Combined Now Assist for Software Asset Management (SAM) release notes for upgrades from Yokohama to Zurich

Consolidated page of all release notes for Now Assist for Software Asset Management (SAM) from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Software Asset Management (SAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Software Asset Management (SAM) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Now Assist for Software Asset Management (SAM).

Release	Release notes
Yokohama	Yokohama Patch 11 Automate the creation of user resolution rules to accelerate reconciliation and ensure consistent user mappings Use generative AI to resolve user subscriptions by creating user resolution rules without manual intervention. AI automatically creates the user resolution rules, and these rules analyze and map incoming subscription data to corresponding user records in the Software Asset Management application. Yokohama Patch 6 New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Use an agentic workflow to automate software asset sourcing to improve operational efficiency Use AI agents in the Help manage software request agentic workflow to automate sourcing of software assets either through automatic license allocation or by creating purchase orders. Use an agentic workflow to create reclamation rules for enhancing software license utilization tracking and reducing waste Use AI agents to automatically create reclamation rules for installed or subscription-based software, reducing the need for manual analysis of product usage and expenditure. The AI agent analyzes factors such as spend and utilization to suggest reclamation rules. Use an agentic workflow to reclaim unused software to minimize compliance risk and optimize savings Use AI agents to automate reclamation of removal candidate for an installed or subscription-based software. The AI agent evaluates software removal candidates and provides suggestions for reclamation, based on intelligent checks that help ensure safe removal. Yokohama Patch 3 Gain insights into product compliance and optimization with AI-powered product summaries Get comprehensive product summaries to better understand your product compliance position across software deployment, license compliance, optimization, and configuration health. The AI-based product summaries simplify the complexity of license management and ensure adherence to publisher contracts. Use AI-powered recommended actions to mitigate your license compliance risk Use recommended actions to guide you through the appropriate steps to achieve compliance. Take actionable steps to address any configuration, maintenance, or optimization issues and gain faster compliance. Yokohama Early Availability Gain insights into your publisher license compliance by using Now Assist for SAM Use generative AI to gain a comprehensive summary of publisher license compliance. The detailed publisher summaries that cover software deployment, license compliance, optimization, and configuration health enable you to understand the publisher license compliance details.
Zurich	Zurich Patch 1 Use an agentic workflow to automate software asset sourcing to improve operational efficiency Use AI agents in the Help manage software request agentic workflow to automate software asset sourcing, either through automatic license allocation or by creating purchase orders. Use an agentic workflow to create reclamation rules for enhancing software license utilization tracking and reducing waste Use AI agents to create reclamation rules automatically for installed or subscription-based software, reducing manual analysis of product use and cost. The AI agent analyzes factors such as spend and utilization to suggest reclamation rules. Use an agentic workflow to reclaim unused software to minimize compliance risk and optimize savings Use AI agents to automate the reclamation process for installed or subscription-based software. The AI agent evaluates software removal candidates and provides suggestions for reclamation based on intelligent checks that help ensure safe removal. Configure ACLs for AI agents and agentic workflows Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for Software Asset Management (SAM) features.

Release	Release notes
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills, agents, and agentic workflows are turned on by default The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Zurich Patch 4

Removed

Between your current release family and Zurich, some Now Assist for Software Asset Management (SAM) features or functionality were removed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Now Assist for Software Asset Management (SAM) features or functionality were deprecated.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist for Software Asset Management (SAM).

Release	Release notes
Yokohama	Install Now Assist for SAM by requesting it from the ServiceNow Store. Note: To take full advantage of the Now Assist for SAM features, you need to install the Now Assist for SAM store application as well as upgrade to Yokohama Patch 3.
Zurich	Install Now Assist for SAM by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Yokohama	The Now Assist for SAM application requires the Software Asset Management Pro plus or the Enterprise plus license.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Software Asset Management (SAM), such as specific requirements or compliance levels.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Automate user resolution with AI for SaaS license management to support efficiency and accuracy in subscription management. Yokohama Patch 6 Automate and streamline the software asset request process by using an agentic workflow. Automate the process of creating reclamation rules by identifying software products suitable for reclamation using an agentic workflow. Automate evaluation of unused and underutilized software installations for potential reclamation by using an agentic workflow. Yokohama Patch 3 Obtain crucial information on products to mitigate license compliance risks through product summaries on software deployment, license compliance, configuration health, and optimization. Manage product license compliance via recommendations that guide you to take steps to ensure the necessary compliance requirements. Yokohama Early Availability: Leverage generative AI by using the Now Assist for SAM application to create publisher summaries on software deployment, license compliance, configuration health, and optimization. See Now Assist for Software Asset Management (SAM) for more information.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Some Now Assist skills, agents, and agentic workflows are now turned on by default. Automate user resolution with AI for SaaS license management to support efficiency and accuracy in subscription management. Zurich Patch 1 Automate and streamline the software asset request process by using an agentic workflow. Automate the process of creating reclamation rules by identifying software products suitable for reclamation using an agentic workflow. Automate the evaluation of unused and underused software installations for potential reclamation by using an agentic workflow. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. See Now Assist for Software Asset Management (SAM) for more information.