Combined Proactive Engagement release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Proactive Engagement release notes for upgrades from Yokohama to Zurich

    This consolidated release notes page provides a comprehensive summary for ServiceNow customers upgrading Proactive Engagement from the Yokohama release to the Zurich release. It compiles all relevant information across both releases to help you efficiently prepare for the upgrade process.

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    Upgrade Preparation

    Before upgrading to Zurich, it is important to review and complete any recommended pre- and post-upgrade tasks outlined on this page to ensure a smooth transition. This preparation helps maintain service continuity and performance.

    New Features, Changes, and Updates

    Between Yokohama and Zurich releases, ServiceNow has not introduced any new features, changes, removals, or deprecations specific to Proactive Engagement. Similarly, there are no updates regarding activation procedures, additional requirements, browser requirements, accessibility, localization, or highlight considerations for this product during this upgrade path.

    Key Outcomes

    • You can confidently upgrade Proactive Engagement from Yokohama to Zurich knowing no feature changes or new requirements affect this product.
    • The lack of changes or removals ensures your existing configurations and workflows remain intact post-upgrade.
    • No additional activation steps or compliance updates are necessary for this upgrade.
    • This streamlined upgrade minimizes risk and reduces the need for extensive validation related to Proactive Engagement features.

    Consolidated page of all release notes for Proactive Engagement from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Proactive Engagement release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Proactive Engagement to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Proactive Engagement.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Proactive Engagement features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Proactive Engagement features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Proactive Engagement features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Proactive Engagement.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Proactive Engagement we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Proactive Engagement we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Proactive Engagement, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Proactive Engagement we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Proactive Engagement we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.