Combined Walk-up Experience release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Walk-up Experience Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive overview of the Walk-up Experience updates between the Yokohama and Zurich releases. It is designed to assist customers in preparing for their upgrade by summarizing new features, changes, removals, deprecations, activation instructions, and other relevant information across these release families.

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    Upgrade Preparation and Important Information

    • There are no updates, changes, removals, or deprecations for Walk-up Experience features from Yokohama to Zurich.
    • Pre- and post-upgrade tasks should be reviewed and completed as necessary, although none are specifically noted for these releases.
    • Walk-up Experience is an AI Platform feature that requires activation of the Walk-up Experience plugin (com.snc.walkup) to be enabled in Zurich.

    Activation and Requirements

    • Activating Walk-up Experience involves enabling the designated plugin; no additional requirements or browser specifications have changed between Yokohama and Zurich.
    • There are no new accessibility or localization considerations introduced in this upgrade.

    Theming and User Interface

    The Zurich release introduces Coral as the new default theme for Next Experience and Core UI, providing a modernized look and feel for the Walk-up Experience interface.

    What Customers Can Expect

    • A seamless upgrade experience without feature regressions or removals in Walk-up Experience from Yokohama to Zurich.
    • Access to the updated Coral theme, enhancing the visual experience of Walk-up Experience users.
    • Continued support for activation through the Walk-up Experience plugin without changes in system or browser requirements.

    Consolidated page of all release notes for Walk-up Experience from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Walk-up Experience to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Walk-up Experience.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Walk-up Experience features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Walk-up Experience features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Walk-up Experience features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Walk-up Experience.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate.

    Additional requirements

    If any additional requirements were introduced or changed for Walk-up Experience we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Walk-up Experience we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Walk-up Experience we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.

    See Walk-up Experience for more information.