Combined Accounts Payable Operations release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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zurich Combined Product Files

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Combined Accounts Payable Operations release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Accounts Payable Operations Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document guides ServiceNow customers through the key updates and features when upgrading Accounts Payable Operations (APO) from the Yokohama release to the Zurich release. It covers important pre- and post-upgrade tasks, new capabilities, changes to existing features, and other relevant information to ensure a smooth transition and enhanced APO experience.

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Important Upgrade Information

Pre-upgrade task: For upgrades from earlier releases, configure the reference field in the Tax Code [snfintaxcode] table to enable proper exception handling based on tax codes.
Post-upgrade: No specific tasks were noted for the Zurich release.

New Features

Supplier Collaboration Portal (Yokohama): Supplier contacts can view invoice and inquiry cases across multiple suppliers, improving collaboration and visibility.
APO Properties Page: Centralized configuration for invoice line mapping, ingestion APIs, and exception management, enabling easier administration and customization.
Playbook Integration: Displays updated invoice statuses and supports AP specialists in reviewing mapping recommendations aided by Now Assist AI.
Now Assist with Generative AI (Yokohama): Enables automatic purchase order line mapping, invoice data extraction using GPT-4o, multilingual invoice case summarization, and AI-powered assistance to reduce manual effort. New requester roles allow controlled access to AI features.
Agentic Workflows: Automate resolution of invoice inquiry cases from employees and suppliers, reducing human agent workload and improving efficiency.
Invoice Type Conversion (Zurich): Allows AP specialists to manually change invoice types (e.g., from non-PO to PO invoice), enhancing invoice accuracy and compliance.
Enhanced Exception Handling (Zurich): New exceptions for missing tax codes and currency mismatches improve invoice validation and financial accuracy.
IT Asset Management Integration: Confirms receipt availability and updates received quantities on purchase orders, streamlining invoice processing linked to IT assets.
AI-Powered Invoice Owner Recommendation: Automatically suggests business owners for invoices based on historical data, enabling quicker auto-confirmation and shorter processing cycles.
Universal Request Application: Provides a unified portal for employees and suppliers to submit and track general case requests, eliminating confusion about the appropriate contact department.
Distribution Sets: Facilitate automatic splitting of invoice amounts across multiple cost centers or GL accounts for both PO and non-PO invoices, reducing manual data entry.
Dark Theme Option (Zurich): Introduces a Coral theme dark mode for web and mobile interfaces, improving readability and reducing eye strain.

Changes to Existing Features

Invoice Line Status Updates (Yokohama): Standardizes status terminology to improve clarity (e.g., “PO matching error” renamed to “Mapping error”).
Invoice Ingestion Fallback: Allows manual invoice creation when Document Intelligence is unavailable, maintaining uninterrupted invoice processing.
Enhanced Invoice Exceptions (Zurich): Improves line-level validation for insufficient goods receipts and funds, especially when multiple invoices relate to a single purchase order line or header.

Removed and Deprecated Features

No features or functionalities were removed or deprecated between Yokohama and Zurich releases.

Activation and Installation

Accounts Payable Operations app installation is managed through the ServiceNow Store. Customers should request installation or upgrades via the Store and refer to the Store’s version history for cumulative release notes.

Localization and Accessibility

APO supports multiple languages; however, the current Document Intelligence model extracts invoice data only from English invoices unless retrained for other languages.
The Zurich release introduces a dark theme option to enhance accessibility and user comfort.

Practical Benefits for ServiceNow Customers

Improved invoice processing accuracy and compliance through manual invoice type conversion and enhanced exception validations.
Reduced manual workload using AI-powered automation in invoice line mapping, data extraction, and case resolution workflows.
More efficient collaboration with suppliers and internal stakeholders via the Supplier Collaboration Portal and Universal Request application.
Streamlined cost distribution and purchase order integration that supports financial controls and asset management.
Greater configurability and control through the centralized APO properties page, enhancing adaptability to business rules.

Consolidated page of all release notes for Accounts Payable Operations from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Accounts Payable Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Accounts Payable Operations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	If you’re upgrading from a previous release, you must configure the reference field in the Tax Code [sn_fin_tax_code] table. The exception engine validates the invoice using the tax code and raises exceptions if necessary.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Accounts Payable Operations.


