Combined Process Mining release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined Process Mining release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

6 minutes to read

Summarize

Summarized using AI

Summary of Combined Process Mining Release Notes for Upgrades from Yokohama to Zurich

This consolidated guide assists ServiceNow customers in upgrading Process Mining from Yokohama to Zurich by summarizing new features, changes, and important upgrade information. It highlights enhancements made since Yokohama, focusing on improving operational insights, security, and integration capabilities.

Show full answer Show less

Key Features Introduced Since Yokohama

Now Assist Based Work Notes Analysis: Enhanced analysis of operational reasons behind activity transitions by examining related work notes and comments, enabling deeper process understanding.
Process Configuration Builder: A guided setup tool to efficiently configure and view process configurations, streamlining the setup experience.
Content Pack Importer: Allows importing and customizing read-only content pack templates for process configurations to activate new features.
Process Mining Evaluation Project: Sample mining projects with limited features for HR and Customer Service Management (CSM) available without entitlement; advanced features require licensing.
Updated Access Control (ACL) Rules: Broader visibility in try-out versions, enhanced security, and no Process Mining role required for shared project access or generating analytics insights on some tables.
Performance Improvements: Includes lazy loading of improvement opportunities and variants, applying transition filters before mining for faster processing, and reduced workbench load times.
Enhanced Transition Filters: Support for complex OR clauses, predicates like "is empty"/"is not empty," and multi-value selection to refine process mapping.
Process Mining Engine Enhancements: Defining integer fields as activity definitions, grouping journal fields to track agent response times, and ordering simultaneous activities on graphs.
External Data Breakdown Capacity: Import up to 10 breakdown fields to segment and analyze external process data more granularly.
ProcessMiningIntegrationAPI: API access for creating, mining, and retrieving Process Mining data to support automation and integration.
Zurich-Specific Features:
- Opportunity Details Page: Generates highlights that identify key drivers behind process patterns using Now Assist, aiding decision-making and prioritization.
- Idle Time Analysis: Tracks delays in case assignment within teams to identify workflow bottlenecks and improve coordination.
- Touchpoint Analysis: Analyzes human involvement and workload in process transitions and cases to optimize performance and reduce costs.
- Enhanced Data Security: Projects can be marked as restricted to protect sensitive data, limiting access to owners and shared users only.
- Project Sharing: Share Process Optimization projects via stable links that persist through updates and remining.
- Automation and CIM Request Improvements: Mandatory fields pre-populated when creating automation or Continual Improvement Management requests, streamlining workflows.
- Integration with ServiceNow Playbook: Export up to five project routes to ServiceNow Playbook for further process refinement, enabled by Now Assist.

Upgrade Preparation and Activation

Pre- and Post-Upgrade Tasks: Customers should review and complete these tasks to ensure a smooth upgrade to Zurich.
Activation: Process Mining is available by default in Zurich; no additional plugin activation required (unlike Yokohama, which required activating the snpo plugin).

Important Notes

No features or functionality were removed or deprecated between Yokohama and Zurich releases.
There are no updates to browser requirements, accessibility, localization, or additional requirements for Process Mining in these releases.

Practical Benefits for ServiceNow Customers

Improved ability to analyze and understand process workflows with enhanced filtering, work notes analysis, and detailed opportunity insights.
Better performance and faster data processing enable quicker access to actionable insights.
Enhanced security features help protect sensitive process data and control user access effectively.
New integrative capabilities with ServiceNow Playbook and APIs support seamless process improvement and automation.
Tools like idle time and touchpoint analysis help identify inefficiencies and human involvement, enabling targeted process optimization.

Consolidated page of all release notes for Process Mining from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Process Mining to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Process Mining.


Release	Release notes
Yokohama	Now Assist based work notes analysis Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions. Process configuration builder introduced Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations. Content pack importer introduced for process configurations Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only. Process Mining evaluation project available for HR and CSM Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license. Access control (ACL) rules updated The ACL rules have been updated for broader visibility on the try-out version while also increasing the security. No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables. Some breakdown filters or activity definitions are blocked for certain users based on the column access. Process Mining performance improved The following improvements boost Process Mining performance and lead to quicker insights: Introduced lazy loading of improvement opportunities and variants for faster workspace loading. Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process. Improved Process Mining workbench load time. Transition filters enhanced The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following: Ability to use `OR` clause on steps to create a more complex and nuanced criteria for process transitions. Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios. Ability to select more than one value with a single click that contains a specific text. Enhanced the Process Mining engine Key updates include: Defining integer fields as activity definitions. Grouping journal fields to identify how quickly an agent reacted to an assigned case. Defining the order of simultaneous activities on the graph. Additional breakdown capacity for Process Mining on external data Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining. API for accessing Process Mining data Create, mine, and access Process Mining data via an API (ProcessMiningIntegrationAPI). For more information, see the API documentation.
Zurich	Opportunity details page Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. Idle time analysis Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. Touchpoint analysis Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. Enhanced data security Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. Share a Process Optimization project Share projects through a link that remains unchanged even when the project is updated and remined. Creation of automation requests and CIMs simplified When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. Process Mining integrated with ServiceNow playbook Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist.

Changes

Between your current release family and Zurich, some changes were made to existing Process Mining features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Process Mining features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Process Mining features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Process Mining.


Release	Release notes
Yokohama	Process Mining is available with activation of the sn_po plugin. For details, see Activating Process Optimization.
Zurich	Process Mining is available by default. For details, see Activating Process Optimization.

Additional requirements

If any additional requirements were introduced or changed for Process Mining we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Process Mining we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Process Mining, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Process Mining we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Process Mining we have noted them here.


Release	Release notes
Yokohama	Now Assist based work notes analysis Process configuration builder introduced Content pack importer introduced for process configurations Process Mining evaluation project available for HR and CSM Access control (ACL) rules updated See Process Optimization for more information.
Zurich	Generate highlights of the improvement opportunities in the Opportunity details page. Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. Analyze the workload of transitions and cases by using touchpoint analysis. Enhance data security by marking projects as restricted. Process Mining is integrated with ServiceNow playbook. See Process Optimization for more information.