Combined Care Team Operations for Biomed release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Care Team Operations for Biomed release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes page assists ServiceNow customers in preparing for the upgrade of Care Team Operations for Biomed from Yokohama to Zurich. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant information for this product across the specified releases.

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New Features

Yokohama Release:
- Introduced Healthcare Biomed Case Overview to support custom biomed department requests.
- Enabled Care Team Portal Biomed Requests for users to request support via preconfigured record producers.
- Implemented Biomed Case and Work Order Synchronization, linking biomed cases with work orders to provide visibility and facilitate fulfillment, especially for customers with Clinical Device Management.
Zurich Release:
- Enhanced role management by adding new responsibilities: Support Department Agent and Support Department Manager.
- These roles can be assigned within healthcare organizations' Edit Member related lists for more selective user access.

Changes

No changes were recorded between the Yokohama and Zurich releases for Care Team Operations for Biomed.

Removals and Deprecations

There were no removals or deprecations of features or functionality in the upgrade from Yokohama to Zurich.

Activation Information

Care Team Operations for Biomed must be installed by requesting it from the ServiceNow Store. This applies to both Yokohama and Zurich releases. Customers should refer to the ServiceNow Store for available apps and submitting installation requests.

Additional Requirements, Browser, Accessibility, and Localization

No updates or new requirements were introduced in these areas for either Yokohama or Zurich releases.

Key Outcomes for ServiceNow Customers

Enhanced biomed support workflows with the ability to create and fulfill biomed support requests directly from the Care Team Portal.
Improved visibility into biomed cases for care teams, with integrated work order management when Clinical Device Management is installed.
More granular user role assignments in Zurich to better control access and responsibilities within healthcare organizations.
Simple activation through the ServiceNow Store ensures easy installation and upgrade management.

Consolidated page of all release notes for Care Team Operations for Biomed from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Care Team Operations for Biomed to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Care Team Operations for Biomed.


Release	Release notes
Yokohama	Healthcare Biomed case overview Expand biomed cases to support custom support requests for your organization’s biomed department. Care Team Portal biomed requests Request support from your organization’s biomed department with preconfigured record producers. Healthcare biomed case and work order synchronization Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks.
Zurich	Setting up roles and responsibilities in Care Team Operations for Biomed Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: Support department agent Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

Changes

Between your current release family and Zurich, some changes were made to existing Care Team Operations for Biomed features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Care Team Operations for Biomed.


Release	Release notes
Yokohama	Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Care Team Operations for Biomed we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here.


Release	Release notes
Yokohama	Automate healthcare operations by enabling biomed support request creation and fulfillment. Create biomed support requests from directly within the Care Team Portal. Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed. See Care Team Operations for Biomed for more information.
Zurich	Assign roles and responsibilities more efficiently with an updated user configuration process. See Care Team Operations for Biomed for more information.