Combined Mastercard Spoke release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Mastercard Spoke Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document assists ServiceNow customers in upgrading the Mastercard Spoke application from the Yokohama release to the Zurich release. It highlights new features, changes, activation instructions, and other relevant information to facilitate a smooth upgrade process.

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    The Mastercard Spoke integrates with the Mastercom API Suite and Mastercom Extended APIs to manage card disputes, enabling efficient processing of chargebacks, claims, and cases.

    New Features

    • Mastercard Spoke Actions (Introduced in Yokohama): A comprehensive set of Mastercard Spoke actions was developed for Mastercom Extended, including actions to attach documents, create reports, initiate disputes, look up case and claim details, update cases, and upload documents. These actions support detailed dispute management workflows.
    • Zurich Enhancements: Support for filing pre-arbitration and arbitration cases directly through Mastercard’s API. Dispute agents can now create and escalate pre-arbitration cases or file arbitration cases directly, using new Mastercard Spoke actions categorized under Case Filing Management and Chargeback Management.
    • Embedded Workflows and Real-Time Data Exchange: The Zurich release enables real-time data exchange and embeds Mastercard dispute lifecycle workflows to accelerate dispute resolution.
    • Predefined Mastercom Extended Spoke: Zurich provides a predefined spoke to reduce development effort and speed up deployment.

    Changes, Removals, and Deprecations

    No changes, removals, or deprecations were noted between the Yokohama and Zurich releases for Mastercard Spoke features or functionality.

    Activation and Installation

    To activate Mastercard Spoke, customers must request installation through the ServiceNow Store. The store offers access to the app and cumulative release notes. No changes to activation procedures were introduced in the Zurich release.

    Additional Requirements and Compliance

    No new additional requirements, browser requirements, accessibility updates, or localization considerations were introduced between Yokohama and Zurich releases.

    Practical Benefits for ServiceNow Customers

    • Manage card disputes efficiently with extended and enhanced Mastercard Spoke actions.
    • File pre-arbitration and arbitration cases directly via integrated APIs, streamlining dispute workflows.
    • Leverage embedded Mastercard dispute lifecycle workflows to reduce manual effort and accelerate time to value.
    • Benefit from a predefined spoke that minimizes development needs and expedites implementation.

    Consolidated page of all release notes for Mastercard Spoke from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Mastercard Spoke to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Mastercard Spoke.

    Release Release notes

    Yokohama
    Mastercard Spoke actions
    The following Mastercard Spoke actions were built for Mastercom Extended:
    • Attach Document by Case ID - Extended
    • Attach Documents by Claim ID and Event ID - Extended
    • Check Document Details - Extended
    • Create a Report - Extended
    • Create Chargeback Reversal - Extended
    • Create Claim - Extended
    • Create Pre-Arbitration/Arbitration Case - Extended
    • Create Pre-Compliance/Compliance Case - Extended
    • Initiate a Dispute by Claim ID - Extended
    • Look up Case Details by ID - Extended
    • Look up Claim Details by ID Request Builder - Extended
    • Look up Claim Details by ID Response Parser - Extended
    • Look up Claim Details Request Builder - Extended
    • Look up Claim Details Response Parser - Extended
    • Look up Claims in a Queue by ID Stream - Extended
    • Look up Completed Report - Extended
    • Look up Processed Documents by Case ID Request Builder - Extended
    • Look up Processed Documents by Case ID Response Parser - Extended
    • Look up Processed Documents by Document Completed ID Request Builder - Extended
    • Look up Processed Documents by Document Completed ID Response Parser - Extended
    • Look up Queue by ID - Extended
    • Look up Queues Stream - Extended
    • Look up Report Fields - Extended
    • Look up Report Fields Stream - Extended
    • Look up Report Status - Extended
    • Look up Reports Stream - Extended
    • Look up Statuses for Documents Associated with Cases - Extended
    • Look up Transactions Request Builder - Extended
    • Look up Transactions Response Parser - Extended
    • Update Pre-Arbitration/Arbitration Case - Extended
    • Update Pre-Compliance/Compliance Case - Extended
    • Update Representment by Claim ID and Event ID - Extended
    • Upload Documents - Extended

    Zurich
    Pre-arbitration and arbitration case filing
    Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions.
    New Mastercard Spoke actions include:
    Table 1. Mastercard Spoke
    Category Spoke actions
    Mastercom Case Filing Management
    • Create Case Request Builder
    • Create Case Response Parser
    • Look up Case Documents Request Builder
    • Look up Case Documents Response Parser
    • Look up Cases Status
    • Take Action on Case
    • Look up List of Claims
    Mastercom Chargeback Management
    • Look up Chargeback Documents Request Builder
    • Look up Chargeback Documents Response Parser
    Health Check Look up API Suite Health

    Changes

    Between your current release family and Zurich, some changes were made to existing Mastercard Spoke features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Mastercard Spoke features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Mastercard Spoke features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Mastercard Spoke.

    Release Release notes

    Yokohama

    Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Mastercard Spoke we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Mastercard Spoke we have noted them here.

    Release Release notes

    Yokohama
    • Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs.
    • Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended.

    See Mastercard Spoke for more information.

    Zurich
    • File pre-arbitration and arbitration cases directly through Mastercard’s API.
    • Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently.
    • Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows.
    • Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment.

    See Mastercard Spoke for more information.