Release	Release notes
Yokohama	Using Supplier Collaboration Portal in APO In the supplier collaboration portal home page, the supplier contact can choose to view invoice and inquiry cases associated with their account. Supplier contacts can be assigned with multiple suppliers. Set APO properties The one-stop property page provides great flexibility and ease of configuration to users with admin roles. AP admin and integrator use the APO properties page to set the parameters that control the invoice line mapping, invoice ingestion API, and exception management. Depending on the invoice line-mapping properties set, AP admin and integrator can choose to review and confirm the invoice line mapping results generated by rule-based engine and Now Assist. Using Playbook in Accounts Payable Operations Playbook activity card displays updated invoice statuses. AP specialist reviews and acts on the mapping recommendations by Now Assist. Now Assist for Accounts Payable Operations (APO) Activate the purchase order line-mapping skill in the Now Assist Admin console to enable automatic mapping of invoice lines with purchase order lines using Now Assist. Activate the invoice data extraction skill in the Now Assist Admin console to leverage GPT-4o capabilities in extracting invoice information using Document Intelligence and reducing the manual effort. Generate invoice case summarization in multiple languages with the multi-language support in the Now Assist console. With the Now Assist panel, you can get assistance from generative AI to solve invoice case-related issues faster. As a fulfiller, you can learn about the details of a purchase order and its associated cases from record summarization generated by Now Assist. Take advantage of the translation capabilities available in the Now Assist for user-generated content. A new requester role is added to access Now Assist Accounts Payable Operations features powered by generative AI. Customers need to explicitly grant these roles to users for access to GenAI features and capabilities. [Placeholder link text to key using-apo-ai-agents] Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents.
Zurich	Convert invoice type Enable your accounts payable specialist to manually change the invoice type, which results in improved accuracy and compliance. For example, changing a non-purchase order (PO) invoice to a PO invoice type. Using Playbook in Accounts Payable Operations Process your invoices more efficiently, adhere to compliance, and provide financial accuracy across processes by using new exceptions such as the Missing tax code invoice and currency mismatch between invoices and purchase orders. IT Asset Management purchase order invoice processing Confirm that ITAM receipts are available and the received quantity is updated in the purchase orders through the integration between the IT Asset Management and Accounts Payable Operations applications. Set APO properties The recommend invoice owner AI agent auto-suggests and fills in the appropriate business owner based on historical patterns. This process sets up auto-confirmation from suppliers, resulting in shorter invoice processing cycles. Universal Request in Accounts Payable Operations Employees and suppliers can raise general case requests and track case activity updates from their respective portals by using the ServiceNowUniversal Request (UR) application. Universal requests eliminate confusion about which department to contact for assistance. Distribution set in Accounts Payable Operations Apply predefined distribution sets to split invoice amounts across multiple cost centers or GL accounts without having to do manual entry for each invoice line in PO invoices and non-PO invoices. This process helps distribute costs to multiple cost centers automatically, reducing manual work for Accounts Payable specialists.

Changes

Between your current release family and Zurich, some changes were made to existing Accounts Payable Operations features.


Release	Release notes
Yokohama	Work with invoices Invoice line statuses are updated as: PO matching error to Mapping error PO matching completed to Mapping complete Matching error to Mapping error Review mapping Invoice ingestion process when Document Intelligence is unavailable Accounts Payable Operations integration with Document Intelligence enables AP admin to create invoice manually when DocIntel is down. The capture invoice details activity card displays the Create invoice option.
Zurich	Invoice exceptions The Insufficient goods receipt exception has been enhanced to validate line-level quantities accurately when multiple invoices are submitted against a single purchase order even if a sufficient goods receipt exist. The Insufficient Funds (Line Amount) functionality has been enhanced to perform validation of available funds at the invoice line level, matching each invoice line against its respective purchase order line when multiple invoices are generated for the same purchase order line. The Insufficient Funds (Header Amount) logic has been enhanced to validate available funds at the invoice header level against the corresponding purchase order when multiple invoices are created for the same purchase order.

Removed

Between your current release family and Zurich, some Accounts Payable Operations features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Accounts Payable Operations features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Accounts Payable Operations.


Release	Release notes
Yokohama	Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Accounts Payable Operations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Accounts Payable Operations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Accounts Payable Operations, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Dark theme The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

Localization information

If there are specific localization considerations for Accounts Payable Operations we have noted them here.


Release	Release notes
Yokohama	Accounts Payable Operations supports multiple languages. The current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model.
Zurich	Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model.

Highlight information

If there are specific highlight considerations for Accounts Payable Operations we have noted them here.


Release	Release notes
Yokohama	Introduced Agentic workflow in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers thereby significantly reducing the involvement of human agents. The ServiceNow® Now Assist offers generative AI purchase order line-mapping to improve accuracy and reduce manual work. Experience the new generative AI skill for invoice data extraction, designed to enhance accuracy and reduce manual effort. Leverage AI-powered GPT-4o-driven invoice data extraction with Document Intelligence for improved accuracy and reduced manual effort. Get instant, real-time assistance from generative AI to summarize invoice case details through the Now Assist panel. Use the Accounts Payable Operations properties page to control the configuration of APO properties.
Zurich	Process your invoice more effectively and accurately with the new missing tax code invoice exception and currency mismatch. Handle various AP related inquiries and tasks through a single entry point by using the Universal Request (UR) as a multi-purpose request form. Leverage AI-powered agentic workflow to recommend the appropriate business owner for non-PO invoices based on historical patterns. Automate cost allocations in the invoice lines using distribution sets. See Accounts Payable Operations for more information.