Combined Document Intelligence release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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zurich Combined Product Files

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Combined Document Intelligence release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Document Intelligence release notes for upgrades from Yokohama to Zurich

This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of Document Intelligence from the Yokohama release family to Zurich. It summarizes new features, changes, deprecations, installation guidance, and other relevant details spanning these releases.

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New features

Third-party AI model provider options: Starting with Yokohama Patch 6 and continuing in Zurich, Document Intelligence supports additional AI model providers for Now Assist applications, including Google Gemini and Anthropic Claude on AWS, alongside existing providers Now LLM Service and Azure OpenAI. This expands AI capabilities for Now Assist skills and AI agents.
Document and visual insights AI agent: Introduced in Yokohama Patch 3 as early availability, this AI agent enhances processing by autonomously analyzing and extracting data from documents and images. It also generates summaries of document and image attachments (Yokohama Patch 6).
Now Assist in Document Intelligence: Enables extraction of information from documents and provides answers to predefined questions using generative AI, thereby accelerating document processing workflows and improving productivity.

Changes

Enhancements to the document and visual insights AI agent were made in Yokohama Patch 6, including the ability to generate summaries of attachments. There are no changes reported for Zurich.

Deprecations

Document extraction feature in Document Intelligence is being prepared for future deprecation starting with Zurich. It will be hidden and no longer activated on new instances but will remain supported temporarily. Customers are encouraged to transition to using Now Assist in Document Intelligence for extraction tasks.
The Document Intelligence Admin (sndocinteladmin) plugin is planned for deprecation in a future release (B release).

Installation and Activation

Document Intelligence must be installed via the ServiceNow Store for both Yokohama and Zurich releases. The application (sndocintel) depends on several plugins and components:

Document Intelligence plugin (com.glide.platformmldi)
Predictive Intelligence plugin (com.glide.platformml)
Document Intelligence UIB component (com.sndocinteliframe)

Customers should review installation instructions and ensure dependency plugins are activated.

Additional Information

No updates were reported for browser requirements, accessibility, localization, or other additional requirements between Yokohama and Zurich.

What to expect

Upgrading to Zurich provides enhanced AI model options and improved AI agent capabilities for document and image analysis. The transition involves preparing for the planned deprecation of legacy document extraction features and adopting Now Assist-based extraction for a more advanced, generative AI-driven experience. Installation continues to require the ServiceNow Store and associated plugins. No major changes impact browser or accessibility compliance.

Consolidated page of all release notes for Document Intelligence from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Document Intelligence to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Document Intelligence.


Release	Release notes
Yokohama	Yokohama Patch 6 New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Document and visual insights AI agent Use an AI agent to help process tasks that analyze and extract data from documents and images. Early Availability Now Assist in Document Intelligence Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI.
Zurich	New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

Changes

Between your current release family and Zurich, some changes were made to existing Document Intelligence features.


Release	Release notes
Yokohama	Yokohama Patch 6 Document and visual insights AI agent enhancements Generate a summary of document and image attachments with the document and visual insights AI agent.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Document Intelligence features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Document Intelligence features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Placeholder link text to key docintel-nowassist-landing]. The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the B release.

Activation information

Review information on how to activate Document Intelligence.


Release	Release notes
Yokohama	Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.
Zurich	Install Document Intelligence by requesting it from the ServiceNow Store. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.

Additional requirements

If any additional requirements were introduced or changed for Document Intelligence we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Document Intelligence we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Document Intelligence we have noted them here.


Release	Release notes
Yokohama	Yokohama Patch 6 Summarize content in document and image attachments with the document and visual insights AI agent. Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. Early Availability Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist. Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist. See Document Intelligence for more information.
Zurich	Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See Document Intelligence for more information.