Combined Knowledge Center release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zy

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delta3zy

Combined Knowledge Center release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Knowledge Center Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes page provides ServiceNow customers with a comprehensive summary of Knowledge Center updates from the Yokohama release family through to the Zurich release. It is designed to help you prepare for your upgrade by summarizing new features, changes, activation, and other relevant information related to Knowledge Center functionality.

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Key Features

Search Knowledge Article: Both Yokohama and Zurich releases support building a complete and accurate knowledge base by discovering and addressing content gaps, removing redundant articles, and optimizing article quality.
Knowledge Center Article Optimization: This tool enables you to scan articles and receive instant, actionable feedback to improve their quality and relevance.
Now Assist Integration: The Knowledge Center article editor allows content generation and editing using Now Assist, including formatting with text, images, and media.
Potential Knowledge Gaps Identification: Proactively identify missing knowledge articles and recurring issues with incomplete documentation to enhance your knowledge base.

Changes, Removals, and Deprecations

There are no changes, removals, or deprecations noted for Knowledge Center features between Yokohama and Zurich releases. This ensures continuity of functionality across your upgrade.

Activation and Accessibility

Knowledge Center is available by default to all Knowledge Management roles in both Yokohama and Zurich releases, simplifying access and adoption. No new browser requirements, localization considerations, or accessibility updates have been introduced.

Practical Benefits for ServiceNow Customers

Maintain a centralized, organized interface for managing and distributing organizational knowledge.
Enhance productivity and reduce redundant work by ensuring users access the most current and accurate information.
Leverage article optimization tools to continuously improve knowledge quality and relevance.
Use Now Assist within the article editor to streamline content creation and formatting.
Identify and fill knowledge gaps proactively, strengthening your knowledge base coverage.

Consolidated page of all release notes for Knowledge Center from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Knowledge Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Knowledge Center to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Knowledge Center.


Release	Release notes
Yokohama	Search knowledge article Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality. Knowledge Center Article Optimization Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback. Generate and edit articles using Now Assist in the Knowledge Center article editor Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media. Potential knowledge gaps Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to.
Zurich	Search knowledge article Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality. Knowledge Center Article Optimization Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback. Generate and edit articles using Now Assist in the Knowledge Center article editor Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media. Potential knowledge gaps Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to.

Changes

Between your current release family and Zurich, some changes were made to existing Knowledge Center features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Knowledge Center features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Knowledge Center features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Knowledge Center.


Release	Release notes
Yokohama	Knowledge Center would be available by default to all the roles of Knowledge Management.
Zurich	Knowledge Center would be available by default to all the roles of Knowledge Management.

Additional requirements

If any additional requirements were introduced or changed for Knowledge Center we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Knowledge Center we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Knowledge Center, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Knowledge Center we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Knowledge Center we have noted them here.


Release	Release notes
Yokohama	Use Knowledge Center to manage and distribute organizational knowledge through a centralized and organized interface. Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information. Format your content within a knowledge article using editing tools in the article editor. Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant. See Knowledge Center for more information.
Zurich	Use Knowledge Center to manage and distribute organizational knowledge through a centralized and organized interface. Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information. Format your content within a knowledge article using editing tools in the article editor. Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant. See Knowledge Center for more information.