Combined Now Assist for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Now Assist for Operational Technology Service Management (OTSM) Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes page provides ServiceNow customers with key information about upgrading Now Assist for Operational Technology Service Management (OTSM) from the Yokohama release to the Zurich release. It summarizes new features, changes, activation procedures, and other relevant details to help you effectively prepare for and implement the upgrade.

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    New features

    • Summarize an OT incident: Use the new Summarize UI action to automatically create a concise summary of an operational technology incident, improving incident understanding and response efficiency.
    • Generate resolution notes: The Generate resolution notes UI action enables automatic creation of a clear summary of resolution details for an OT incident, helping to streamline documentation.
    • Generate OT knowledge base (KB) articles: When an OT incident is marked as Resolved, a KB article is automatically generated. This article includes important information such as the site, OT device, equipment model entity, summarization, resolution notes, knowledge base, and author details, facilitating knowledge sharing and reuse.

    Changes, Removals, and Deprecations

    There were no reported changes, removals, or deprecations to Now Assist for OTSM features between Yokohama and Zurich.

    Activation and Installation

    To install Now Assist for OTSM in the Zurich release, request the application from the ServiceNow Store. The ServiceNow Store also provides version history and cumulative release notes for all released apps, supporting informed installation decisions.

    Additional Requirements and Compatibility

    There are no new or changed additional requirements, browser compatibility considerations, accessibility details, or localization concerns between Yokohama and Zurich for Now Assist for OTSM.

    Highlights

    Key highlight for Zurich is the improved ability to quickly understand OT incident context and respond to user inquiries using the OT incident summarization skill. This feature helps save time by automating resolution notes updates and generating KB articles through an agentic workflow.

    Consolidated page of all release notes for Now Assist for Operational Technology Service Management (OTSM) from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Operational Technology Service Management (OTSM) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Operational Technology Service Management (OTSM).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Early Availability
    Summarize an OT incident
    Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident.
    Generate resolution notes
    Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident.
    Generate OT KB articles
    Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information:
    • Site
    • OT Device
    • Equipment model entity
    • Summarization
    • Resolution notes
    • KB Base
    • Author

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Operational Technology Service Management (OTSM) features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Operational Technology Service Management (OTSM).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Now Assist for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Australia
    • Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill.
    • Help save time by automatically updating the resolution notes for an OT incident.
    • Generate a KB article when an OT incident is resolved by using an agentic workflow.

    See Now Assist for OTSM for more information.