Combined Now Assist for App Engine release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Now Assist for App Engine release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Now Assist for App Engine Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document covers all significant updates, new features, changes, deprecations, and activation information for Now Assist for App Engine as customers upgrade from the Yokohama release family to Zurich. It is designed to help ServiceNow customers prepare for the upgrade by summarizing important enhancements and procedural notes across the releases.

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New Features

Yokohama Patch 3: Introduced the ability to create custom AI agents via AI Agent Studio and build custom skills using the Now Assist Skill Kit, empowering application creators to enhance user assistance within their apps.
Zurich Patch 4: Added a record summarization skill for custom applications, allowing summaries to be generated for specified tables and records. This can be configured with contextual information to improve summary accuracy. Users can summarize records directly in-product or via the Now Assist chat panel.
Zurich Release Testing Preview: Expanded AI model provider options to include Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet, alongside existing Now LLM Service and Azure OpenAI GPT-4.1 offerings.

Changes

Usage Measurement Model: Starting from Yokohama Patch 5 and continuing in Zurich Patch 5, Now Assist usage measurement transitioned from a 365-day look-back to a 365-day burn-down model, resetting usage counts at the contract anniversary date. This impacts how usage is calculated and monitored.
Default Skill Activation: New customers automatically have designated Now Assist skills enabled upon installation. Existing customers upgrading from Yokohama Patch 11 onwards will have any previously unconfigured skills turned on automatically, while previously configured but disabled skills remain inactive.

Removed and Deprecated Features

There were no removals or deprecations of Now Assist for App Engine features reported between Yokohama and Zurich releases.

Activation and Installation

Now Assist for App Engine continues to be installed and activated by requesting the application from the ServiceNow Store. Customers should verify entitlements before upgrading to ensure access to the application.

Additional Notes

Entitlements: Customers should confirm their access rights under Yokohama before upgrading. No new entitlement changes were noted for Zurich.
Browser, Accessibility, Localization: No changes or new requirements were introduced between Yokohama and Zurich releases in these categories.
Role Configuration: Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications starting with Yokohama Patch 11.

Practical Implications for ServiceNow Customers

By upgrading to Zurich, customers gain enhanced AI capabilities such as record summarization and expanded AI model provider options, boosting the flexibility and intelligence of custom application assistance. Changes to usage measurement require attention to contract anniversary dates for accurate monitoring. Automatic skill activation simplifies initial configuration for new deployments, while existing customers retain control over previously configured skills. Activation remains straightforward via the ServiceNow Store.

Consolidated page of all release notes for Now Assist for App Engine from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for App Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for App Engine to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Now Assist for App Engine.


Release	Release notes
Yokohama	Yokohama Patch 3 Create an AI agent Create a custom AI agent in AI Agent Studio to assist your application users with their tasks. Create a skill Create a custom skill for Now Assist, enabling you to have greater flexibility with the generative AI capabilities available on the ServiceNow AI Platform.
Zurich	Zurich Patch 4 Record summarization skill Generate summaries for records in custom applications and tables with the custom app record summarization skill. Configure the custom app record summarization skill Configure the custom app record summarization skill so that it generates summaries for the tables and records that you specify. You can add context about the table or tables and describe the purpose of the table, so that Now Assist can use that information when generating summaries. Summarize a record in-product Select the Summarize button on a record in-product to generate a summary. You can also summarize a record through chat in the Now Assist panel. See Summarize a record through chat for more information. Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP) New third-party AI model provider options available for Now Assist Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini.

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for App Engine features.


Release	Release notes
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

Removed

Between your current release family and Zurich, some Now Assist for App Engine features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Now Assist for App Engine features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist for App Engine.


Release	Release notes
Yokohama	Install Now Assist for App Engine by requesting it from the ServiceNow Store.
Zurich	Install Now Assist for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for App Engine we have noted them here.


Release	Release notes
Yokohama	Check your entitlements to determine whether you have access to the Now Assist for App Engine application.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for App Engine we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for App Engine, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for App Engine we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for App Engine we have noted them here.


Release	Release notes
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 3 Create and deploy AI agents within custom applications, helping to empower creators and accelerate time-to-value. Build custom AI agents and skills for the unique workflow of an application using Now Assist Skill Kit and AI Agent Studio. Leverage AI agents and skills created with Now Assist for App Engine in custom applications at runtime, helping improve efficiency. See Now Assist for App Engine for more information.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Generate summaries for records in custom applications using the generative AI capabilities of Now Assist. Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP) Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See Now Assist for App Engine for more information.