Combined ITOM AIOps release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined ITOM AIOps release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined ITOM AIOps Release Notes for Upgrades from Yokohama to Zurich

This consolidated guide assists ServiceNow customers in preparing for the upgrade of ITOM AIOps from the Yokohama to the Zurich release. It outlines new features, changes, deprecated functionalities, activation details, and enhancements in accessibility and localization. The aim is to help you understand what improvements Zurich brings, how to leverage them, and what steps are necessary before and after upgrading.

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New Features

Cribl Integration for Health Log Analytics (HLA): Starting with version 37.0.15, the Cribl integration streamlines log data ingestion by allowing HLA to detect and separate transport headers from inner log messages, ensuring accurate processing of filtered and routed log data. Configuration is simplified through the Integrations Launchpad.
Enhanced Overview Screen: The Overview screen now displays the ITOM Gateway in the log processing pipeline, log streaming rate per minute, and the source time of the last processed log, providing comprehensive monitoring insights.
Alert Analysis and Visualization Improvements: From version 26.9.0, the Express List® offers enhanced Link View functionality for faster identification of connected Log Analytics and mixed alert groups, visual anomaly charts for alerts, and configurable live update settings including automatic resume after pause and custom time ranges.
Contextual Alert Mapping: Version 38.0.16 introduces the ability to map log data to specific service instances and components, improving alert accuracy when processing logs from multiple sources.
ServiceNow Instance Log Monitoring: Also in 38.0.16, a new data input is available to monitor ServiceNow instance node logs, covering both Java and JavaScript sources, enhancing operational visibility.
Service Operation Workspace Updates: From version 26.11.0, live updates can be toggled on or off with state saving per user, a new Dependency view for alerts facilitates visualizing relationships, and response actions can be executed on multiple alerts simultaneously within Express List.

Changes and Removals

No updates or removals were made to ITOM AIOps features between Yokohama and Zurich releases.

Deprecations

The control of live alert list updates in Service Operation Workspace Lists has shifted from the emalertlistsautorefresh table to a new property in the sysuxlist table for enabling or disabling live incoming alert updates.

Activation Information

ITOM AIOps activation requires enabling the Event Management plugin (com.glideapp.itom.snac).
For Health Log Analytics capabilities, purchase of the ITOM Predictive AIOps package is necessary.
Install Service Operations Workspace (ITOM) by adding the AIOps Experience application (snsowaiops) from the ServiceNow Store.
Health Log Analytics must be requested and installed separately from the ServiceNow Store.

Accessibility Enhancements

The Service Dashboard and Log Viewer components now support reflow, allowing content to be zoomed up to 400% without loss of functionality or content. This feature improves accessibility for users with low vision or display challenges and can be toggled off via system properties if needed.

Localization

Health Log Analytics supports multiple languages including US English (default), UK English, French, German, Italian, Japanese, and Spanish to accommodate diverse user needs.

Highlight Information

Health Log Analytics: Streamlined data ingestion via Cribl, enhanced Overview metrics, contextual alert mapping, and ServiceNow instance log monitoring.
Service Operations Workspace: Improved alert grouping control through Mixed Alert Grouping combining CMDB and tag-based methods, with advanced investigation capabilities using Express List® and Link View to understand alert connections.

Consolidated page of all release notes for ITOM AIOps from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITOM AIOps to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for ITOM AIOps.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Facilitate Cribl log data ingestion by Health Log Analytics using the Cribl integration Starting in version 37.0.15, use the Cribl log data integration to streamline Health Log Analytics data ingestion with Cribl. If your organization uses Cribl for filtering and routing large volumes of log data from various sources, the log format received by HLA is distinct from other types. The Cribl integration enables HLA to detect and separate transport headers from inner log messages in this format, forwarding only the inner message to the source type structure for processing. You can configure the Cribl integration conveniently through the Integrations Launchpad. Leverage additional information available on the integration's Overview screen Starting in version 37.0.15, take advantage of additional information presented on the Overview screen. The screen now displays the ITOM Gateway in the log processing pipeline and the log streaming rate per minute, aligning it with the metrics for the MID Server and the HLA Engine. The Overview screen also shows the source time of the last processed log. Benefit from enhanced Log Analytics alert group and mixed alert group functionality in the Express List Starting in version 26.9.0, identify connected Log Analytics alerts and mixed alert group correlations faster using the Link View functionality. Utilize enhanced Now Assist Alert Analysis with additional context for Log Analytics alerts. View visualizations of anomaly information for Log Analytics-based alerts and metric intelligence alerts in Express List® Starting in version 26.9.0, review anomaly charts for Log Analytics alerts and Metric Intelligence alerts in the preview panel in Express List®. Configure automatic resume for live updates when the live alert list is paused, and configure time ranges in Express List® Starting in version 26.9.0, enable admins to configure the amount of time until the active display resumes after being paused in Express List®. Admins are also able to customize the time range options displayed in Express List®. Map log data to service instances and components for alerts in context Starting in version 38.0.16, map your logs to service instances and components so that Health Log Analytics can generate alerts in the correct context. Contextualizing your log data is especially important when the integration processes logs from multiple service instances and components. Monitor ServiceNow instance logs with the ServiceNow Log Export data input Starting in version 38.0.16, set up a data input for monitoring ServiceNow instance node logs from both Java code and JavaScript in Health Log Analytics. Live updates functionality has been updated in the Service Operation Workspace Lists. Starting in version 26.11.0, a new toggle switch allows users to enable or disable live updates. When the toggle is set to on, alerts are updated automatically. When the toggle is set to off, a badge displays the number of available updates until the page is refreshed manually. The setting is saved for future logins by the same user. Explore the new Dependency view for an alert Starting in version 26.11.0, explore the new Dependency view for an alert. Access maps from the following locations: in the preview panel, in the Configuration item section for the CI topology in the Utilities panel of the alert record in the action drop-down menu in the Core UI alert form Respond to multiple alerts in Express List Starting in version 26.11.0, run response actions on multiple alerts at the same time in Express List.

Changes

Between your current release family and Zurich, some changes were made to existing ITOM AIOps features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some ITOM AIOps features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some ITOM AIOps features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	The "em_alert_lists_auto_refresh" table no longer controls live alert list updates in the Service Operation Workspace Lists. Use the new property, table sys_ux_list, to turn on and off live incoming alert updates.

Activation information

Review information on how to activate ITOM AIOps.


Release	Release notes
Yokohama	No updates for this release.
Zurich	ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup. Install Service Operations Workspace (ITOM) by installing the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store. Install Health Log Analytics by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for ITOM AIOps we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Support for reflow The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Placeholder link text to key bundle-platux.auto-reflow] for details.

Localization information

If there are specific localization considerations for ITOM AIOps we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.

Highlight information

If there are specific highlight considerations for ITOM AIOps we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Health Log Analytics highlights: Streamline Health Log Analytics data ingestion with Cribl by using the Cribl integration. Leverage additional information presented on the integration's Overview screen, such as the ITOM Gateway in the processing pipeline and the log streaming rate per minute. Map log data to service instances and components for alerts in context. Monitor ServiceNow instance logs with the ServiceNow Log Export data input. Service Operations Workspace for ITOM highlights: Control how alerts are grouped, which ones are included, and the order of grouping methods through Mixed Alert Grouping, which combines CMDB-based and tag-based strategies. Starting in version 26.9.0, investigate mixed alert groups and Log Analytics-based alert groups by using Express List®. Starting in version 26.9.0, view connections between alerts in Link View for mixed alert groups and Log Analytics-based alert groups. See ITOM Health for more information.