Combined Agent Client Collector release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined Agent Client Collector release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

9 minutes to read

Summarize

Summarized using AI

Summary of Combined Agent Client Collector Release Notes for Upgrades from Yokohama to Zurich

This consolidated document outlines the key updates, new features, changes, deprecations, and activation requirements for ServiceNow’s Agent Client Collector (ACC) as customers upgrade from the Yokohama release to the Zurich release. It is designed to help ServiceNow customers prepare for the upgrade by summarizing enhancements across multiple versions and guiding through pre- and post-upgrade tasks.

Show full answer Show less

New Features

Resource and Installation Enhancements: From version 3.6.5 onward, ACC supports MID-less installation to conserve MID Server resources, eliminating the need for a MID Server in your architecture.
Agent Error Management: Starting version 4.3.0, you can create tasks directly from ACC errors, assigning personnel to investigate and resolve them.
Proxy Server Support: Version 4.3.0 introduced proxy server usage with MID-less installations and version 5.0 added support for proxy auto-configuration (PAC) files, simplifying connectivity in proxy environments.
Discovery Capabilities: ACC enhances discovery of MSSQL components (from version 1.3.0), Java files via file-based discovery (1.3.0), and software running on Linux and Windows devices (4.1.0). File-based discovery is supported on macOS starting version 1.3.0.
High-Volume Agent Upgrades: From version 4.3.0, ACC supports bulk upgrades of agents, extended to macOS environments as of version 5.0, improving operational efficiency.
Network and Monitoring Improvements: Version 4.1.0 introduced network host availability checks and Linux event monitoring (3.15.0) to enhance visibility and proactive monitoring.
Security and Certificate Management: Starting version 5.0, ACC supports scheduled rotation of communication certificates to maintain secure connections. Additionally, TLS/SSL certificate discovery is available through ACC for Visibility - Content.
Cloud and Kubernetes Enhancements: Store ServiceNow instance credentials in Google Cloud Secret Manager for Google Kubernetes Engine (GKE) deployments, and enable custom Certificate Authority (CA) support for Kubernetes Visibility Agent Informer communication.
Zurich Framework Upgrades (6.0.0): Features include selective and bulk upgrades of MID-less agents, agent self-test functionality, an ACC Workspace dashboard to view agent statuses, and improved debug logging capabilities.

Changes

Metric Explorer can now be used independently of ACC Monitoring (from version 4.1.0), allowing metric data visualization without ACC Monitoring installation.
ACC for Visibility was renamed to Kubernetes Visibility Agent starting version 1.1.0, separating out CNO for Visibility as a distinct application.
Improved CPU usage monitoring and CPU protection mode allow selective disabling of resource-intensive checks without halting all data collection (version 5.0).

Deprecations and Removals

Agent Client Collector Security Incident Response is no longer supported as of Zurich. Customers are advised to consult the deprecation guidance article for alternative solutions.
No features were removed in Yokohama or Zurich releases.

Activation and Requirements

Activation of Agent Client Collector requires enabling the Agent Client Collector Framework (snagent) and Agent Client Collector Monitoring (snitmon) plugins within an instance that has Event Management installed. There are no additional new requirements or browser considerations introduced in the Zurich release.

Practical Benefits for ServiceNow Customers

Improved resource efficiency through MID-less installation and selective check disabling reduces infrastructure overhead.
Enhanced discovery capabilities support better asset and software license management, helping maintain compliance and security postures.
Bulk upgrade and monitoring features streamline large-scale agent management, reducing operational complexity.
Security improvements in certificate management and cloud integration strengthen secure communication and credential management.
Kubernetes and cloud-native support facilitate modern infrastructure monitoring aligned with containerized environments.
Improved troubleshooting through enhanced error diagnostics and debug logging enables faster issue resolution without direct agent access.

Consolidated page of all release notes for Agent Client Collector from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Agent Client Collector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Agent Client Collector to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Agent Client Collector.


