Combined Now Assist for Hardware Asset Management (HAM) release notes for upgrades from Yokohama to Zurich

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Combined Now Assist for Hardware Asset Management (HAM) release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Now Assist for Hardware Asset Management (HAM) Release Notes for Upgrades from Yokohama to Zurich

This consolidated guide provides ServiceNow customers with a comprehensive overview of the key updates, new features, changes, and important upgrade considerations for Now Assist for Hardware Asset Management (HAM) when moving from the Yokohama release family to the Zurich release family. It focuses on helping customers prepare for the upgrade, understand feature enhancements, and manage access and usage effectively.

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Key Features

AI Agentic Workflows for Hardware Asset Management: Both Yokohama and Zurich releases include AI-driven agentic workflows to automate hardware asset requests and repair processes:
- Help Manage Hardware Asset Requests Workflow: Automates sourcing, transfer order creation, and purchase order creation for asset requests, reducing manual work and accelerating request resolution.
- Help Repair Hardware Assets Workflow: Automates repair validation, troubleshooting, and repair task completion for defective or out-of-warranty assets, triggered upon user confirmation.
Access Control List (ACL) Configuration for AI Agents: Customers can configure ACLs in AI Agent Studio to control who can discover and trigger AI agents and workflows, determine agent behavior as dynamic or AI users, and specify availability to authenticated users or public access.
Default Activation of Now Assist Skills and Workflows: Starting with Yokohama Patch 11 and Zurich Patch 4, certain skills, agents, and workflows are enabled by default for new installations and previously unconfigured features in upgrades, enhancing productivity out-of-the-box. Previously disabled features that were configured remain inactive unless manually enabled.

Key Changes

Now Assist Usage Measurement Model: Transition from a 365-day look-back to a 365-day burn-down model that resets usage at the contract anniversary date, introduced progressively from Yokohama Patch 5 and Zurich Patch 5. This affects how Now Assist consumption is tracked and reported.
Role and Access Adjustments: Additional role configurations may be needed to fully utilize agentic workflows and AI agents included with the Now Assist applications, ensuring appropriate access and security controls.

Upgrade Preparation and Activation

Pre- and Post-Upgrade Tasks: Customers should review and complete recommended tasks before and after upgrading to Zurich to ensure a smooth transition.
Installation: Now Assist for HAM must be requested and installed from the ServiceNow Store. To leverage full capabilities, upgrading to Yokohama Patch 6 or later is advised before moving to Zurich.
Licensing Requirements: The Hardware Asset Management Pro plus license is required to use Now Assist for HAM features in both Yokohama and Zurich releases.

Additional Information

No features or functionality were removed or deprecated between Yokohama and Zurich releases for Now Assist for HAM.
There are no new browser, accessibility, or localization requirements introduced in these releases.

Practical Impact for ServiceNow Customers

Upgrading to Zurich enhances automation in hardware asset sourcing and repair through AI-driven workflows, significantly reducing manual effort and increasing operational efficiency. The ability to configure access controls provides flexibility and security in managing AI agents. Changes in usage measurement require customers to monitor their Now Assist consumption more precisely aligned with contract terms. Default activation of key skills and workflows improves out-of-the-box productivity, although customers retain control over feature enablement. Following the outlined upgrade steps and licensing prerequisites ensures customers can fully benefit from the latest Now Assist for HAM capabilities.

Consolidated page of all release notes for Now Assist for Hardware Asset Management (HAM) from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Hardware Asset Management (HAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Hardware Asset Management (HAM) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	Only users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following AI agents: Hardware asset management sourcing AI agent Transfer order creation AI agent Purchase order creation AI agent
Zurich	If you have the procurement_user user role, you can access the help manage hardware asset requests agentic workflow, which includes the following AI agents: Hardware asset management sourcing AI agent Transfer order creation AI agent Purchase order creation AI agent

New features

Between your current release family and Zurich, new features were introduced for Now Assist for Hardware Asset Management (HAM).


Release	Release notes
Yokohama	Yokohama Patch 6 Optimize hardware asset repair process with the suite of AI agents Automate the repair of defective and out-of-warranty hardware assets by using AI agents in the Help repair hardware assets agentic workflow. These AI agents validate the repair tasks, provide detailed troubleshooting and repair instructions, and complete the tasks on receiving user confirmation. Configure ACLs for AI agents and agentic workflows Configure the Access Control Lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. Yokohama Patch 4 Optimize hardware asset sourcing with the suite of AI agents Automate your hardware asset sourcing by using AI agents in the Help manage hardware asset requests agentic workflow. These AI agents can efficiently handle tasks such as automatically consuming assets from local stock, creating transfer orders, and generating purchase orders. By automating complex and repetitive tasks in the hardware asset request process, AI agents help to reduce manual intervention significantly, speed up request resolution, enhance the productivity of asset managers, and improve operational efficiency.
Zurich	Zurich Patch 1 Optimize hardware asset repair process with the suite of AI agents Automate the repair of defective and out-of-warranty hardware assets by using AI agents in the help repair hardware assets agentic workflow. These AI agents validate the repair tasks, provide detailed troubleshooting and repair instructions, and complete the tasks on receiving user confirmation. Configure ACLs for AI agents and agentic workflows Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for Hardware Asset Management (HAM) features.


Release	Release notes
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Zurich Patch 4 Some Now Assist skills, agents, and agentic workflows are turned on by default The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.

Removed

Between your current release family and Zurich, some Now Assist for Hardware Asset Management (HAM) features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Now Assist for Hardware Asset Management (HAM) features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist for Hardware Asset Management (HAM).


Release	Release notes
Yokohama	Install Now Assist for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Note: To take full advantage of the Now Assist for HAM features, you should upgrade to Yokohama Patch 6 and install the Now Assist for Hardware Asset Management (HAM) store application.
Zurich	Install Now Assist for HAM by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Hardware Asset Management (HAM) we have noted them here.


Release	Release notes
Yokohama	The Now Assist for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license.
Zurich	The Now Assist for HAM application requires the Hardware Asset Management Pro plus license.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Hardware Asset Management (HAM) we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Hardware Asset Management (HAM), such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Hardware Asset Management (HAM) we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Hardware Asset Management (HAM) we have noted them here.


Release	Release notes
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 - Automate the hardware asset repair process by using an agentic workflow and configure Access Control Lists (ACLs) for both AI agents and agentic workflows. Yokohama Patch 4 - Automate and streamline your hardware asset request process by using an agentic workflow. See Now Assist for Hardware Asset Management (HAM) for more information.
Zurich	Zurich Patch 5- Review changes to Now Assist usage measurement. Zurich Patch 4- Some Now Assist skills, agents, and agentic workflows are now turned on by default. Zurich Patch 1- Automate the hardware asset repair process by using an agentic workflow. See Now Assist for Hardware Asset Management (HAM) for more information.