Combined Insurance Claims Core release notes for upgrades from Yokohama to Zurich
Summarize
Summary of Combined Insurance Claims Core release notes for upgrades from Yokohama to Zurich
This consolidated release notes page assists ServiceNow customers in preparing for their upgrade from the Yokohama to Zurich release of Insurance Claims Core. It summarizes new features, changes, removals, deprecations, activation information, and other relevant details across these releases to provide a clear upgrade path.
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Key Changes
- Yokohama Release: The primary update was the addition of new fields — specifically, Injured and Insured properties — to the Claim Incident [sninsclaimproperty] table. These fields, formerly limited to specific applications, are now accessible across all claim applications within this release.
- Zurich Release: There were no updates, new features, removals, or deprecations for Insurance Claims Core in the Zurich release, indicating stability and no required changes after Yokohama’s updates.
Activation and Requirements
Insurance Claims Core is an AI Platform feature that activates with the Financial Services Operations Core. Customers should follow the Financial Services Operations Core release notes for detailed activation instructions.
There were no changes to additional technical requirements, browser support, accessibility, or localization considerations between Yokohama and Zurich releases.
Practical Implications for ServiceNow Customers
- When upgrading from Yokohama to Zurich, expect no new features or changes in Zurich but ensure to leverage the new Claim Incident table fields introduced in Yokohama for broader claim application integration.
- Review and complete the recommended pre- and post-upgrade tasks to facilitate a smooth upgrade process.
- Since the Zurich release maintains the activation and support framework established in Yokohama, no additional activation steps are necessary beyond those for Financial Services Operations Core.
Consolidated page of all release notes for Insurance Claims Core from Yokohama to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Insurance Claims Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.
Important information for upgrading Insurance Claims Core to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for Insurance Claims Core.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Changes
Between your current release family and Zurich, some changes were made to existing Insurance Claims Core features.
| Release | Release notes |
|---|---|
Yokohama |
|
Zurich |
No updates for this release. |
Removed
Between your current release family and Zurich, some Insurance Claims Core features or functionality were removed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some Insurance Claims Core features or functionality were deprecated.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Activation information
Review information on how to activate Insurance Claims Core.
| Release | Release notes |
|---|---|
Yokohama |
Insurance Claims Core is a ServiceNow AI Platform feature that is available with activation of Financial Services Operations Core. For details, see Financial Services Operations Core release notes. |
Zurich |
No updates for this release. |
Additional requirements
If any additional requirements were introduced or changed for Insurance Claims Core we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Insurance Claims Core we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Accessibility information
Review details on accessibility information for Insurance Claims Core, such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Localization information
If there are specific localization considerations for Insurance Claims Core we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Insurance Claims Core we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
The Claim Incident [sn_ins_claim_property] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Incident table and can be used across all other claim applications in this release. See Insurance Claims Core for more information. |
Zurich |
No updates for this release. |