Release	Release notes
Yokohama	Scan your resource directories for file attributes Starting in version 3.13.0, run a check to receive information on the directory file's integrity, size, space, response time, and age. Conserve MID Server resources by using MID-less installation for Agent Client Collector Starting in version 3.6.5, conserve MID Server resources for more persistent features by using the MID-less installation when installing Agent Client Collector. With this installation, you don't need a MID Server in your system architecture. Create tasks to address Agent Client Collector errors Starting in version 4.3.0, create tasks to resolve errors relating to the Agent Client Collector. Tasks are assigned to personnel who investigate the underlying issues and work to resolve the errors. Use a proxy server with MID-less installation Starting in version 4.3.0, enable using a proxy server when installing Agent Client Collector without a MID Server. Discovery MSSQL server components Starting in version 1.3.0, enable discovery of MSSQL components by running Discovery as a local system user. Java certification Discovery through file-based discovery Starting in version 1.3.0, discover java file information using Agent Client Collector for Visibility - Content (ACC-VC) file based discovery. File based discovery locates java files that are installed on the system but not running, enabling retrieval of data used for licensing and auditing. Enable high volume upgrade of agents Starting in version 4.3.0, enhance efficiency by performing high-volume upgrade of large numbers of Agent Client Collector installations at once. Block event creation for non-existent entities Starting in version 3.13.0, block the creation of events and alerts if the process monitoring and log files don't exist in their indicated location. Control how check results are sent Starting in version 3.6.5, configure the circumstances when check results are sent. Configure and receive notifications of agent key expiration Starting in version 3.6.5, receive notifications that indicate when an agent registration key is expiring. Monitor network host availability Starting in version 4.1.0, use a new check to verify network host availability. Identify software running on Linux and Windows devices Starting in version 4.1.0, identify the software that is running on your Linux and Windows servers and devices by using file-based Discovery. File-based Discovery enables you to maintain the records of your software licenses and helps you to evaluate any threats from unwanted files. Store ServiceNow instance credentials in the Google Cloud Secret Manager when the Informer uses Google Kubernetes Engine (GKE) If your organization uses Google Kubernetes Engine (GKE) you can store the secret in Google Cloud Secret Manager. The Kubernetes Visibility Agent Informer can then pull the ServiceNow credentials for accessing your instance from the Google Cloud Secret Manager. Use a custom CA to enable the Informer to communicate with the ServiceNow instance when using a custom root CA Mount a custom certificate authority into the Kubernetes Visibility Agent Informer pod to enable the Informer to communicate with the instance when a custom root CA is used.
Zurich	Agent Client Collector Framework Upgrade MID-less agents Starting in version 6.0.0, perform selective and high-volume upgrades on ACC agents when not using a MID Server by using products such as DEX and ACC-VC. [Placeholder link text to key verify-agent-functionality] Starting in version 6.0.0, verify that an agent is functioning properly by performing a self-test on the agent. [Placeholder link text to key acc-workspace-dashboard] Starting in version 6.0.0, view a list of agents and their statuses on the ACC Workspace dashboard. Use improved debug logging Starting in version 6.0.0, benefit from enhanced debug logging by sending all debug statements to a log file Manage Agent Client Collector certificates Starting in version 5.0, configure a schedule by which to rotate Agent Client Collector certificates which enable communication between agents and ITOM Cloud Services. Rotating certificates ensures that when a certificate expires, a new certificate is in place. Perform high-volume Agent Client Collector upgrade in a macOS environment Starting in version 5.0, upgrade large numbers of Agent Client Collector agents at a time that are running on macOS. This extends the existing high-volume upgrade capabilities available for Windows and Linux in the 4.3.0 release. Use an IMDSv2 endpoint for metadata discovery Starting in version 5.0, the IMDSv2 endpoint for metadata discovery is invoked when using Agent Client Collector in an AWS EC2 environment. Use enhanced errors and diagnostics to troubleshoot issues with servers and endpoints Starting in version 5.0, view errors that occur before or after the registration process when Agent Client Collector connects to the instance. This provides enhanced debugging capabilities by enabling you to view issues in the instance, without requiring direct access to the agent logs. Disable checks using heavy system resources while in CPU protection mode Starting in version 5.0, disable only those checks that are causing high CPU usage while in CPU protection mode. It is still possible to disable all checks and completely stop data collection while in CPU protection mode. In a Windows environment, Agent Client Collector has improved the accuracy of how check CPU usage is monitored. Configuration data files size limit Starting in version 5.0, configuration data files have a maximum size of 10MB. Configure Agent Client Collector with proxy auto-configuration (PAC) files Starting in version 5.0, enable easier connection of Agent Client Collector to a proxy server by using a proxy auto-configuration (PAC) file. Agent Client Collector Monitoring [Placeholder link text to key gcp-config-file] Starting in version 3.15.0, GCP checks provide added support to configure metrics through a configuration file in JSON format. Monitor Linux events Starting in version 3.15.0, monitor Linux events using Linux event checks. Agent Client Collector for Visibility - Content Discover MSSQL components using ACC-VC Starting in version 1.5.0, use ACC-VC to discover MSSQL components in your environment. Discover software information with ACC-VC using SWID tags Starting in version 1.5.0, gather software information with ACC-VC using software identification (SWID) tags on an agent and a ServiceNow® instance. Run certificate Discovery using Agent Client Collector for Visibility - Content Starting in version 1.3.0, use the Agent Client Collector for Visibility - Content to discover TLS/SSL certificates used by the ports running on the server's configuration items (CIs). Certificate Inventory and Management uses the certificate data to manage the TLS/SSL certificate life cycle. File-based Discovery is supported in a macOS environment Starting in version 1.3.0, use File-based Discovery in a macOS environment. Collect metrics using non-osqueryd data collection Starting in version 1.3.0, collect data more efficiently by invoking non-osqueryd data collection.

