable content and metadata from your WordPress source system. Workday external content connector Retrieve searchable content and metadata from your Workday source system. Zoom external content connector Retrieve searchable content and metadata from your Zoom source system. Configure user mapping permission settings Specify the source system and User [sys_user] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. Statistics for content crawls Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. Statistics for user permission crawls Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. Analytics Review metrics that show how your external content connector has run over time. Yokohama Patch 6 Amazon S3 external content connector Retrieve searchable content and metadata from buckets in your Amazon S3 source system. Box external content connector Retrieve searchable content and metadata from user boxes in your Box source system. GitLab external content connector Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. Microsoft OneDrive external content connector Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. Microsoft Viva Engage external content connector Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. ServiceNow instance external content connector Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. Webcrawler external content connector Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. Zendesk Guide external content connector Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. Statistics for content crawls Review statistics for searchable items retrieved by a content crawl. Statistics for user permission crawls Review statistics for user and group permissions retrieved by a user permission crawl. Yokohama Patch 3 Atlassian Jira Cloud external content connector Retrieve searchable content and user permissions from projects in your Atlassian Jira Cloud source system. Google Drive external content connector Retrieve searchable content and user permissions from shared drives in your Google Drive source system. Microsoft Teams external content connector Retrieve searchable content and user permissions from teams in your Microsoft Teams source system. ServiceNow product documentation external content connectors Retrieve searchable content from the ServiceNow product documentation site. Slack external content connector Retrieve searchable content and user permissions from public channels in your Slack source system. Warning messages for indexed document counts When an external content connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit of 1,000,000 documents. Add external content search results to Now Assist in Virtual Agent conversations Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. Yokohama Patch 1 Semantic vector indexing for crawled content Improve recall for external content searches with support for semantic vector indexing of crawled content. Semantic vector indexing is supported for all external content connectors.
Zurich	Zurich Patch 4 Connector admin role Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. Adobe Experience Manager as a Cloud Service external content connector Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. Asana external content connector Retrieve searchable content and metadata from your Asana source system. Docusign external content connector Retrieve searchable content and metadata from your Docusign source system. Dropbox external content connector Retrieve searchable content and metadata from your Dropbox source system. GitHub Enterprise Cloud external content connector Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. HubSpot external content connector Retrieve searchable content and metadata from your HubSpot source system. Lucidchart external content connector Retrieve searchable content and metadata from your Lucidchart source system. Miro external content connector Retrieve searchable content and metadata from your Miro source system. monday.com external content connector Retrieve searchable content and metadata from your monday.com source system. Notion external content connector Retrieve searchable content and metadata from your Notion source system. SAP DMS external content connector Retrieve searchable content and metadata from your SAP DMS source system. Smartsheet external content connector Retrieve searchable content and metadata from your Smartsheet source system. Trello external content connector Retrieve searchable content and metadata from your Trello source system. WordPress external content connector Retrieve searchable content and metadata from your WordPress source system. Workday external content connector Retrieve searchable content and metadata from your Workday source system. Zoom external content connector Retrieve searchable content and metadata from your Zoom source system. Configure user mapping permission settings Specify the source system and User [sys_user] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. Statistics for content crawls Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. Statistics for user permission crawls Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. Analytics Review metrics that show how your external content connector has run over time. Zurich Patch 1 Amazon S3 external content connector Retrieve searchable content and metadata from buckets in your Amazon S3 source system. Box external content connector Retrieve searchable content and metadata from user boxes in your Box source system. GitLab external content connector Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. Microsoft OneDrive external content connector Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. Microsoft Viva Engage external content connector Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. ServiceNow instance external content connector Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. Webcrawler external content connector Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. Zendesk Guide external content connector Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. Statistics for content crawls Review statistics for searchable items retrieved by a content crawl. Statistics for user permission crawls Review statistics for user and group permissions retrieved by a user permission crawl.

Changes

Between your current release family and Zurich, some changes were made to existing External Content Connectors features.


Release	Release notes
Yokohama	Yokohama Patch 11 Analytics Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. Atlassian Jira Cloud connection settings The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. Microsoft OneDrive connection settings The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. Microsoft SharePoint Online connection settings The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. Microsoft Teams connection settings The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. Yokohama Patch 6 Webcrawler external content connector The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which allows you to specify a custom web source or select a predefined one.
Zurich	Zurich Patch 4 Analytics Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. Atlassian Jira Cloud connection settings The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. Microsoft OneDrive connection settings The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. Microsoft SharePoint Online connection settings The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. Microsoft Teams connection settings The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. Zurich Patch 1 Webcrawler external content connector The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which enables you to specify a custom web source or select a predefined one.

Removed

Between your current release family and Zurich, some External Content Connectors features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some External Content Connectors features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate External Content Connectors.


Release	Release notes
Yokohama	Install External Content Connectors by requesting the External Content Connectors Application Suite from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install External Content Connectors by requesting the External Content Connectors Application Suite from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for External Content Connectors we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for External Content Connectors we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for External Content Connectors, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for External Content Connectors we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for External Content Connectors we have noted them here.


Release	Release notes
Yokohama	Yokohama Patch 11 Expand your search experience with external content connectors for Adobe Experience Manager as a Cloud Service, Asana, Docusign, Dropbox, GitHub Enterprise Cloud, HubSpot, Lucidchart, Miro, monday.com, Notion, SAP DMS, Smartsheet, Trello, WordPress, Workday, and Zoom source systems. Customize user permission settings, choosing the fields you want to compare when mapping source system users to ServiceNow AI Platform® users. Make external content connector crawl results searchable by linking connector search sources to search profiles from the connector editor. Monitor connector behavior on individual crawl runs and over time with improved crawl statistics and analytics. Yokohama Patch 6 Expand your search experience by indexing searchable content from your Amazon S3, Box, GitLab, Microsoft OneDrive, Microsoft Viva Engage, and Zendesk Guide source systems. Search KB articles from your ServiceNow instance. Make web content locally searchable by indexing pages from predefined or custom public web sites with the Webcrawler external content connector. Configure connector settings and schedule crawls as part of connector creation using the revamped UI. Yokohama Patch 3 Expand your search by indexing searchable content from your Atlassian Jira Cloud, Google Drive, Microsoft Teams, and Slack source systems. Make web content locally searchable by indexing pages from predefined public web sites. Find answers about your ServiceNow deployment by indexing searchable content from the ServiceNow product documentation. Know when your external content connectors are approaching their crawl limits with new warning messages. Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. Improve recall for external content searches with support for semantic vector indexing of crawled content. See External Content Connectors for more information.
Zurich	Zurich Patch 4 Expand your search experience with external content connectors for Adobe Experience Manager as a Cloud Service, Asana, Docusign, Dropbox, GitHub Enterprise Cloud, HubSpot, Lucidchart, Miro, monday.com, Notion, SAP DMS, Smartsheet, Trello, WordPress, Workday, and Zoom source systems. Customize user permission settings, choosing the fields you want to compare when mapping source system users to ServiceNow AI Platform® users. Make external content connector crawl results searchable by linking connector search sources to search profiles from the connector editor. Monitor connector behavior on individual crawl runs and over time with improved crawl statistics and analytics. Zurich Patch 1 Expand your search experience by indexing searchable content from your Amazon S3, Box, GitLab, Microsoft OneDrive, Microsoft Viva Engage, and Zendesk Guide source systems. Search KB articles from your ServiceNow instance. Make web content locally searchable by indexing pages from predefined or custom public web sites with the Webcrawler external content connector. Configure connector settings and schedule crawls as part of connector creation using the revamped UI. See External Content Connectors for more information.