Combined Supplier Lifecycle Operations release notes for upgrades from Yokohama to Zurich

Consolidated page of all release notes for Supplier Lifecycle Operations from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Supplier Lifecycle Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Supplier Lifecycle Operations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Supplier Lifecycle Operations.

Release	Release notes
Yokohama	Supplier Operations Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach. Supplier Payment Optimization Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments. Supplier Managers can initiate credit card enablement cases, enabling suppliers to use a credit card as their preferred payment method. They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates). They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas. Relish Integration for Supplier Lifecycle Operations Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration. Mapping multiple internal stakeholders to a supplier This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships. Universal Request Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations. Overall supplier dashboard The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details. Supplier Relationship and Performance Management Flexible KPI tracking: Supplier managers can create KPIs directly without predefined templates, which results in simplified KPI creation, enabling faster and more efficient performance tracking. Enhanced KPI management: Improved threshold setup, error messaging, and dashboard visualizations for KPI tracking. Multiple dimensions for KPI tracking: Create supplier-level and contract-level KPIs using KPI templates to measure supplier performance. Contract-level KPIs are created under supplier-level KPIs. The overall KPI value of a supplier is calculated based on the latest aggregated values of all the related contract-level KPIs. Action Plans for under-performing KPIs: Address performance gaps by creating Action Plans linked to the under-performing KPIs, enabling visual tracking of milestones and tasks. The tasks triggered by the Action Plans are assigned to the suppliers and they can see and complete those tasks in the Supplier Collaboration Portal, streamlining the overall KPI remediation process. Automated KPIs: Enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring. Many-to-many (M2M) mapping between supplier contact and suppliers Supplier contacts can manage multiple supplier records under a single login, with the ability to toggle between records in the Supplier Collaboration Portal. One supplier contact can be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship. M2M mapping between supplier contact and suppliers also enables supplier contacts to register using a company name across different email domains, thus simplifying onboarding for distributed supplier teams. M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards. To enable this feature, see Enable M2M mapping between supplier contact and suppliers. Now Assist for Supplier Lifecycle Operations (SLO) View the summarized details of supply-related cases within the Now Assist Panel to keep the supplier managers and fulfillers informed about their progress and action items. Case summarization supports multiple languages. [Placeholder link text to key bundle-stpop.agentic-workflows-na-slo] Use agentic workflows in Now Assist for Supplier Lifecycle Operations (SLO) to streamline the supplier onboarding process by automating supplier registration.
Zurich	Supplier Operations Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach. Supplier Payment Optimization Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments. Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method. They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates). They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas. Relish Integration Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration. Automated KPI data collection This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring. Mapping multiple internal stakeholders to a supplier This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships. Universal Request Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations. Overall supplier dashboard The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details.

Changes

Between your current release family and Zurich, some changes were made to existing Supplier Lifecycle Operations features.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Supplier Lifecycle Operations features or functionality were removed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Supplier Lifecycle Operations features or functionality were deprecated.

Release	Release notes
Yokohama	Procurement Workspace Supplier Manager Workspace is being prepared for future deprecation. It’s hidden and no longer activated on new instances. Source-to-Pay Workspace provides the latest experience for this functionality.
Zurich	No updates for this release.

Activation information

Review information on how to activate Supplier Lifecycle Operations.

Release	Release notes
Yokohama	Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Supplier Lifecycle Operations, such as specific requirements or compliance levels.

Release	Release notes
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Supplier Lifecycle Operations we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Supplier Lifecycle Operations we have noted them here.

Release	Release notes
Yokohama	Advanced case management for supplier lifecycle events including onboarding, offboarding, and ongoing operations. Identify and prioritize suppliers for credit card payment adoption. Estimate card payment benefits using the savings calculator tool. Conduct sanction screening and validate banking details and supplier location change requests via Relish integration. Map multiple internal stakeholders (legal, business, technical, risk teams) to suppliers to improve visibility and governance of supplier relationships. Support for many-to-many (M2M) mapping between supplier contacts and suppliers. A single supplier contact can be the contact for multiple suppliers, if the suppliers share a parent-subsidiary relationship. Automated KPI templates for automated data collection, KPI template modifications, and calculations. KPI Management enhancements enable improved threshold setup, error messaging, and dashboard visualizations for KPI tracking. Support for self-registration for supplier contacts. They can register with a supplier company name, enabling multiple domains under a single supplier. See Supplier Lifecycle Management for more information. Note: You can experience a longer upgrade time if you’re upgrading from Vancouver or an older release to Washington DC or any latest release. This delay is due to a mandatory script that runs for restructuring the Supplier Task [sn_slm_task] table and the duration of upgrade depends on the number of records in this table.
Zurich	The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Zurich release. For more information, see Install Supplier Operations. The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management. See Supplier Lifecycle Management for more information.