Combined Operational Technology Incident Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Operational Technology Incident Management release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with essential information on upgrading Operational Technology (OT) Incident Management from the Yokohama release family to the Zurich release family. It outlines new features, changes, and relevant upgrade tasks to support a smooth transition and to help you leverage the latest capabilities.

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    New Features

    • Yokohama: You can create an OT incident directly from an OT change request within the Industrial Workspace, streamlining incident and change management integration.
    • Zurich: Users without an OT incident role can now report OT incidents using the Employee Center for OT via the "Report OT incident" item, improving accessibility and user experience for incident reporting.

    Changes

    • Zurich: Introduction of several granular admin roles allows developers to perform specific administrative configuration tasks without needing full admin privileges, enhancing security and role management.

    Removals and Deprecations

    There are no features or functionalities removed or deprecated in either Yokohama or Zurich releases for OT Incident Management.

    Activation and Installation

    For both Yokohama and Zurich releases, Operational Technology Incident Management must be installed by requesting it from the ServiceNow Store. Customers can visit the ServiceNow Store website to explore available apps and submit installation requests. The ServiceNow Store version history release notes provide cumulative information about all app releases.

    Additional Requirements and Considerations

    There are no new or changed additional requirements, browser requirements, accessibility, or localization considerations introduced between Yokohama and Zurich releases.

    Highlights

    • Yokohama: Ability to relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace.
    • Zurich: Ability to report an OT incident without requiring an OT incident role by using the Employee Center for OT.

    Consolidated page of all release notes for Operational Technology Incident Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Operational Technology Incident Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Operational Technology Incident Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Operational Technology Incident Management.

    Release Release notes

    Yokohama
    Create an OT incident from an OT change request
    Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.

    Zurich
    Use the Employee Center for OT to report an OT incident
    Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT.

    Changes

    Between your current release family and Zurich, some changes were made to existing Operational Technology Incident Management features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Admin role dependency
    Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role.

    Removed

    Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Operational Technology Incident Management.

    Release Release notes

    Yokohama

    Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Operational Technology Incident Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Operational Technology Incident Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Operational Technology Incident Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Operational Technology Incident Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Operational Technology Incident Management we have noted them here.

    Release Release notes

    Yokohama

    Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace.

    See Operational Technology Incident Management for more information.

    Zurich

    Report an OT incident without an OT incident role using the Employee Center for OT.

    See Operational Technology Incident Management for more information.