Combined Performance Analytics release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Performance Analytics release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Performance Analytics release notes for upgrades from Yokohama to Zurich

This consolidated release notes document helps ServiceNow customers prepare for upgrading Performance Analytics from the Yokohama release family to the Zurich release family. It summarizes new features, changes, activation details, and important considerations across these releases, with a focus on enabling customers to leverage enhanced Performance Analytics capabilities effectively after upgrade.

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Key Features

Multiple Levels of Breakdown for Indicators: Both Yokohama and Zurich releases introduce the ability to apply more than two levels of breakdown to an indicator by migrating from the traditional Performance Analytics architecture to a change data capture (CDC)-based data snapshot approach. This advanced architecture requires RaptorDB Professional and only supports qualifying indicators.

Upgrade and Activation Information

Upgrade Considerations: Customers must review and complete pre- and post-upgrade tasks relevant to Performance Analytics before upgrading to Zurich.
Activation: Complimentary Performance Analytics for Incident Management is active by default but restricts the creation of indicators or breakdowns. Full Performance Analytics functionality requires activating the appropriate Premium plugin based on the customer’s subscription.
Additional Requirements: The use of the new CDC-based data snapshots feature mandates that the ServiceNow instance runs on the RaptorDB Professional database.

Other Information

Changes, Removals, and Deprecations: There are no updates, removals, or deprecations of Performance Analytics features between Yokohama and Zurich releases.
Browser, Accessibility, and Localization: No changes or new requirements were introduced in these areas for Performance Analytics across the upgrade.
Highlighted Capabilities: Performance Analytics continues to enable tracking of critical process metrics and trends, measuring process health against targets, identifying bottlenecks proactively, and visualizing data in role-based dashboards to support informed decision-making.

Consolidated page of all release notes for Performance Analytics from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Performance Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Performance Analytics to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Performance Analytics.


Release	Release notes
Yokohama	Apply multiple levels of breakdown to an indicator Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration.
Zurich	Apply multiple levels of breakdown to an indicator Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration.

Changes

Between your current release family and Zurich, some changes were made to existing Performance Analytics features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Performance Analytics features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Performance Analytics features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Performance Analytics.


Release	Release notes
Yokohama	Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches  your subscription. For details, see Activate your Performance Analytics  subscription.
Zurich	Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches  your subscription. For details, see Activate your Performance Analytics  subscription.

Additional requirements

If any additional requirements were introduced or changed for Performance Analytics we have noted them here.


Release	Release notes
Yokohama	To use the new data snapshots feature, your instance must be on the RaptorDB Professional database.
Zurich	To use the new data snapshots feature, your instance must be on the RaptorDB Professional database.

Browser requirements

If any specific browser requirements were introduced or changed for Performance Analytics we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Performance Analytics, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Performance Analytics we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Performance Analytics we have noted them here.


Release	Release notes
Yokohama	Track critical process metrics and trends. Measure process health and behavior against organizational targets. Identify process patterns and potential bottlenecks before they occur. Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See Performance Analytics (Indicator data sources) for more information.
Zurich	Track critical process metrics and trends. Measure process health and behavior against organizational targets. Identify process patterns and potential bottlenecks before they occur. Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See Performance Analytics (Indicator data sources) for more information.