Combined Sourcing and Procurement Operations release notes for upgrades from Yokohama to Zurich

Consolidated page of all release notes for Sourcing and Procurement Operations from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Sourcing and Procurement Operations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Sourcing and Procurement Operations.

Release	Release notes
Yokohama	Multi-currency support View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. Purchase requisition line-level questions Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. Category management tab Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. Category analytics View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. Pipeline management tab Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. Report savings when awarding multiple suppliers Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. Create a pipeline project from an expiring contract Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. Search for punchout products in Employee Center In Employee Center, you can search for punchout products directly using the AI search bar. After you search for a product, matching items from the third-party supplier's catalog are displayed on the Supplier Site Catalog tab. Unified request tracking in Shopping Hub From My Purchases in Shopping Hub, you can search purchased products or services using the original or associated procurement record IDs, tracking details from order to fulfillment. Additionally, you can use keywords or the first three letters of a procurement record type to search for and view your purchases. Browse punchout and native catalog items from the Categories and Suppliers lists in SH In Shopping Hub, you can view both the punchout products and the natively available products from the Categories or the Suppliers list on the Shopping Hub home page. Map Product Categories and Units of Measure for Seamless Checkout You can map the product categories and units of measure for third-party products to the corresponding model categories. This capability helps to ensure that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings. Submit an edit receipt request from Shopping Hub Shoppers can submit edit receipt requests from Shopping Hub to correct discrepancies in accepted receipts, ensuring accurate updates to purchase orders, purchase order lines, and received quantities. Process an edit receipt request in playbook Fulfillers can review the edit receipt requests and either confirm or reject them. If the request is valid, they can process the request using the Edit a Receipt playbook in the Source-to-Pay Workspace. Edit purchase requisitions with cost allocation adjustments Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers. Spend and Savings Management Spend and Savings Management (sn_spend_mgmt) enables category managers to import and maintain their organization’s category taxonomy. Integrating this taxonomy into ServiceNow helps streamline procurement processes, monitor spend, and assess savings more efficiently at the category level. Return a product Shoppers can now initiate replacements for goods directly from the Shopping Hub/EC. Previously, only returns for refunds were supported. This enhancement allows shoppers to replace faulty or unsatisfactory items, offering greater flexibility and improving the overall shopping experience. Using Now Assist for Contract Management in Procurement Service Management Extract metadata from a signed contract attached in a contract repository record and analyze a contract document with agentic AI to identify non-standard and missing clauses. Now Assist for Sourcing and Procurement Operations (SPO) Activate the following new skills for Now Assist for SPO: Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items. Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items. Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items. Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items. Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items. Generate summarization in multiple languages for procurement objects with the multi-language support in the Now Assist console. For fulfillers, the following procurement objects support multi-language summarization: Sourcing request Purchase requisition Procurement case Purchase order Negotiation Negotiation event For requesters, the following procurement objects support multi-language summarization: Sourcing request Purchase requisition Purchase order With the Now Assist panel, fulfillers can use agentic AI to summarize the following procurement objects quickly: Sourcing request Purchase requisition Procurement case Purchase order Negotiation Negotiation event Now Assist for Common Finance and Supply Chain features Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions. Use agentic workflows Use agentic workflows for Sourcing and Procurement Operations to fulfill your procurement needs through intelligent product recommendations, guided checkout and off-catalog purchasing processes, and detailed product information. These workflows also help answer procurement-related questions and efficiently track associated records.
Zurich	Purchase requisition line-level questions Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. Multi-currency support View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. Category management tab Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. Category analytics View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. Pipeline management tab Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. Report savings when awarding multiple suppliers Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. Create a pipeline project from an expiring contract Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. Submit multi-product sourcing requests Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product. Manage third-party RFx tasks in Employee Center View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. Procurement Service Management integration with IT Asset Management The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience. Sourcing Pipeline Management Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings. Using Shopping Hub Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption. Purchasing tasks and procurement cases Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction.

Changes

Between your current release family and Zurich, some changes were made to existing Sourcing and Procurement Operations features.

Release	Release notes
Yokohama	No updates for this release.
Zurich	Components installed with Procurement Service Management The Negotiation event table label has been renamed to Sourcing event. This change affects the label only. The underlying table name, [sn_shop_negotiation_event], remains unchanged.

Removed

Between your current release family and Zurich, some Sourcing and Procurement Operations features or functionality were removed.

Release	Release notes
Yokohama	The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on system performance.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Sourcing and Procurement Operations features or functionality were deprecated.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Sourcing and Procurement Operations.

Release	Release notes
Yokohama	Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels.

Release	Release notes
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here.

Release	Release notes
Yokohama	Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. Easily track products and services from ordering to fulfillment using procurement record IDs or keywords. Access both punchout and native catalog products from Categories or Suppliers on the Shopping Hub home page. See Procurement Service Management for more information.
Zurich	Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. Enable requesters to submit sourcing requests with multiple products in a single sourcing intake form, automatically generating individual sourcing events for each product. Allow requesters to view and manage third-party RFx tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. Initiate catalog and off-catalog procurement workflows from the IT Asset Management (ITAM) workspace using the ITAM-SPO better together feature. Enable decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center. Enable requesters to accept or reject case resolutions through email or Employee Center before closure, reducing premature case closures. See Procurement Service Management for more information.