Combined Financial Services Operations Core release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Financial Services Operations Core release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document guides ServiceNow customers through the upgrade process of Financial Services Operations (FSO) Core from the Yokohama release to the Zurich release. It highlights new features, changes, and essential upgrade information to help you prepare and understand the impact of this upgrade on your FSO Core environment.

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    Key Features

    • Payment Card Application (Zurich): Introduces comprehensive support for storing physical payment card details throughout the entire card lifecycle, including issuance and servicing. It also supports tokenized storage of sensitive data like the primary account number (PAN).
    • Deny-Unless Access Control Lists (ACLs) (Zurich): Implements a stricter security model for FSO tables by denying access to non-authenticated or public users by default. This ensures only authenticated users can perform read, write, delete, or create operations on sensitive tables, enhancing data protection.

    Changes

    • Claim Base Table Enhancements (Yokohama): Additional fields—SIU review, Claim validation decision, and Claim fraud decision—were added to the Claim Base [snbomclaimbase] table to support broader claim processing capabilities.
    • Financial Transaction Table Update (Zurich): A new Payment Card field was added to the Financial transaction [snbomtransaction] table to support the Payment Card Application feature.

    Activation and Installation

    Financial Services Operations Core is available for installation via the ServiceNow Store for both Yokohama and Zurich releases. Customers must request the product through the store and can find version history and cumulative release notes there for further details.

    Upgrade Considerations

    • No features or functionalities were removed or deprecated between Yokohama and Zurich releases.
    • There are no additional browser requirements, localization considerations, or accessibility changes introduced in the Zurich release.

    Highlights for ServiceNow Customers

    • The Claim Base table enhancements from Yokohama are now available for use across all claim applications, providing greater flexibility and consistency in claim data management.
    • The new payment card data model in Zurich supports multiple card types (credit and debit) and can be integrated into various FSO workflows, such as dispute management, streamlining card-related operations.

    Consolidated page of all release notes for Financial Services Operations Core from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Financial Services Operations Core to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Financial Services Operations Core.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Payment card application
    Store the details of physical payment cards across the entire card life cycle, from issuance to servicing. You can also store tokenized values for sensitive data, such as the primary account number (PAN).
    Deny-Unless ACL
    Use Deny-Unless access control lists (ACLs) on FSO tables for non-authenticated users, such as users with public roles. With this minimum-security setting, only your authenticated users can read, write, delete, or create actions on these tables. For more information about the Deny-Unless ACLs, see the Deny-Unless ACL topic in the ServiceNow® Platform Security documentation.

    Changes

    Between your current release family and Zurich, some changes were made to existing Financial Services Operations Core features.

    Release Release notes

    Yokohama
    Added fields to Claim Base table
    Added the following fields to the Claim Base [sn_bom_claim_base] table:
    • SIU review
    • Claim validation decision
    • Claim fraud decision

    Zurich
    Added field to Financial transaction table
    Added the Payment Card field to the Financial transaction [sn_bom_transaction] table as part of the Payment card application.

    Removed

    Between your current release family and Zurich, some Financial Services Operations Core features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Financial Services Operations Core features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Financial Services Operations Core.

    Release Release notes

    Yokohama

    Install Financial Services Operations Core by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Financial Services Operations Core by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Financial Services Operations Core we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Financial Services Operations Core we have noted them here.

    Release Release notes

    Yokohama

    The Claim Base [sn_bom_claim_base] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Base table and can be used across all other claim applications in this release.

    See Financial Services Operations Core for more information.

    Zurich
    • Leverage a payment card data model application in FSO workflows, such as disputes, which can be used across an entire card life cycle, from issuance to servicing.
    • Support multiple payment card types, including credit and debit cards.

    See Payment Card for more information.