Combined Manufacturing Commercial Operations release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 6 minutes to read
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    Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide helps ServiceNow customers prepare for upgrading Manufacturing Commercial Operations (MCO) from the Yokohama to Zurich release. It includes new features, changes, activation instructions, browser requirements, and important considerations relevant to this upgrade cycle. The page also clarifies when no updates occurred in intermediate releases.

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    Key Features

    • Yokohama Release Highlights:
      • User roles define responsibilities for Manufacturing Commercial Operations users.
      • Dealer framework supports daily management and real-time data monitoring.
      • Sales Promotion framework allows OEMs to publish promotions and dealers to submit claims post-sale; supports bulk import with customization on CSM or BLSP portals.
      • Enables support for multiple line items on a case in the Business Portal for better request tracking.
      • Facilitates copying catalog items from Service Catalog to Remote Catalog in Service Exchange, reducing duplication effort.
      • Allows B2B customers to configure products and place orders directly via the Sales and Order Management (SOM) self-service portal.
    • Zurich Release Highlights:
      • Introduction of Quality Issue Management through the MCO agents portal to track and resolve product quality issues across their lifecycle.
      • Ability to create phases and sub-phases within recall campaigns, launching targeted notifications to selected dealers.
      • Dealer portal enhancements:
        • Initiate pre-authorization requests to verify warranty or service contract coverage for parts, labor, or repairs.
        • Submit reimbursement claims for recall campaigns and repair work under warranty.
        • Raise post-sales promotion claims effectively.
      • The MCO plugin now facilitates installation of Manufacturing Commercial Operations and dependent modules.
      • Creation of non-conformance (NC) and quality investigation (QI) cases to manage quality problems collaboratively.

    Activation and Installation

    Manufacturing Commercial Operations must be installed by requesting the application from the ServiceNow Store. Customers should follow the provided configuration guides to complete setup. The MCO plugin simplifies installing core and dependent modules.

    Browser and Accessibility Requirements

    • The ServiceNow workspace does not support mobile devices, Internet Explorer, or the legacy Microsoft Edge browser.
    • Supported browsers include Microsoft Edge based on Chromium and other browsers listed in ServiceNow’s browser support documentation.
    • No changes in accessibility compliance or localization requirements were introduced in these releases.

    Changes, Removals, and Deprecations

    No updates, removals, or deprecations were reported for Manufacturing Commercial Operations between Yokohama and Zurich releases.

    Practical Benefits for ServiceNow Customers

    • Streamlined management of dealer and OEM collaboration for recalls, repairs, and promotions.
    • Improved quality issue tracking and resolution with lifecycle management capabilities.
    • Enhanced case handling with support for multiple line items and task tracking on the Business Portal.
    • Reduced manual effort in catalog management through item copying between catalogs.
    • Self-service capabilities for B2B customers to configure and place orders independently.
    • Clear upgrade path with no deprecated features affecting existing workflows.

    Consolidated page of all release notes for Manufacturing Commercial Operations from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Manufacturing Commercial Operations to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Manufacturing Commercial Operations.

    Release Release notes

    Yokohama
    Manufacturing Commercial Operations users
    User roles provide the information on the users and their responsibilities.
    Dealer
    The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.
    Note:
    Q2 release includes only the data model and not the playbook.
    Sales Promotion data model
    The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed.
    Note:
    Q2 release includes only the data model and not the playbook.
    The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals.
    Install Manufacturing Commercial Operations plugin
    List of all the plugins that are installed with Manufacturing Commercial Operations plugin.
    Support multiple line items on a case to track requests on the Business Portal​
    Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​.
    Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange
    Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog.
    View products from the catalog and place orders directly through the SOM self-service portal
    Enable B2B customers to configure products and place orders via an uptake of the Sales and Order Management self-service order placement portal​.​

    Zurich
    Quality issue management
    The MCO agents portal enables the manufacturers to identify, manage, and resolve product quality issues throughout the entire life cycle, from initial detection through remediation and closure.
    Data model
    The quality issue management data model facilitates the OEMs to understand the quality issue management tables and their functions.
    Phases and Sub-phases
    The MCO agents portal enables the manufacturers to create phases and sub-phases within a recall campaign and launch it for selected assets, and notify the targeted dealers.
    Pre-authorization request
    The dealer portal enables the dealer to initiate the pre-authorization request to confirm whether certain parts, labor fees, or repairs are covered under a warranty or service contract.
    Recall campaign
    The dealer portal enables the dealer to initiate reimbursement claim requests from the OEM for the work performed on the recalled products.
    Repair claims
    The dealer portal enables the dealer to raise a reimbursement claim request for the repair of an equipment or product that is under a warranty contract.
    Sales promotion
    The dealer portal enables the dealers to raise post sales promotion claims from the OEM depending on the claim case.
    Dealer portal
    The dealer portal helps the agent to manage the day-to-day business activities and monitor the real-time data insight.
    Plugins installed with MCO
    The new MCO plugin enables you to install the Manufacturing Commercial Operations and other dependent modules.

    Changes

    Between your current release family and Zurich, some changes were made to existing Manufacturing Commercial Operations features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Manufacturing Commercial Operations features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Manufacturing Commercial Operations features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Manufacturing Commercial Operations.

    Release Release notes

    Yokohama

    Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store.

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Accessibility information

    Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here.

    Release Release notes

    Yokohama
    • Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations.
    • Enable B2B customers to configure products and place orders via an uptake of the Sales and Order Management self-service order placement feature​.​
    • Transform emails into interactions rather than cases with email interactions.
    • Enable the dealer and sales promotion framework and its user role and responsibilities.
    • Configure the Manufacturing Commercial Operations plugins.

    See Exploring Manufacturing Commercial Operations for more information.

    Zurich
    • Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims​.
    • Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty.
    • Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims.
    • Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers.
    • Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract.
    • Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution.

    See Explore for more information.