Combined Now Assist for Operational Sustainability Management Management release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Now Assist for Operational Sustainability Management Management release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Now Assist for Operational Sustainability Management Release Notes for Upgrades from Yokohama to Zurich

This consolidated release note provides ServiceNow customers with a comprehensive update on the Now Assist for Operational Sustainability Management application as it upgrades from the Yokohama release to the Zurich release. It highlights new features, changes, removals, activation details, and other relevant information to support a smooth upgrade process and maximize the benefits of the latest version.

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New Features

Agentic Workflows (Zurich Patch 4): Introduces AI-assisted carbon accounting workflows that help sustainability teams by selecting metric definitions and emission factors, generating calculated metrics, and enabling user review and adjustments, streamlining the carbon calculation process.
Document Intelligence for Utility Invoices (Zurich Patch 1): Adds Gen AI-powered extraction of ESG metric data from utility bills such as electricity, gas, and water. This automation reduces manual data entry, improves accuracy, and integrates smoothly with ESG metric workflows, supporting enterprise-scale data volumes and ensuring compliance and transparent audit trails.
Accelerated Carbon Reporting (Zurich Patch 4): Enhances carbon reporting capabilities specifically for Scope 3 emissions, leveraging AI for calculations, validation, and insights.

Changes

Now Assist Usage Measurement (Zurich Patch 5): Updates were made to how usage measurement is handled, improving monitoring and management of the application’s use.

Removals and Deprecations

No features or functionalities were removed or deprecated between Yokohama and Zurich releases.

Activation and Requirements

Now Assist for Operational Sustainability must be installed by requesting it from the ServiceNow Store.
No additional or changed system requirements, browser requirements, or localization considerations were introduced in this upgrade.

Additional Information

No updates were noted concerning accessibility or specific highlight considerations.
If no updates apply to a particular release or area, the release notes explicitly state “No updates for this release” for clarity.

ServiceNow customers upgrading to Zurich can expect enhanced AI-driven automation for sustainability data collection and carbon accounting, helping to improve efficiency, accuracy, and compliance in operational sustainability management.

Consolidated page of all release notes for Now Assist for Operational Sustainability Management Management from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Operational Sustainability Management Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Now Assist for Operational Sustainability Management Management.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 4 Use agentic workflows Now Assist for ESG The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use. Zurich Patch 1 Extract data from utility invoices Now Assist for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights: Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency. Automate data collection by eliminating manual data entry and reducing errors. Integrate extracted data with ESG metric workflows for a seamless experience. Scale your operations with an enterprise-scale solution that handles large volumes of data. Confirm compliance and transparency with built-in audit features that support reporting requirements.

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for Operational Sustainability Management Management features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Zurich Patch 4

Removed

Between your current release family and Zurich, some Now Assist for Operational Sustainability Management Management features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Now Assist for Operational Sustainability Management Management features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist for Operational Sustainability Management Management.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Install Now Assist for Operational Sustainability by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Operational Sustainability Management Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Operational Sustainability Management Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Operational Sustainability Management Management, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Operational Sustainability Management Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Operational Sustainability Management Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions. Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices. See Now Assist for ESG for more information.