Combined Financial Services Operations Integration with Visa release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Financial Services Operations Integration with Visa Release Notes for Upgrades from Yokohama to Zurich

    This document consolidates all release notes for upgrading the Financial Services Operations Integration with Visa from the Yokohama release to the Zurich release. It helps ServiceNow customers understand new features, changes, activation procedures, and important upgrade considerations to facilitate a smooth transition between these release families.

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    Key Features

    • Yokohama Release: Introduced new Visa Resolve Online (VROL) integration subflows that support seamless dispute management. These include various subflows such as transaction inquiry results, dispute creation, pre-arbitration handling, and dispute filing management.
    • Zurich Release: Added the ability for system administrators to enable or disable integration with the Cardholder Purchase Inquiry API within the Visa card dispute playbook, providing more granular control over feature settings.

    Changes

    • Yokohama updated VROL subflows to align with Visa Resolve Online version 25.1, including updates to the dispute questionnaire submission and fraud report processes.
    • Zurich made no changes to existing features from Yokohama.

    Removed and Deprecated Features

    No features or functionalities were removed or deprecated between Yokohama and Zurich for this integration.

    Activation and Additional Requirements

    • Zurich requires installation of the Financial Services Operations Integration with Visa from the ServiceNow Store.
    • No additional requirements, browser requirements, or localization considerations were introduced or changed in either Yokohama or Zurich releases.

    Highlight Information

    • Yokohama: Enabled Visa VROL dispute resolution capabilities including dispute acceptance and cardholder purchase inquiries, ensuring Visa conformance through error handling and chargeback status updates.
    • Zurich: Empowered system administrators with settings control for integration features, enhancing management flexibility within the Financial Services Operations Integration with Visa application.

    Practical Takeaways for ServiceNow Customers

    • When upgrading to Zurich, leverage the new administrative controls to customize Visa API integrations according to your organization's needs.
    • Ensure you install the integration app from the ServiceNow Store as part of the Zurich upgrade process.
    • Be aware that core dispute management capabilities introduced in Yokohama remain fundamental and are enhanced with Zurich’s configuration options.
    • No removal or deprecation means existing workflows and features continue to operate seamlessly post-upgrade.

    Consolidated page of all release notes for Financial Services Operations Integration with Visa from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Financial Services Operations Integration with Visa to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Financial Services Operations Integration with Visa.

    Release Release notes

    Yokohama
    Added new VROL integration subflows
    Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added:
    • Look Up Transaction Inquiry Results
    • Accept Dispute
    • Conduct Cardholder Purchase Inquiry
    • Look Up Transaction Details
    • Look Up Dispute Response Details
    • Create Dispute Pre-Arbitration
    • Look Up Dispute Pre-Arbitration Details
    • Create Dispute Pre-Arbitration Response
    • Look Up Dispute Pre-Arbitration Response Details
    • Submit Dispute Filing
    • Look Up Dispute Filing Details
    • Mark Batch Queue Item as Read

    Zurich
    Enable cardholder purchase inquiry property
    Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook.

    Changes

    Between your current release family and Zurich, some changes were made to existing Financial Services Operations Integration with Visa features.

    Release Release notes

    Yokohama
    Visa Resolve Online (VROL) version 25.1 updates
    Updated the following subflows to align with release 25.1 revision changes:
    • Submit Dispute questionnaire
    • Submit fraud report

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Financial Services Operations Integration with Visa.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here.

    Release Release notes

    Yokohama
    • Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry.
    • Ensures Visa conformance through error handling and timely updates on chargeback status.

    See Integrating with Visa for more information.

    Zurich

    ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs.

    See Visa for more information.