Combined Now Assist for Collaborative Work Management (CWM) release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Now Assist for Collaborative Work Management (CWM) Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of the updates, new features, changes, deprecations, and activation information relevant to upgrading Now Assist for Collaborative Work Management (CWM) from the Yokohama release family to Zurich. It is designed to assist customers in preparing for the upgrade by summarizing all important changes across releases and patches.

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    New Features

    • Acceptance Criteria Generation: Now Assist for CWM introduces a skill to generate clear, consistent acceptance criteria for user stories. This leverages story details and predefined templates to align with organizational standards.
    • Enhanced Content Generation in Docs: Users can now input custom open-text prompts directly in Docs to generate, summarize, elaborate, or shorten content, improving productivity and content quality within Now Assist for CWM.
    • Expanded AI Model Provider Options: New third-party AI providers, Google Gemini and AWS Anthropic Claude, are now available alongside existing providers (Now LLM Service and Azure OpenAI) for Now Assist skills and AI agents, offering customers more flexibility in AI model selection.

    Changes

    • Now Assist Usage Measurement Update (Zurich Patch 5): The usage measurement model transitions from a 365-day look-back to a 365-day burn-down model, resetting at the contract anniversary date. This change affects how usage is tracked and reported.
    • Default Activation of Now Assist Skills (Zurich Patch 4): For new customers, certain Now Assist skills are enabled automatically upon installation. For existing customers upgrading from earlier releases, unconfigured skills are automatically turned on, while previously configured but disabled skills remain inactive.

    Activation and Installation

    To activate Now Assist for Collaborative Work Management (CWM) in the Zurich release, customers must request installation through the ServiceNow Store. This ensures proper provisioning and access to the latest capabilities.

    Additional Notes

    • No updates were made regarding removals, deprecations, additional requirements, browser requirements, accessibility, or localization from Yokohama to Zurich.
    • Customers should review the changes in usage measurement and skill activation defaults to plan appropriately for adoption and license tracking.

    Key Outcomes for ServiceNow Customers

    • Improved efficiency and clarity in collaborative work management through automated acceptance criteria generation.
    • Enhanced content creation capabilities within Docs using flexible AI-powered prompts.
    • Greater AI model provider choices, enabling customers to tailor AI capabilities to their organizational preferences or compliance needs.
    • Updated usage tracking methodology that aligns with contract periods, aiding in accurate consumption monitoring.
    • Simplified onboarding and upgrade experience with default activation of select Now Assist skills for new and upgrading customers.

    Consolidated page of all release notes for Now Assist for Collaborative Work Management (CWM) from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Collaborative Work Management (CWM) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Collaborative Work Management (CWM).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Generate acceptance criteria for CWM stories

    Generate clear, consistent acceptance criteria for user stories with the acceptance criteria generation skill. By using story details as context and predefined templates, the skill helps you generate acceptance criteria in a format that aligns with your organizational requirements.

    Generate and improve content using open-text prompts

    Help improve your content and productivity with the ability to enter custom prompts directly in the Docs, alongside the Summarize, Elaborate, and Shorten options.

    Generate content with Now Assist for CWM directly in your Docs. In addition, summarize existing sections, elaborate where needed, and refine drafts.

    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Collaborative Work Management (CWM) features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Zurich Patch 4
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

    Removed

    Between your current release family and Zurich, some Now Assist for Collaborative Work Management (CWM) features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Collaborative Work Management (CWM) features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Collaborative Work Management (CWM).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Now Assist for CWM by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Collaborative Work Management (CWM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Collaborative Work Management (CWM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Collaborative Work Management (CWM), such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Collaborative Work Management (CWM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Collaborative Work Management (CWM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • In Zurich Patch 4, some Now Assist are now turned on by default.
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    • Help increase the efficiency of your teams using the generative AI capabilities of Now Assist for CWM.

    See Now Assist for CWM for more information.