Combined Continual Improvement Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Continual Improvement Management release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Continual Improvement Management (CIM) from the Yokohama release family to Zurich. It summarizes new features, changes, deprecations, and activation details relevant to CIM across these releases, emphasizing practical upgrade considerations.

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    Key Features

    • Role Flexibility: In Zurich, CIM coordinators and managers can implement and monitor improvement initiatives without restrictions tied to ITIL roles, simplifying role management.
    • Integrated Applications: CIM managers and coordinators can now create change records directly from CIM tasks. This requires appropriate ITIL or changewrite roles; customers should coordinate with their system administrators to ensure proper access.

    Activation and Licensing

    The CIM plugin (com.sncim) in Zurich is available exclusively to customers with ITSM Professional, CSM Professional, or HR Service Delivery Professional subscriptions. To activate CIM, customers must purchase the appropriate subscription through their ServiceNow account manager and install the plugin via the ServiceNow Application Manager.

    Additional Notes

    • No updates, changes, removals, or deprecations were introduced for CIM between Yokohama and Zurich beyond what is noted.
    • Localization support for CIM is included across all languages supported by the ServiceNow AI Platform.
    • There are no changes to browser requirements, accessibility information, or additional technical requirements for CIM in Zurich.
    • Customers should refer to the Continual Improvement Management documentation for further detailed information.

    Consolidated page of all release notes for Continual Improvement Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Continual Improvement Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Continual Improvement Management.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    CIM roles
    Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions.
    Integrated applications
    As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator.

    Changes

    Between your current release family and Zurich, some changes were made to existing Continual Improvement Management features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Continual Improvement Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Continual Improvement Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Continual Improvement Management.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription.

    Additional requirements

    If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Continual Improvement Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform.

    Highlight information

    If there are specific highlight considerations for Continual Improvement Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    See Continual Improvement Management for more information.