Changes

Between your current release family and Zurich, some changes were made to existing Agent Client Collector features.


Release	Release notes
Yokohama	Explore metrics with Metric Explorer independent of Agent Client Collector Monitoring Starting in version 4.1.0, view and monitor metric data with Metric Explorer, even if you have not installed Agent Client Collector Monitoring. [Placeholder link text to key acc-visibility-landing-page] Starting in version 1.1.0, ACC for Visibility has been renamed as Kubernetes Visibility Agent and consists only of what is currently CNO for Visibility. The term CNO for Visibility has been deprecated and replaced with Kubernetes Visibility Agent. All other ACC for Visibility functions are now part of Agent Client Collector for Visibility - Content.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Agent Client Collector features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Agent Client Collector features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Agent Client Collector Security Incident Response is no longer supported. For details on replacement options, see the Deprecation guidance for Agent Client Collector Security Incident Response [KB2249776] article in the Now Support Knowledge Base.

Activation information

Review information on how to activate Agent Client Collector.


Release	Release notes
Yokohama	Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed.
Zurich	Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed.

Additional requirements

If any additional requirements were introduced or changed for Agent Client Collector we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Agent Client Collector we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Agent Client Collector, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Agent Client Collector we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Agent Client Collector we have noted them here.


Release	Release notes
Yokohama	Agent Client Collector for Visibility: Starting in version 1.1.0, ACC for Visibility has been renamed Agent Client Collector for Visibility - Content. CNO for Visibility has been extracted from Agent Client Collector for Visibility - Content and is now a separate application. Store instance credentials in the Google Cloud Secret Manager when the Kubernetes Visibility Agent Informer uses Google Kubernetes Engine (GKE). Use a custom CA to enable Kubernetes Visibility Agent Informer to communicate with the instance when using a custom root Certificate Authority (CA). Configure Agent Client Collector without a MID Server by ßusing MID-less configuration. See Agent Client Collector for more information.
Zurich	Discover TLS/SSL certificates using Agent Client Collector for Visibility - Content certificate Discovery. Enhance data collection by disabling only those checks with high resource usage, allowing data collection to continue for other checks. Improve troubleshooting capabilities by viewing errors that occur before and after the registration process in the ServiceNow instance. Use file-based Discovery in a macOS environment. See Agent Client Collector for more information.